Customer Support FedEx

Customer Support

Customer Support

Contact Us

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Customer Service

Mon-Fri: 08:30 to 19:00
Sat: 08:30 to 17:30

0120.003200 (Toll Free)
043.298.1919 (Within Japan) (Overseas)

*Push-phone service to request "PACKAGE PICKUP" or "PACKAGE TRACKING" is available after regular business hours

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Technical Support

For enquiries on FedEx automation products and applications, call us at:

*Service Hours:
Mon-Fri: 09:00 to 20:00 local time
(Japanese language support)

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File a Claim

To file a claim for shipment loss or damage please download the form and return the completed document by fax: or email to to our FedEx Customer Service Team.

*Download Adobe Acrobat Reader to view the form.

Frequently Asked Questions