Why didn’t FedEx advise me of duties and taxes at the time of delivery?
Where possible, we will contact you in advance with the estimated cost of duties and taxes to arrange the payment.
However, this isn’t always possible as we may not have received confirmation of the exact amount to be paid or been able to invoice you until after we have delivered your package.
Can’t find what you’re looking for?
Contact us with one of these options.
Chat to us*
Our virtual assistant is here for you 24 hours a day, seven days a week. If it doesn't find a solution, you'll be transferred to someone who can help.
Chat now
Call us
Want to talk to someone? Check when our team is available in your region below.
See phone numbers*To use the 'Chat to us' option, please make sure you accept all cookies for this site.