FAQ

Frequently Asked Questions

Frequently Asked Questions

Getting Started

Applying for a FedEx account number is easy.
Open an account online or call Customer Service.

Shipping

In order to ship online using FedEx Ship Manager® at fedex.com, a FedEx account and a fedex.com login are required. You can first open a FedEx Account online and then get a fedex.com login.

You will first need a FedEx Account Number.
You can open an account online.
You can get an Account Number by contacting the Customer Service.
The second step is to register for a fedex.com login ID and password.

You can then begin shipping immediately using FedEx Express.

Yes, all the tools and information you need to make shipping as easy and convenient as possible are available online.

For more information about the online shipping tools available on fedex.com, visit the Open Account page to discover how fedex.com makes online shipping easy.

Learn how to ship online using FedEx Ship Manager® at fedex.com, use the Interactive Help Guide demo.

You can order Packaging Supplies online or by calling the Customer Service.
You must have an account number to order supplies. FedEx will ship your supplies for delivery anywhere typically within 3-4 business days.

FedEx Express offers reliable, time-definite delivery of your most urgent shipments to more than 220 countries/territories around the world, all backed by our Money-Back Guarantee.

Click here to select the service that meets your need. 

To ship a FedEx Express package, you will need to complete an international air waybill. .
You can complete it online using FedEx Ship Manager® at fedex.com.

You must use the FedEx International Air Waybill and print or type in the required information. You can order the FedEx International Air Waybill and other Packaging Supplies online, or call the Customer Service.

All non-document international shipments also require a Commercial Invoice. It is the official transaction record between an exporter and an importer, and is relied on by customs officials to clear shipments across international borders. Gifts, videotapes, drawings, and all other non-document shipments, regardless of value, require a Commercial Invoice.

For more information on how to prepare shipping documents to ship internationally, please visit our online Shipping Guide. Please visit our Customs Tools section, or call the Customer Service for more details.

We offer a money-back guarantee if we miss our published (or quoted, as in the case of FedEx® International Next Flight) delivery time by even 60 seconds, barring customs delays.

See the FedEx Express Terms and Conditions for more information on the FedEx Express international money-back guarantee.

Drop off and Pick up

You can choose from these options:

Use our online Drop-off Locator to find the closest FedEx staffed locations or drop boxes near you. View or print a map showing FedEx locations and get driving directions. 

From the Shipping tab menu, select Schedule & Manage Pickups and you can schedule a same-day or next-day pickup for your FedEx Express packages.

If you ship many packages a week and would like to schedule a regular pickup, please call the Customer Service.

If you are not available to accept delivery of your shipment, your courier leaves a delivery attempt notice with information on when the next delivery attempt will be made.

If you need more information about a package, please call Customer Service. You can also track the status of your shipment online. 

Tracking

You can obtain a Signature Proof of Delivery letter with detailed information by providing the 9-digit FedEx account number. If the account number matches the shipper or payer of the shipment, you will be able to view detailed Signature Proof of Delivery information, which includes complete contact name, company name, street address, city, state/province, zip/postal code, and country information for both the shipper and recipient (if available).


Without the account number, only the signature is available.

The signature image and additional recipient information may not be available for display in all countries. This will be indicated on the Signature Proof of Delivery where applicable.

The status exception means that an unexpected event is preventing delivery of your package. Some examples of status exceptions include a customs delay, no one to accept delivery of your package, holiday, missing documentation, etc. If you want more information about the status of your package, please call Customer Service

If the tracking status of your shipment is “In Transit”, it means that your package is on its way to its final destination. It does not necessarily mean that your package is in a moving vehicle such as an aircraft of truck, it may be at a FedEx facility. 

A reroute is a request to change a delivery address from what was originally on the air waybill or shipping label. FedEx can reroute a shipment if it is authorized by the sender. Only one reroute per package is allowed.

A reroute includes a change:

  • From one street address to another in the same city/state
  • From Hold at FedEx Location instructions to a request for a delivery
  • From delivery instructions to a request for Hold at FedEx Location
  • From one Hold at FedEx Location to another in the same city/state

If you want to re-route a shipment, call Customer Service and provide the following information:

  • FedEx tracking number
  • The new destination address and contact telephone number for the recipient.

Yes, additional restrictions and fees may apply. There is no extra charge to hold packages for pickup instead of delivery, however the person authorized to pick up the package will require photo I.D. FedEx Money-Back Guarantee do not apply to shipments that are rerouted.

FedEx reserves the right to determine the mode of transportation (including air, ground, or other carriers) to get your shipment to its new destination as quickly as possible. FedEx will attempt to honor the new delivery request, but verification and handling procedures may result in delays.

Take advantage of the advanced tracking capabilities of FedEx InSight®, a web-based tool that can provide you with a new level of visibility into your shipment activities. Registering for FedEx InSight will allow you to:

  • Track without a tracking or reference number.
  • Receive proactive shipment notifications via e-mail.
  • Monitor all of their shipments.

Learn more about FedEx InSight.

Delivery

Yes. To confirm a FedEx Express has been received and signed for, you can use our online Signature Proof of Delivery feature. With this tool, you can see a picture of the recipient's signature.

You can get a letter online or by fax that shows a picture of the recipient's signature (if the signature is available).

Other General Questions

We suggest that you explore the About FedEx section of this web site. About FedEx offers a wealth of information about FedEx, investor relations and more.

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