New Customer with laptop

New Customer Center

New Customer Center

Not sure where to start? You’ve come to the right place. Get the information you need and learn more about how to ship with FedEx.

Not sure where to start? You’ve come to the right place. Get the information you need and learn more about how to ship with FedEx.

Customize Delivery Options

Four steps to enable your customers to choose their preferred delivery option at no cost:

STEP 1
Prepare shipments using any FedEx automation tools, such as FedEx Ship ManagerTM at fedex.com.

STEP 2
Leave company name field blank in the “To” address’

STEP 3
Provide your customer's email address and mobile phone number.

STEP 4
(Optional) Under ‘Shipment notifications’, Select at least one notification option, preferably Delivery.

Tips TIPS

  1. Your customers will receive timely notifications with a link to a secure portal where they can choose from a variety of delivery options.

  2. Only shippers can initiate the FedEx Delivery Manager service for their recipients.

  3. Please provide a valid mobile phone number in the 'Phone no.' field.

Guidelines GUIDELINES

View step-by-step instructions to activate FedEx Delivery Manager.