Learn More about How to Ship with FedEx

New Customer Center

New Customer Center

Not sure where to start? You’ve come to the
right place. Get the information you need and
learn more about how to ship with FedEx.

Not sure where to start? You’ve come to the
right place. Get the information you need and
learn more about how to ship with FedEx.

Before You Ship


Open a FedEx Account

Open a FedEx Account

Open an account with FedEx to take advantage of all the great features and benefits that are offered.

Learn about our Shipping Services

Learn about our Shipping Services

Determine the right FedEx service for you.

Get Rates and Transit Times

Get Rates and Transit Times

Compare rates and transit times for all available services.

Customer Support

Pack Shipments and Order Supplies

Get tips on how to fill out and prepare your shipping documentation.

Manage Your Shipment


Prepare Shipments Online

Prepare Shipments Online

Preparing shipments is easier, faster and smarter with FedEx Ship ManagerTM at fedex.com

Prepare Shipping Documents

Prepare Shipping Documents

Get tips on how to fill out and prepare your shipping documentation.

Schedule Pickup or Drop off

Schedule Pickup or Drop off

Schedule a pickup online or find a FedEx drop off location near you.

After You Ship


Tracking

Tracking

Get visibility into your shipment's status any time with our online tracking tools. 

Invoice and Billing

Invoice and Billing

Use FedEx Billing Online to view, pay and manage your invoices.

Lost or Damaged Shipments

Lost or Damaged Shipments

Submit a claim form for shipment loss or damage.

Frequently Asked Questions

You can choose from the following available options:

        1.If you are onetime individual shipper sending documents and non-commercial shipments and paying by cash, go to shipnow.van.fedex.com. Click ‘Ship’ on the top right hand-side corner; select ‘Create a Waybill’ option from the drop down menu of the available offer of your choice. Enter all details and you are to ready to ship
        2.Walk in to FedEx retail or an Authorized Ship Center.  Find the nearest FedEx location here
        3.Contact FedEx Customer Service by calling 1800226161 for International services and 18004194343 for Domestic services

If you have a regular international, domestic or import shipping requirements. We recommend you to open a FedEx Shipping Account. You can select from the following options:

1.     Lead form submission through fedex.com/in:

Fill a simple “Open an account” form.  FedEx representative will contact you within 24 business hours of receiving the form and assist you with further steps.

2.     Contact through Sales Representative:

    a.     If you have submitted the required FedEx account opening documents along with the FedEx Shipping contract digitally, your FedEx account will be created and activated within 4 business hours

    b.     If you have submitted hard copies of the FedEx account opening documents along with the FedEx Shipping contract, account activation could take between 2 to 4 business days

To access FedEx international and domestic shipping services, submit the following documents along with the ‘Account Opening Form’ and the ‘FedEx Shipping Contract’ either digitally or to your sales representative.

Service Category Documents Required
Domestic, International Exports and Imports
  1. Company
  2. Trust or Foundation
  3. Individual / Proprietorship Firm
  4. Partnership Firm/LLP

(Registered under Goods & Services Tax Act)

To verify identity

  • GSTIN Certificate
  • PAN

To verify address

  • Utility bill not more than 2 months old (landline/mobile phone/electricity/water/gas) 
  • Bank Account statement not more than 2 months old 
  • Shops and Establishment Act registration 
  • GSTIN Certificate with address 
  • Valid registered lease or leave and license agreement

To verify authority of signatory

Power of Attorney/ Letter of Authority/ Resolution granted to its managers, officers or employees to transact business on its behalf

 

 
  1. Company
  2. Trust or Foundation
  3. Individual/ Proprietorship Firm 
  4. Partnership Firm/LLP
  5. Institutions
    (including Embassy/ U.N. Bodies/ any Government entities)

(Exempted/ Not- Registered under Goods & Services Tax Act)

To verify identity

  • PAN
  • Unique Identification Number (UIN)

To verify address

  • Utility bill not more than 2 months old (landline/mobile phone/electricity/water/gas)
  • Bank Account statement not more than 2 months old
  • Shops and Establishment Act registration
  • Valid registered lease or leave and license agreement

To verify authority of signatory

Power of Attorney/ Letter of Authority/ Resolution granted to its managers, officers or employees to transact business on its behalf

 

a) Any one document (certified by individual/authorized signatory) to verify identity and address proof 
b) Any one document (certified by authorized signatory) to verify authority granted to signatory
c) Certified copy of government-issued ID of authorized signatory 
Note: the name and address on the KYC documents must match the address and name mentioned on the Air Waybill / invoice

If you are a FedEx account holder, you can access FedEx digital solutions by creating a fedex.com User ID and Password. This User ID enables you to access online/off-line shipping tools like get transit times & rate quotes, tool to find international shipping documents and online billing. Once your account is created, log onto fedex.com/in , to select the service that meets your requirements. Click here to get your FedEx login credentials now.

If you are paying by cash*, you can access FedEx automation tools by visiting shipnow.van.fedex.com. In case of support please contact FedEx Customer Service by calling 1800226161 for International services and 18004194343 for Domestic services.
*applicable for one-time individual shippers sending documents and non-commercial shipments

FedEx offers a wide range of International and Domestic services to suit your requirements.

International Services:
Choose from our flexible range of international express services for reliable, time-definite*, door-to-door, customs-cleared delivery to over 220 countries and territories worldwide.

Service Delivery within Description
FedEx International Priority® Typically 1-3 business days~ Send documents and shipments up to 68 kgs per unit
FedEx International Priority® Freight Typically 1-3 business days~ Send shipments above 68 kgs up to 1,000 kgs per piece
FedEx International Economy® service Delivery within  2-5 business days~ For less urgent shipments

~ Transit and delivery commitments may vary depending on pickup time, origin, destination and force majeure events. Please contact Customer Service for further details. All international and domestic shipments are subject to FedEx domestic and international Conditions of Carriage available at www.fedex.com/in

Domestic Services
Choose our air and ground services for your non-commercial(1) or commercial(1) shipping needs, and get access to over 19,000 postal codes across India with direct connectivity to 23 airports.

Mode Shipment Type Delivery within Description
Air Non-commercial (1) Next business day to select destinations and typically 2-4 business days to other destinations(2) Door-to-door express delivery service
Air Commercial (1) Next business day to select destinations and typically 2-4 business days to other destinations(2) Door-to-door express delivery service
Ground Commercial (1) And Non-commercial (1) 1-9 business days(2) Door-to-door day-definite(1) express delivery service

(1) Non-commercial shipments are shipments which do not involve ‘Sale of Goods’, have a declared value up to INR 5,000 and an actual weight not exceeding 31kg per piece. Commercial shipments are shipments which involve ‘Sale of Goods’, have an invoice value up to INR 50,00,000 and an actual weight not exceeding 68kg per piece. (2) Transit and delivery commitments may vary depending on pickup time, origin, destination and force majeure events. Please contact Customer Service for further details.

If you are a registered user, you can create a Waybill using our shipping tools like FedEx Ship Manager® at fedex.com/in. If you are paying by cash*, you can visit shipnow.van.fedex.com.

*applicable for one-time individual shippers sending documents and non-commercial shipments

To create a Waybill on FedEx Ship Manager®:

    a. Log on with your  registered**  User ID and Password
    b. Select ‘Ship a Package’ from the ‘I want to’ drop-down menu
    c. Create your Waybill in 5 simple steps

 ** If you are not a registered user, click here to get a FedEx login now

My Shipping Profiles: select the profile you want to ship to if already created, or fill in the information for a new recipient as detailed below

Step 1: From (Sender’s information)

    a. Enter sender information in this section
    b. Fill the ‘Save as my default address’ to designate the sender as the default for future shipments
    c. Save new sender in address book for future shipments

Step 2: To (Recipient’s information)

    a. Enter the recipient’s information in this section
    b. Click on ‘Save new recipient in address book’ to save the recipient for future use

Step 3: Package & Shipment Details

    a. Enter the number of packages*, weight of your shipment, service type, and packaging type

* mention the number of boxes/packages being shipped

Step 4: Billing and Pickup/Drop-off Details

    a. Select the account number  to be billed for the shipment: you, the recipient, or a third party
    b. Choose the account number to bill for an international shipment’s duties, taxes and fees
    c. Special Services (Optional): select instructions for special handling of the shipment
    d. Pickup/Drop-off: select the option appropriately if you already have a scheduled pick up or if you want to drop-off the package to the nearest FedEx location
    e. Select the required option to send notification to the sender or recipient
    f. Rates and Transit Times (optional): click ‘Calculate’ to get the estimated shipping costs and transit times

Step 5: Complete Your Shipment

    a. Click ‘Ship’ to generate and print your label, or ‘Save For Later’ to ship at a later time
    b. If you create the same kind of shipment a lot, check the box ‘Create a Shipment Profile’

View the Waybill section of the FedEx Shipping Guide on page number 12 or more details on descriptions to be mentioned.

Yes, you can prepare your shipping documents online. If you are a FedEx account holder, log in to fedex.com with your registered** FedEx User ID and Password to access FedEx Ship Manager®. If you are paying cash, you can visit shipnow.van.fedex.com*. Create your label -> Print it and you are ready to ship.

*applicable for one-time individual shippers sending documents and non-commercial shipments

** If you are not a registered user, click here to get a FedEx login now

Changing the service type or delivery time is not a guaranteed service. If the shipment has left the origin city, it will not be possible for us to change the service type or delivery time. For more information, contact FedEx Customer Service by calling 1800226161 for International services and 18004194343 for Domestic services.

If you anticipate the change in the delivery time often due to the nature of your business, you (the shipper) can register your recipient(s) on FedEx Delivery Manager® (FDM). By activating FDM, our delivery solution, you can give your customers the ability to customize their deliveries to fit their schedules. Click here to register your customers in 3 simple steps.

A request for change in the delivery address is considered as an exception and is possible only if it is within the same country:

        1. Inter-city: will incur a correction surcharge
        2. Intra-city: will be treated as a new shipment and will travel on a separate Waybill. Go to Rates & Transit Times section on fedex.com/in to check the estimated cost. 

If you anticipate the change in the delivery time often due to the nature of your business, you (the shipper) can register your recipient(s) on FedEx Delivery Manager® (FDM). By activating FDM, our delivery solution, you can give your customers the ability to customize their deliveries to fit their schedules. Click here to register your customers in 3 simple steps.

You cannot cancel a shipment created online. For more details you can write to india@fedex.com or contact FedEx Customer Service by calling 1800226161 for International services and 18004194343 for Domestic services.

Yes. FedEx Ship Manager® at fedex.com/in allows you to reprint shipping labels and/or documentation. FedEx labels and documents may be reprinted up to 12 hours after they are processed, or until midnight local time (whichever comes first). Log into FedEx Ship Manager®, click on the Ship History tab, select the shipment, and click on the Reprint button.

If you have the tracking number, you can access the delivery city and signature information on fedex.com/in by clicking “Track a Shipment”. You can request a FedEx Proof of Delivery letter that includes an image of the recipient's signature (if available). If you need detailed delivery information, including exact address you can write to india@fedex.com or contact FedEx Customer Service by calling 1800226161 for International services and 18004194343 for Domestic services.

You can view the estimated delivery date by entering the tracking number of your package on fedex.com/in. Delivery time is dependent on the service selected, but typically occurs during normal business hours.

Yes, please ensure you keep a record of your booking number. If you are paying by cash*, you can schedule a pick up by visiting shipnow.van.fedex.com In case of support you can write to india@fedex.com or contact FedEx Customer Service by calling 1800226161 for International services and 18004194343 for Domestic services.

*applicable for one-time individual shippers sending documents and non-commercial shipments

You can order packaging supplies for international shipments only. If you are an account holder, you can log into fedex.com/in using your registered** FedEx User ID and Password and order supplies by clicking Order Supplies in the quick access tab. If you are paying by cash*, you can request packaging supplies when booking the shipment through shipnow.van.fedex.com. You can also write to india@fedex.com or contact FedEx Customer Service by calling 1800226161. We will ship your supplies for delivery within 3-4 business days. 

*applicable for one-time individual shippers sending documents and non-commercial shipments

**If you are not a registered user, click here to get a FedEx login now

You can check the delivery city and signature information using your shipment tracking number on fedex.com/in via the Track Shipment application. If you need further detailed delivery information, including exact address, you can write to india@fedex.com or contact FedEx Customer Service by calling 1800226161 for International services and 18004194343 for Domestic services. We will have your supplies delivered within 3-4 business days.

Yes, you can request a refund or credit of your transportation charges if your shipments do not arrive by the delivery commitment time as published on fedex.com/in. Please visit the conditions of carriage section on fedex.com/in for complete details on money-back guarantee.

Delivery hours are generally from 8am to 8pm. However, this may vary by selected service and location. Visit Get Rates & Transit Times section on fedex.com/in to confirm the commitment time.

Shipments may move through regional sorting locations before arriving at their final delivery destination. Often shipments may not appear to be moving on the most direct route from the pickup location to the final delivery destination. Visit Transit Times section on fedex.com/in to confirm the commitment time.

Streamline your billing using FedEx Billing Online®.  You can track the status of your invoices, dispute charges, download your invoice data and create payment instructions online.

You can pay using NEFT/RTGS transfers, cheque or demand draft.

        1. For NEFT or RTGS transfers use the below bank account details. It is mandatory to provide either your invoice number or waybill number in the comments box while doing the transaction.

Bank account details:

Name of  bank Bank of America
Branch Address A Wing, One BKC, G Block, Bandra Kurla Complex, Bandra (East), Mumbai 400051
Bank Account # 72595014(DUTY)
Bank Account Number 72783015(FREIGHT)
Account Type Current
IFSC code BOFA0MM6205
MICR code 400032002

        2. Cheque: prepare the cheque in favor of “FedEx Express Transportation and Supply Chain Services (India) Pvt. Ltd”. It is mandatory to provide either your invoice number or waybill number behind the cheque.

        3. Demand Draft: issue the demand draft in favor of “FedEx Express Transportation and Supply Chain Services (India) Pvt. Ltd”.

You can log on to fedex.com/in using your registered* FedEx User ID and Password and access Get Rates & Transit Times to get the expected delivery date and time for your shipment.  Enter all relevant details to get quotes. If you are not registered yet, click here to register now.

You can enter the GST ID / PAN in the text box named ‘Reference 1’ in the Customs Documentation section (section #8 ) of the Waybill. Click here for more information related to Goods and Service Tax.

custom_documentation_en_in

To request a billing adjustment, please contact your credit and collection representative or sales representative. You can also write to india@fedex.com or contact FedEx Customer Service by calling 1800226161 for International services and 18004194343 for Domestic services to place a request for invoice refund.

To obtain a soft copy of your FedEx invoice, please log on to FedEx Billing Online® with your registered* FedEx User ID and Password. Go to All Open tab, select required invoice to view, print or save in pdf or xls format. You can write to india@fedex.com or contact FedEx Customer Service by calling 1800226161 for International services and 18004194343 for Domestic services. FedEx Customer Service representative will arrange for your invoice to be sent to you via email within one business day.

You can log on to FedEx Billing Online® with your registered* FedEx User ID and Password. Select the invoice number and click on Dispute. A FedEx credit and collection representative will respond to you as early as possible to resolve your dispute. You can also write to india@fedex.com or contact FedEx Customer Service by calling 1800226161 for International services and 18004194343 for Domestic services to report your dispute. Most cases will typically be resolved within 5 working days of receiving your dispute information. 

* If you are not a registered user, click here to get a FedEx login now

All accounts are closed by default in the FedEx system post 6 months of inactivity. If you choose to close your account with FedEx, please settle any outstanding invoices for the account and discontinue shipments using your FedEx account number, this account will then be closed automatically after 6 months.

You can file a claim in 3 steps:

Step 1 - Complete and submit a claim form:

        1. Online at fedex.com/in 
        2. Download the claim form, complete it and e-mail it to india@fedex.com 
        3. Contact FedEx Customer Service by calling 1800226161 for International services and 18004194343 for Domestic services 

Step 2 - Gather the required supporting documentation:

        1. Photocopy of FedEx Waybill or FedEx Ship Manager® printoutAll documentation related to the proof of value (copy of original invoice from vendor or supplier, copy of retail invoice or receipt, final confirmation screen if online order with proof of payment, itemized repair invoice or statement of non-repair, appraisals, expense statement, or any other applicable documentation)
        2. Serial number(s) of merchandise, if applicable
        3. Inspection report, if applicable

Step 3 - E-mail the completed claim form with the supporting documentation to india@fedex.com

Most cases will be resolved within 10 working days of receipt of your complete claim submission. This is a general timeline and can vary case to case, additional time may be required for analysis in some cases.

The sender, the recipient, or a third-party can file a claim. A letter of authorization is required from the sender if a recipient or third party wants to make a claim.

Yes, when you email the claim form to customer service at india@fedex.com, you will receive an acknowledgement of the email and regular updates on the status of your claim.

The sender/shipper will receive the claim settlement unless otherwise instructed by the sender/shipper.

File the claims as per the below given timelines. Refer to the Conditions of Carriage for more details.

Claim type Criteria
For damaged shipments File the claim within 21 calendar days from the date of delivery
For lost shipments File a claim within nine months for international shipments and 90 calendar days for domestic shipments from your ship date

If you are an account holder, you can claim your freight refund within 21 calendar days from the invoice date. If you are an individual shipper, you can claim your freight refund within 21 days from the ship date. For more information on FedEx Money Back Guarantee, click here

*applicable for one-time individual shippers sending documents and non-commercial shipments

To obtain a soft copy of your paperwork, you can write to india@fedex.com or contact FedEx Customer Service by calling 1800226161 for International services and 18004194343 for Domestic services.

If you are an account holder you can visit FedEx® Global Trade Manager on fedex.com/in with your registered* FedEx User ID and Password. If you are an individual shipper you can write to india@fedex.com or contact FedEx Customer Service by calling 1800226161.

* If you are not a registered user, click here to get a FedEx login now

If you are an account holder you can visit FedEx® Global Trade Manager on fedex.com/in with your registered* FedEx User ID and Password. If you are an individual shipper you can write to india@fedex.com and alternatively contact FedEx Customer Service by calling 1800226161.

Customs and clearance delays occur for a variety of reasons. You can write to india@fedex.com or contact FedEx Customer Service by calling 1800226161 for International services and 18004194343 for Domestic services.

You can track the status of your package on fedex.com/in by entering your tracking number and then reviewing the estimated delivery date.  

You can track the status of your package on fedex.com/in by entering your tracking number and then reviewing the Estimated Delivery Date. Our deliveries occur during normal business hours i.e. from 8am to 8pm and depend on the service selected and the location.

In most cases, FedEx will attempt to deliver your package three times before returning it to the shipper. In case a courier is unable to leave your package, you will find a tag on your door, informing you of the waybill number and the next delivery attempt. You can also write to india@fedex.com or contact FedEx Customer Service by calling 1800226161 for International services and 18004194343 for Domestic services to specify your available date/time for delivery or to hold the shipment at a FedEx station for self-pickup.

You can track the status of your package using your FedEx tracking number. The tracking number enables us to provide you with your package's most up-to-date tracking information. Delivery days and times vary by service type. If the tracking page indicates your shipment is on time, use the estimated delivery date as a guide for when your shipment will arrive.

If the tracking results do not answer your question, you can write to india@fedex.com or contact FedEx Customer Service by calling 1800226161 for International services and 18004194343 for Domestic services.

Packages in the FedEx system are scanned at various points between pickup and delivery. It is not unusual for a package to go for more than 24 hours without a scan while in transit. For further assistance, you can write to india@fedex.com or contact FedEx Customer Service by calling 1800226161 for International services and 18004194343 for Domestic services.

When a shipment encounters a delay or an exception in handling, we may not be able to accurately state when we expect the package to be delivered. Delivery commitment could change based on the type of delay and our efforts to mitigate the delay. You can write to india@fedex.com or contact FedEx Customer Service by calling 1800226161 for International services and 18004194343 for Domestic services for further updates.

You can choose from the following options:

        1. Drop your package at a FedEx drop-off location
        2. If you are an account holder, arrange for a courier pickup online
        3. If you are paying cash*, you can arrange for a pick up shipnow.van.fedex.com
        4. You can write to us at india@fedex.com and mention your pick-up and package details
        5. You can also schedule a regular pickup with Customer Service by calling 1800 22 6161 for international services and 1800 419 4343 for Domestic services

*applicable for one-time individual shippers sending documents and non-commercial shipments

Shipments in FedEx packaging are not subject to dimensional weight pricing. In case you are using your own packaging then dimensional weight will impact your pricing. Dimensional weight is a calculation of a shipment's weight based on the dimensional weight instead of its actual weight. To obtain a rate quote, you will need to provide shipment dimensions along with the actual weight of your shipment. Dimensional weight calculation is shared under ‘Chargeable weight’ for domestic and under ‘invoice adjustments/Dimensional weight’ for international shipments.

For International and Domestic Express Shipments dimensional weight is calculated as determined by multiplying a Package's length x height x width (all in centimeters) and dividing by 5000 or such other number as specified by FedEx from time to time on fedex.com

For Economy shipments determined by multiplying a Package's length x height x width (all in centimeters) and dividing by 2700 or such other number as specified by FedEx from time to time on fedex.com

Refer to the FedEx Conditions of Carriage on fedex.com/in for further details. View the ‘Invoice adjustments/ dimensional weight’ section for international shipments and the ‘Chargeable weight’ section for domestic shipments.

FedEx reserves the right to assess transportation charges based on dimensional weight for all shipments

Yes. Only one re-route request per package is allowed. The shipment re-route must be authorized by the payer. You can write to india@fedex.com or contact FedEx Customer Service by calling 1800226161 for International services and 18004194343 for Domestic services

No, the FedEx Money-Back Guarantee does not apply to shipments that are re-routed.

Additional restrictions and fees may apply to get your shipment to its new destination as quickly as possible. FedEx will attempt to honor the new delivery request, but verification and handling procedures may result in delays. For more information, please write to india@fedex.com or contact FedEx Customer Service by calling 1800226161 for International services and 18004194343 for Domestic services for further updates

Yes, a third party can collect the shipment. The person collecting the shipment must provide a valid photo identity/authorization letter from the shipper at the time of collection. Please ensure the shipper details match the identification details exactly to avoid any delays.

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