What’s new in Bulgaria

Please share the information with your management – including the management of your headquarters, if applicable – as well as with your finance, shipping and purchasing departments. We appreciate your cooperation during this update.

For FedEx shipments there will be changes in the invoicing, and pricing. For TNT shipments there will be no changes. We kindly ask you to update your systems accordingly.

It is important that you update the bank details in your payment systems as of April 1, 2026 for your FedEx and TNT shipments/invoices.

For FedEx Customers/Invoices ONLY

Account holder: FEDEX EXPRESS BULGARIA EOOD
IBAN code: BG36INGB91451000002653
Bank: ING Bank N.V., Sofia Branch
BIC/ Swift code: INGBBGSF

Please remember to send a remittance advice to remit@fedex.com with any EFT (Electronic Funds Transfer) payment made.

For TNT shipments the payment details will remain as below:

For TNT Customers/Invoices ONLY

If you are also shipping with TNT services, we would like to remind you to keep the bank details in your payment systems as below: 

Account holder: FEDEX EXPRESS BULGARIA EOOD
IBAN code: BG12INGB91451000060315
Bank: ING Bank N.V., Sofia Branch
BIC/ Swift code: INGBBGSF

April 1, 2026.

Your contacts remain unchanged for Sales and Customer Care.

For FedEx Finance, please forward invoice queries to bginvoicequery@fedex.com and remittance advices to remit@fedex.com

Shipping and tracking tools remain unchanged for the time being. Please visit fedex.com for your FedEx shipments and tnt.com for your TNT shipments.

FedEx customers will receive a new invoice with an updated layout and format.

Changes need to be made at your end in terms of our new bank details for FedEx shipments.

As approach completion of our transformation, the end state will be to have one common invoice for all our services. We will inform and update you about future steps as soon as they occur.

Please check that the payment was made to the correct bank account and that the remittance advice has been sent.

If the payment was incorrectly made to the FedEx bank account, please email bginvoicequery@fedex.com with the payment information and the remittance advice. If the payment was correctly made to the FedEx bank account, please forward the remittance advice to remit@fedex.com.

If the payment was incorrectly made to the TNT bank account, please email BG.allocationquery@tnt.com with payment information and the remittance advice. If the payment was correctly made to the TNT bank account, please forward the remittance advice to BG.allocationquery@tnt.com.

We are continuously working on combining the strengths and scale of FedEx and TNT. Today, we are already delivering a stronger service than ever before with multiple benefits for your business and for your customers. We will inform and update you about future improvements as soon as they occur.

You can use the email address bginvoicequery@fedex.com for your dispute requests; or visit fedex.com.

You can use the email address bginvoicequery@fedex.com for your dispute requests; or visit fedex.com.

After receiving two paper invoices you can register for our FedEx Billing Online service, which will be our online tool that offers you this flexibility.

Nothing will change about this process.

Please send email to BG.allocationquery@tnt.com with a remittance advice stating that the FedEx invoice has been paid at the incorrect bank account.

You can use the below email address bginvoicequery@fedex.com for any questions related to invoicing.

This is a step as we move forward in our transformation journey. We are harmonizing our systems and processes with FedEx and this has an impact on the rates. The re-rating has been done based on your shipping profile of your current business and you can always contact your sales representative to guide you through your new FedEx tariffs.

You should have received your new FedEx rates by email, or you can contact your sales representative.

There is no change in your current TNT tariffs. There will be changes in your FedEx pricelists, as we have changed the template format and we have proceeded with a re-rating based on your shipping profile of your current business. You can contact your sales representative or customer service for more information.

Through fedex.com and FedEx Ship Manager.

Please contact your sales representative.

No, transit times are not changing. In case of any changes or improvements, we will inform you accordingly.

Pick-up and delivery times will not change for either FedEx or TNT shipments.

No, nothing is changing at this point. In case of any changes or improvements, we will inform you accordingly.

Yes.

We will continue to offer the same automated shipping tools that you already know FedEx Shipping Manager and MyTNT.

Yes.

For TNT shipments, no change will occur in the current payment methods.

For your FedEx shipments, you will continue to pay as you currently do until FedEx Billing Online and fedex.com/payment page are activated.

Please contact Fedex Customer Support here:  https://www.fedex.com/en-bg/customer-support/contact.html

No. You will continue to have access to the same services and support teams you trust. Our team members are fully committed to delivering the same exceptional service you expect from the TNT brand. TNT will continue to provide services as they do today.

Each company's packaging is customised and optimised for its own delivery network and as such should only be used with the company who supplied the packaging. You may ship using your own packaging or using the shipping company's packaging but please do not mix packaging types. As we are progressing to the final integration, we will transition to offering FedEx packaging for both FedEx and TNT shipments.

No. You can use your FedEx account for your FedEx shipments, and your TNT account for your TNT shipments. Please contact customer service to learn how to open an account.

No. For now, there are no changes to the use of the air waybill – consignment number. For FedEx shipments please continue to use the FedEx air waybill – consignment number, and for TNT shipments, please continue to use the TNT air waybill - consignment number.

No.

No, you will still have your TNT account for your TNT shipments and your FedEx account for your FedEx shipments.

As of April 1, 2026.

Yes. Please visit our Conditions of Carriage section for more details: https://www.fedex.com/en-bg/conditions-of-carriage.html