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Have you tried these?
Receiving
- I wasn't home when FedEx tried to deliver my package. How can I request a redelivery?
 - Can I change the delivery address of my package?
 - What happens if my package was delivered to the wrong address?
 - Why would a package be held in customs?
 - My package status has remained the same for some time. Is the delivery going to be delayed?
 
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Our team is available Monday to Friday from 08:00 to 18:00.
Support via e-mail is available 24/7, including public holidays.