Customer Support FedEx

Customer Support

Customer Support

Contact Us


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Customer Service

For general enquiries:
Toll Free: 0120.003200
Within Japan: 043.298.1919
Overseas: 81.43.298.1919

Service Hours (Call):
Mon-Fri: 0830 to 1900
Sat: 0830 to 1730

*Push-phone service to request “PACKAGE PICKUP” or “PACKAGE TRACKING” is available after regular business hours

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Technical Support

For technical enquiries on FedEx automation products and applications:
0120.861585
or (Overseas): 81.43.298.1585

Service Hours (Call):
Mon-Fri, 0900 to 2000
(Japanese language support)

Service Hours (Email)
Mon–Sun, 24-hour,
inclusive of public holidays
(English language support)
Mon-Fri, 0900 to 2000
(Japanese language support)

Write to FedEx

File a Claim

To file a claim for shipment
loss or damage, please
download the form*

Return the completed document by:
Fax: 81.43.298.1973
or Email: jpcsr@fedex.com

*Download Adobe Acrobat Reader
to view the form.

Pickup order and shipment tracking can be performed via push phone service during non-business hours.

Please push the respective number from the list after selecting the language. 1:Japanese 2:English

1st option Following option Services
9 - TNT pickup and enquiry
1 1 Pickup order: Document only
2 Pickup order: Shipment with gross weight of 150kg or less
3 Pickup order: Shipment with gross weight over 150kg or contains dangerous goods
2 1 Shipment tracking and delivery status
3 Invoice enquiry
0 Talk to Customer Service operator
3 Enquiry of rate for shipped package
4 Supplies order (Air waybills and packing materials)
5 Quotation request
0 1 Enquiry of pickup (Customer Service Operator handles the call)
2 Other enquiries (Customer Service Operator handles the call)

Frequently Asked Questions