Customer Support FedEx

Customer Support

Customer Support

Contact Us


Write to FedEx

Customer Service

Mon-Fri: 08:30 to 19:00
Sat: 08:30 to 17:30

0120.00.3200 (Toll Free)
043.298.1919 (Within Japan)
81.43.298.1919 (Overseas)

*Push-phone service to request "PACKAGE PICKUP" or "PACKAGE TRACKING" is available after regular business hours

Call FedEx

Technical Support

For enquiries on FedEx automation products and applications, call us at:
0120.861.585

*Service Hours: Mon - Fri 09:00 to 20:00 (Japanese language support)
7 days a week including public holidays (English language support)

Write to FedEx

File a Claim

To file a claim for shipment loss or damage please download the form and return the completed document by fax: 81.43.298.1973 or email to jpcsr@fedex.com to our FedEx Customer Service Team.

*Download Adobe Acrobat Reader to view the form.

Frequently Asked Questions