Customer Service

Find the answers, the information and the resources to help you with all your shipping and business needs with FedEx.

Contact Customer Service by E-mail or Phone

Email FedEx Customer Service
2870 3333
853-2870-3333 (Overseas)

Contact Technical Support Helpdesk by E-mail or Phone

Email FedEx Technical Support Helpdesk

  • Customer Service FAQs

Customer Service

  • Pick-up request
  • Service and price information
  • Package status and Proof of Delivery
  • General inquiries and advice

Customer Service Hotline

  • Telephone: 2870 3333
  • 853-2870-3333 (Overseas)

Customer Service Hours

Monday through Friday from 0900 to 2000
Saturday from 0900 to 1700
Sunday: No Service

Technical Support

For enquiries or assistance on FedEx automation products and applications, you can call us at 0800895.

*Technical Support Hotline Service Hours:
Monday through Friday from 0900 to 1900 (Cantonese dialect support)
Saturday from 0900 to 1300 (Cantonese dialect support)

24 hours, 7 days a week (English & Mandarin languages support)

File A Claim

To file a claim for shipment loss, damage, or delay, please contact your local FedEx Customer Service Team.