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New Customer Center

New Customer Center

Not sure where to start? You’ve come to the
right place. Get the information you need and
learn more about how to ship with FedEx.

Not sure where to start? You’ve come to the
right place. Get the information you need and
learn more about how to ship with FedEx.

Make a Claim for a Lost or Damaged Shipment

Four steps to make a claim for a lost or damaged shipment:

STEP 1
Download the Claim Form.

STEP 2
Fill in the information.

STEP 3
Gather the required documentation.

STEP 4
Return the completed claim form to the FedEx Customer Support team by email, fax or mail with supporting documentation.

Tips TIPS

  1. If you email the claim form to us, you will receive acknowledgement for the email and regular updates on the status of your claim.


    For International shipments:


  2. All claims due to damage (visible or concealed), delay (including spoilage claims) or shortage must be notified to FedEx in writing within 21 calendar days after delivery of the Shipment. All other claims, including, but not limited to, claims for loss, non-delivery or misdelivery must be received by FedEx within nine months after the Package was tendered to FedEx. All supporting documentation must be filed within nine months after the package was tendered to FedEx.


    For Domestic Shipments:

  3. All claims for loss must be received by FedEx in writing within ninety (90) calendar days after the shipment is accepted by FedEx. If you have made a claim in writing in respect of loss, damage or delay to a shipment and FedEx has requested documentation and / or information in support of such claim, such information must be provided to FedEx within 180 calendar days failing which any claim will be deemed withdrawn.

  4. FedEx shall not be held liable if the above timelines are not met.

  5. Claims for non-delivery or misdelivery must be filed within nine months after the package was tendered to FedEx. All claims will be resolved based on the merits of the claims investigation.