Customer Support FedEx

Customer Support

Customer Support

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Customer Service

Mon-Fri: 0900 to 2000

Sat: 0900 to 1700

Sun: No Service

2870.3333

853.2870.3333 (Overseas)

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Technical Support

For enquiries on FedEx automation products and applications, call us at:
0800.895 or email: fdxhelpdesk@fedex.com

*Service Hours:

Mon-Fri: 0900 to 1900 (Cantonese dialect support)

Sat: 0900 to 1300 (Cantonese dialect support)
24 hours, 7 days a week (English & Mandarin languages support)

Write to FedEx

File a Claim

To file a claim for shipment loss, damage, or delay, please contact your local FedEx Customer Service Team.

Frequently Asked Questions

The cost to ship a package depends on a few factors, such as the actual weight, dimensions, and the distance the package is being shipped.

  • Enter the From and To zip codes. If the address you are shipping to is a residence, check the box "This is a residential address".
  • Enter the number of packages and the weight of each package. To see discounts associated with your account, check the box, "Ship using a FedEx Account Number".
  • Select the Pickup/Dropoff option from the drop-down menu.
  • Select a Ship date.
  • Click either the Get Quick Quote or Get Detailed Quote button.

If you checked the box to see discounts, you will be asked to log in if you have not already done so.

Payment may be in the form of a valid credit card (Visa, MasterCard, American Express, Discover, and JCB).

To update your billing information, please contact us at 2870.3333.

To update your billing information, please contact us at 2870.3333.

To request a billing adjustment, please log onto FedEx Billing Online. You may also contact us at 2870.3333 to investigate the case.

To obtain a soft copy of the FedEx invoice, please log onto FedEx Billing Online. You may also contact us at 2870.3333 to arrange for your invoice to be sent to you via mail, fax, or email.

Step 1: Please settle all the outstanding invoices for the account
Step 2: Please provide a letter of authorization (L.O.A.) The L.O.A. should be on company letterhead (if applicable) and include the reason(s) for closing the account, effective date, authorization signature and company chop

For any queries, please contact FedEx Customer Service at 2870 3333.

The fuel surcharge for each shipment is assessed on the net freight charge and the following transportation-related surcharges:

  • Broker Routing Fee (Broker Select)
  • Out of Delivery Area (ODA)
  • Out of Pickup Area (OPA)
  • Residential Delivery Surcharge (RESI)
  • Saturday Delivery (SDL)
  • Saturday Pickup (SPU)

For more information, please click here.

The fuel surcharge will vary depending on the market or country.

Applying for a FedEx account is easy. You can contact our Customer Service.

In order to ship online using FedEx Ship ManagerTM at fedex.com, a FedEx account and a fedex.com login are required. You can first open a FedEx Account online and then get a fedex.com login.

If you want to ship online using the full range of FedEx Ship Manager services on fedex.com, a FedEx account and a fedex.com login are required. You first need to open a FedEx Account, which you can do contacting our Customer Service, and then you need to register for a fedex.com login ID and password.

For more information on what you need to ship a package, visit our online Service Guide.

FedEx commitment times and rates vary depending on different service types. FedEx International Priority® has a shorter transport time and a higher rate than FedEx international Economy Service®.
Go to International Services and Solutions to select the service that meets your needs.

Yes, it's easy to prepare your shipments online. If you already have a FedEx account number, logon to FedEx Ship Manager at fedex.com to process your shipment. Print out your shipping labels on a laser printer, and you're ready to ship.

Find out everything you need to know before you ship any package through our comprehensive online Tools for Shipping.

Recognizing that your deadlines can vary from day to day, FedEx provides three delivery options: FedEx International First® ;for shipments from select origins to select destinations, International Priority® for overnight delivery to the U.S. and key destinations in Asia and Europe, and International Economy® ;for time definite delivery worldwide. For specific delivery commitments based on your shipment's origin and destination, please go to the Get Rates & Transit Times application on fedex.com.

Generally it is not possible to change the service type or delivery time of the shipment once it has been shipped.
Please contact Customer Service to confirm if changes can be made.

The window for cancelling a shipment is quite tight, but shipments can be cancelled using FedEx Ship Manager at fedex.com. Logon to FedEx Ship Manager at fedex.com and click on the Ship History tab. Select the shipment and click on the Cancel button.

Yes, you can reprint the shipping labels and/or commercial invoices up to 12 hours after they have been processed, or until midnight in your local time (whichever comes first). At the Ship History tab, select the shipment and click Reprint.

If you have the package tracking number, you can access the delivery city and signature information on fedex.com using the Track Shipment application.

If you need further detailed delivery information, including exact address, please call us at 2870.3333.

If you are the shipper, you may contact FedEx at 2870.3333 to change the delivery address at least one day prior to the commitment date, but there is no guarantee. A service charge will be charged to the shipper's account.

If you are the intended recipient of the package and you wish to provide additional information about the delivery address (for example, add a suite or apartment number), you may contact us at 2870.3333.

If you are the intended recipient, you are required to provide an authorization letter from the shipper of the package for a change of address.

You may request your package be held for pickup at your nearby FedEx location. You can search in fedex.com for your nearest FedEx location.

FedEx has a variety of shipping options:

For FedEx Express shipments, we offer several services that each provides delivery by a certain time.

Using our online tools is the best way to determine the service that delivers by the time you require. Please go to Get Rates & Transit Times on fedex.com.

Yes. Please ensure you keep a record of your booking number. If a booking number is not available, please contact FedEx Customer Service.

You can order free FedEx Supplies online or by calling Customer Service.

You must have an account number to order supplies. Typically, FedEx will ship your supplies for delivery anywhere you designate within 3-4 business days.

If you have the package tracking number, you can access the delivery city and signature information on fedex.com using the Track Shipment application.

If you need further detailed delivery information, including exact address, please call our Customer Service team at 2870.3333.

Yes, you can request a refund or credit of your transportation charges if your shipments do not arrive by the delivery commitment time as published on fedex.com. For more information, please visit the Service Guide and look for the money-back guarantee in the Terms and Conditions section.

In some cases, FedEx International Priority, may provide overnight service depending on locations and distances involved. For specific delivery commitments based on your shipment's origin and destination, please go to the Get Rates & Transit Times application on fedex.com

You can track the status of your package on fedex.com by inputting your tracking number and then by viewing the Estimated Delivery Date. We are unable to specify an exact delivery time. Delivery times depend on the service selected, but typically occur during normal business hours.

If you do not have your tracking number, contact the shipper in order to obtain the tracking number. Customer Service may be able to find your shipment information if you are unable to get your tracking number from the shipper. Contact us at 2870.3333.

You need to contact the payer and obtain their valid FedEx account number. Before shipping please contact FedEx Customer Service to check if their account number is valid.

Go to FedEx Tracking, enter your tracking number and click Track to proceed.

To learn more about the status of your package, please visit FedEx Tracking Quick Help.

You can track the status of your package on fedex.com by inputting your tracking number and then by reviewing the Estimated Delivery Date. We are unable to specify an exact delivery time. Delivery times depend on the service selected, but typically occur during normal business hours.

If you do not have your tracking number, contact the shipper in order to obtain the tracking number. FedEx Customer Service may be able to find your shipment information if you are unable to get your tracking number from the shipper. Contact us at 2870.3333.

Change of delivery address in the same destination country or territory is possible with an additional fee, which may be incurred if a new air waybill is needed for an intra-country transition.

If you are the Macau consignee of the shipment, a shipper’s authorization may be required depending on the commodity type and shipment declared value.

Change of delivery address is an exception service, and execution is not guaranteed. The FedEx Money-Back Guarantee does not apply to shipments that are rerouted.

Please contact FedEx Customer Service at 2870.3333 to make arrangements to change a delivery address.

In most cases, FedEx will attempt to deliver your package three times before returning it to the shipper.

When courier is unable to leave your package, he/she will leave a tag on your door, informing you the AWB# and next delivery attempt. You can also call customer service hotline to specify your available date/time or to hold the shipment at FedEx station for your self-pickup.

If you have the tracking number, you can access delivery city information and signature information on the Track Shipment application.

If you need the detailed delivery information (includes address), you can obtain a Signature Proof of Delivery online by using your tracking number and the shipper's or payer’s account number.

FedEx has a variety of shipping options:

For FedEx Express shipments, we offer several services that each provides delivery by a certain time. For inbound shipments, the delivery time within urban areas for priority/economy shipments is between 16:30 to 18:00 on a normal business day.

Please see our Get Rates & Transit Times application at fedex.com to view our delivery options. Please note, specific delivery times may vary by location, especially for rural areas.

Track the status of your package with your FedEx tracking number here.

If the tracking page indicates your shipment is on time, use the estimated delivery date as a guide for when your shipment will arrive.

If the tracking results do not answer your question, please contact FedEx Customer Service at for further assistance.

If you do not have your tracking number, please contact the shipper to obtain the tracking number.

You can choose from the following options:

- Drop your package off at a FedEx drop-off location

- Arrange for a courier pickup online

- Arrange for a courier pickup by calling Customer Service

- Schedule a regular pickup with Customer Service

You can find a FedEx location near you to drop off or pick up your FedEx Express shipments here.

You can arrange for a courier through pickup online or by contacting FedEx Customer Service at .
If you ship many packages each week and would like to schedule a regular pickup, please contact us.

Shipments in FedEx-provided packaging are not currently subject to dimensional weight pricing. Dimensional weight is a calculation of a shipment's weight based on the dimensional weight instead of its actual weight. To obtain a rate quote, you will need to provide shipment dimensions along with the actual weight of your shipment.

For all FedEx Express shipments to another country/territory, dimensional weight is calculated by the following formula: Length x Width x Height (all in cm or all in inches)/ factor number, which is provided by FedEx.

FedEx reserves the right to assess transportation charges based on dimensional weight for all shipments.

Yes. Only one reroute request per package is allowed to change a delivery address from what was originally on the air waybill or shipping label. The shipment reroute must be authorized by the sender.

A reroute includes a change to any one of the following:

  • From one street address to another in the same city/state
  • From Hold at FedEx Location instructions to a request for a delivery
  • From delivery instructions to a request for Hold at FedEx Location
  • From one Hold at FedEx Location to another in the same city/state

To reroute a shipment, call Customer Service and provide the following information:

  • FedEx tracking number
  • The new destination address and contact telephone number for the recipient.

Please note that the FedEx Money-Back Guarantee does not apply to shipments that are rerouted.

Yes, rerouting a shipment is possible; additional fees and restrictions may apply. There is no extra charge to hold packages for pickup instead of delivery; however, the person authorized to pick up the package will need to present a photo I.D. The FedEx Money-Back Guarantee does not apply to shipments that are rerouted.

FedEx reserves the right to determine the mode of transportation (including air, ground, or other carriers) to get your shipment to its new destination as quickly as possible. FedEx will attempt to honor the new delivery request, but verification and handling procedures may result in delays.

Visit our careers page for more information about how to apply for a position at FedEx Express.

We suggest that you explore the About FedEx section of the FedEx website. About FedEx offers a wealth of information about FedEx, press releases, and more.