new customer on laptop

New Customer Center

New Customer Center

Not sure where to start? You’ve come to the right place. Get the information you need and learn more about how to ship with FedEx.

Not sure where to start? You’ve come to the right place. Get the information you need and learn more about how to ship with FedEx.

Create a fedex.com User ID

Six steps to create a fedex.com User ID:

STEP 1
Make sure you have created a 9-digit FedEx account.

STEP 2
Click ‘Sign up/Log in’ at the top right of the page, and click ‘Create User ID (For Existing Accounts).’

STEP 3
On the ‘Contact Info’ page, select create a User ID and password, choose a secret question and enter your contact information.

STEP 4
After reading the Terms of Use and Privacy Policy, click the ‘I Accept’ button to proceed.

STEP 5
On the ‘Account Info’ page, enter your FedEx account number and click ‘Continue.’

STEP 6
When successful, you will see the Confirmation screen.

Tips TIPS

  1. Remember you first have to open a FedEx account before you can create a fedex.com User ID.

  2. When creating a password, please note that it cannot contain your Company Name, First Name, Last Name or Email Address.

  3. Your fedex.com User ID allows you to use a variety of our online tools to support your international shipping activities. 

  4. Please input the contact information in English only.