FedEx TNT Acquisition

FedEx Express and TNT. Creating more connections and new opportunities.

FedEx Express and TNT are making progress in coming together to offer you new opportunities, a better service and stronger support. Integrating the world's largest air express network and an unparalleled European road network will take time, but we've already made significant progress.

Your current service

We are working to bring different parts of FedEx Express and TNT together and make improvements to your service. As we move forward, our teams are committed to delivering the same exceptional service you expect from both companies.

As we roll out our improvements, you’ll start to see better coverage, greater global connectivity, and a broader selection of service options. In the meantime, you can be confident that we will continue to offer the same:

  • booking solutions
  • customer service team
  • rates, terms and conditions
  • account, billing and invoicing processes
courier TNT

courier FedEx

Your future service improvements

Our integration is taking place in stages. Some of you can experience our service improvements now, and some of you can look forward to them in the near future.

Our service improvements include:

  • one fully-trained courier for all your shipping needs
  • one sales contact for easier access to our services
  • streamlined pick up and delivery operations

What the integration means for you

airplane

Access to an unparalleled network

We’re bringing together the unmatched FedEx Express global air network with an unparalleled European road network to connect you to more markets around the world.

FedEx Express serves more than 220 countries and territories, and we’re combining this with a TNT network that connects over 45 countries in Europe, with 55,000 road trips made every week. The FedEx Express global network provides time-sensitive, express services through 375 airports worldwide.

Access

Easier access to more opportunities and services

You’ll soon get access to exciting new opportunities, but to take advantage of the broader range of services before the integration process is complete, please visit fedex.com or TNT.com.

dropoff and pick-up locations

An extended network with more drop-off and pick-up points

We’re continuing to invest in our local ground operations, to give you an even better network with more drop-off and pick-up points across your country.

Customer Support

Outstanding customer support

Both TNT and FedEx Express have a reputation for outstanding customer service.

During this first stage of the integration, you can rest assured you’ll get the same exceptional service you have come to expect.

global delivery

An enhanced global delivery network optimized for packages and pallets

The TNT worldwide delivery network is optimized to collect and deliver parcels and pallets. It covers over 200 countries and territories via global and regional air connections and regional road networks in Europe, the Middle East, South Africa, South America and Asia.

A Partnership for growth

Opportunity for growth

By choosing FedEx Express, you are working with the world’s leading shipping company. We invented express distribution and, in 2018, FedEx was ranked among the world’s top 20 “Most Admired Companies” by Fortune magazine, for the 18th consecutive year.

Frequently Asked Questions

We can confirm that on April 20 the companies have started the consultation processes that will lead to the integration of their core business, focusing on pick-up and delivery operations, as well as Sales organization.

Full integration will be a multi-year journey. Given the scale of the project in the country, the integration plans have been focusing on meeting the evolving needs of the market by increasing the effectiveness of Operations and enhancing the capability to bring the company value proposition to the customers.

Integration planning has started in some of Europe’s biggest markets, in addition to Italy: Germany, Netherlands, Belgium, Luxembourg, France, Poland and the UK. While the destination remains the same for each of these countries - which is to bring our two organizations together - the journey for each will look different, and will move at different speeds, to complement the needs of the local market and labor relations requirements.

Combining the complementary operations of FedEx Express and TNT in Italy will enable us to more effectively grow and compete, to better meet the evolving needs of our customers and marketplace. This will create the long term conditions to remain financially stable and operationally efficient to be able to serve our customers at best.

Yes. FedEx Express and TNT will continue to provide services as they do today. This means the relationships you have in place today will remain the same. We will keep you informed as we make progress on the integration.

FedEx Express and TNT will continue to provide services as they do today. If you have an existing relationship with both companies, please continue to reach out to your current Customer Service and Sales contacts in each company as you have before.

No. Integrating will enable us to build upon the strengths of both companies. As we roll out our improvements, you’ll start to see better coverage, greater global connectivity and a broader selection of service options. In the meantime, you can be confident that we will continue to offer the same booking solutions, Customer Service team, rates, Terms & Conditions, Account, Billing and Invoicing processes.

As we integrate local ground operations, your cut-off and pick-up times might change. FedEx Express and TNT have worked together to plan and optimize local ground network and comply with cut-off and pick-up times without compromising the service you've come to expect from both brands. We will inform you when changes impact your area. Until then, it's business as usual.

No. FedEx Express and TNT integration will be phased. As we integrate our local ground network operations, there are no changes to the way you book and ship your shipments with FedEx Express and TNT today. We will inform you about any changes and improvements for you and your business.

No. There are no immediate changes to the applications you use to book packages or pallets. FedEx Express and TNT remain two separate companies and will continue to provide services as they do today. However, if you would like to start using the services of either company, we welcome your business. Please contact the appropriate customer service to open your account or get access to FedEx Express and TNT tools online.

No. There are no immediate changes to the applications you use to book packages or pallets. FedEx Express and TNT will continue to provide services as they do today.

No. For now, there are no changes to scheduling pick-up. You can continue to use the same applications and tools as you always have. However, as we integrate our local ground network operations, a TNT courier - who may be driving a van with a FedEx Express logo - will pick up FedEx Express shipments.

There are no immediate changes to your existing clearance operations, services or times. Our team members are committed to delivering the same exceptional service you expect from the FedEx Express and/or TNT brands.

No, but a TNT courier - who may be driving a van with a FedEx Express logo - will pick up your TNT shipments.

Yes, it will be possible. As part of the local ground network integration, we are outsourcing some of our activities to TNT and shipments of both companies could be managed by the same station as a result. A TNT courier - who may be driving a van with a FedEx Express logo - will pick up your FedEx Express shipments. Commitment to exceptional service remains our number-one priority.

No. Please continue to book your supplies as usual: via fedex.com or ask FedEx Express customer service for FedEx Express supplies, via myTNT.it or driver for TNT supplies. In addition, please note that the courier serving your location will be equipped with both kind of supplies. Each company's packaging is customized and optimized for its own delivery network and as such should only be used with the company who supplied the packaging. You may ship using your own packaging or using the shipping company's packaging but please do not mix packaging.

If you would like to start using the services of either company, we welcome your business. Please contact the appropriate Customer Service team to know more about us. You can also ship without opening an account. Simply visit tnt.it or fedex.com/it for shipping and booking options.

No. For now, there are no changes to the use of the air waybill. For FedEx Express shipments, please continue to use the FedEx Express air waybill, and for TNT shipments, please continue to use the TNT air waybill.

There are no changes to the applications you use to track packages. FedEx Express and TNT remain two separate companies and will continue to provide services as they do today.

No. There are no changes to how you manage your account, billing or invoicing. FedEx Express and TNT remain two separate companies and will continue to provide services as they do today.

No. There are no immediate changes to your rates or terms and conditions. FedEx Express and TNT remain two separate companies and will continue to provide services as before.

Yes. You will continue to receive separate invoices for separate services from FedEx Express and TNT. FedEx Express and TNT remain two separate companies and will continue to provide services as they do today.

Yes, it will be possible. As part of the local ground network integration, we are transferring all shipments to one location to manage both FedEx Express and TNT shipments. Commitment to exceptional service remains our number-one priority.

No. There is no change to customer service number as well as relevant current opening hours. FedEx Express and TNT remain two separate companies and will continue to provide services as they do today. You can contact TNT Customer Service at 199.803.868 (service cost here) and FedEx Express Customer Service at 199.151.119 (0,10€/min, VAT included).

Please contact TNT Customer Service at 199.803.868 (service cost here) for questions about TNT shipments and FedEx Express Customer Service at 199.151.119 (0,10 €/min, VAT included) for questions about FedEx Express shipments. Alternatively please visit tnt.it website for TNT shipments and fedex.com/it website for FedEx Express Shipments. FedEx Express and TNT remain two separate companies and will continue to provide services as they do today.

No. There are no immediate changes to the products and services offered by FedEx Express and TNT. You as a customer will continue to benefit from respective FedEx Express and TNT product portfolios.

By combining the Sales strengths of both companies, we are in the position to providing the quality of services customers have come to expect from both brands.

No. Commitment to exceptional service remains our number one priority, by providing the quality of services customers have come to expect from both brands.

No. There are no immediate changes to the products and services offered by FedEx Express and TNT. You as a customer will continue to benefit from respective FedEx Express and TNT product portfolio.

To receive commercial information from FedEx Express or TNT, please refer to your current FedEx Express or TNT contact. If you have an existing relationship with both companies, please continue to reach out to your current contact in each company as you have before.

Get in touch

FedEx Express and TNT sales and customer service team members are always ready to help you with information about our products and services. Please contact us if you have any questions.

FedEx Express

You can also learn more about the history of FedEx Express here.

TNT

You can also learn more about the history of TNT here.