Customer Support FedEx

Customer Support

Customer Support

Contact Us


Write to FedEx

Customer Service

Mon-Fri: 08:30 to 19:00
Sat: 08:30 to 17:30

0120.003200 (Toll Free)
043.298.1919 (Within Japan)
81.43.298.1919 (Overseas)

*Push-phone service to request "PACKAGE PICKUP" or "PACKAGE TRACKING" is available after regular business hours

Call FedEx

Technical Support

For technical enquires on FedEx automation products and application, please call us at
0120.861585 or 81.43.298.1585(Overseas).
Service hours: Mon-Fri, 0900 to 2000 (Japanese language support)

Alternatively, please email us at
fdxhelpdesk@fedex.com.
Service hours: Mon – Sun (inclusive of public holidays), 24-hour (English language support)

Write to FedEx

File a Claim

To file a claim for shipment loss or damage please download the form and return the completed document by fax: 81.43.298.1973 or email to jpcsr@fedex.com to our FedEx Customer Service Team.

*Download Adobe Acrobat Reader to view the form.

Frequently Asked Questions