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FedEx Search Results - Japan
  1. Home
  2. Customer Support
  3. FAQ
  4. Invoices and payments

Frequently asked questions

All the information you need to help with your invoices and payments. 


All help topics

Invoices and payments

  • Fees and charges
  • Fuel and other surcharges
  • Invoices
  • Paying for a shipment

Invoices and payments

Fees and charges

  • Can I pay in cash on delivery?
  • Does FedEx apply a storage fee?
  • How do I calculate dimensional weight?
View all

Invoices

  • Can I print or save a copy of my invoice on FedEx Billing Online?
  • How can I check FedEx Billing Online for past due invoices?
  • How can I edit the details of users in my FedEx Billing Online account?
View all

Paying for a shipment

  • Can I add credit card details to my FedEx account?
  • Can I enroll in automatic payment for new invoices?
  • Can I pay in cash on delivery?
View all

Fuel and other surcharges

  • Does FedEx charge an additional handling surcharge based on my packaging?
  • Where can I find the information on demand surcharge?
  • Why am I being charged a "Non-Stackable surcharge" fee on my invoice?
View all

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