Privacy Statement

FedEx Express is committed to properly managing personal information concerning our customers in compliance with the Japanese Personal Information Protection Act.

1. Purpose of Use

We properly and lawfully collect and use personal information concerning our customers for the following purposes:

  • To provide timely, reliable and value-added services to customers including international express transportation, shipment tracking, customs brokerage, account management and billing, supply chain management, information management and technical support, e-commerce, and related services;
  • To establish a customer relationship and to communicate with customers;
  • To develop, implement, market, and manage services for customers, including sending customers marketing materials and contacting customers for questionnaires for service enhancement;
  • To assist in law enforcement purposes, to collect unpaid debts, for credit reporting and rating purposes and to take other necessary measures;
  • To manage and promote the business activities of FedEx; and
  • To meet requirements imposed by laws and regulations.

Please note that telephone conversations with our customers may be recorded in order to ensure that orders, opinions, requests, inquiries, etc. are accurately understood, and to improve the quality of our service.

In addition, we have a separate privacy policy for and, including use of cookies.

2. Security Control of Personal Information

We take necessary and proper measures for the prevention of leakage, loss or damage, and for other security control of personal information concerning our customers. We also exercise necessary and appropriate supervision over the employees to ensure the security control of personal information concerning our customers.

3. Supervision of Trustees

When we entrust the handling of personal information concerning our customers, we exercise necessary and appropriate supervision over the trustee to ensure the security control of the entrusted personal information.

4. Restriction of Provision to a Third Party

We do not, except as provided for by laws and regulations, provide personal information to a third party without obtaining the prior consent of the customer.

5. Joint Use of Personal Information

We may use personal information jointly with our affiliated companies as follows.

  • Personal information used jointly:
    Name, address, telephone number, fax number, e-mail address, date of birth, gender, transaction history, etc.
  • Scope of joint users:
    Subsidiaries and affiliates of Federal Express Corporation
  • Purpose of use:
    As stated above in “1. Purpose of Use”
  • Entity responsible for management of joint use:
    Federal Express Corporation

How to Access Your Personal Data / Inquiries

Subject to any legal restrictions, we give our customers access to their personal data upon request.
To access your personal data, please complete, and return, the request form to us by either mail or fax at the following address. Please also contact the following for any inquiries regarding handling of personal data.

Mail to:

Privacy Officer
Customer Service
Department Federal Express
World Business Garden Marive West
2-6-1 Nakase, Mihama-ku Chiba-shi
Chiba 261-7110

Fax to:


Your request may be rejected due to incomplete documentation. Please ensure that you have fully completed the request form and that you have enclosed necessary documents.
We will endeavor to send out our reply to you between two (2) weeks to one (1) month from the date we receive your request. Depending on the complexity of your request, however, our response time may exceed one (1) month.

We reserve the right to charge administration fee at our sole discretion depending on the complexity of your request.

For security reasons, we do not accept any telephone request for access to your personal data. Please direct all your inquiries by mail or fax only.