I want to return a shipment, so can I get a refund on the duties and taxes?
If you no longer want a shipment, it will be considered a rejected import, your shipment must comply with strict rules, for example:
- Goods are defective or damaged before clearing customs
- They do not comply with the supplier's terms and conditions of contract
- Claims must be made before the goods are returned or destroyed
- Claims must be made within 12 months of the original entry to the authorities
You will still need to pay duties and taxes to FedEx and process a claim directly with the authorities to reject your shipment.
Thank you for your feedback!
Can’t find what you’re looking for?
Contact us with one of these options.
Chat to us
Our virtual assistant is here for you 24 hours a day, seven days a week. If it doesn't find a solution, you'll be transferred to someone who can help.
Chat now
Call us
Want to talk to someone? Check when our team is available in your region below.
See phone numbers