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Receiving a package

Receiving a package

Frequently asked questions

Go to FedEx Tracking, enter your 12-digit tracking number and click "Track".

To learn more about how to track your shipment, visit FedEx Tracking Quick Help.

Shipment notifications via email and/or SMS can only be enabled by shippers when they prepare the shipment.

The status of your shipment will be updated in the FedEx system at various points between pickup and delivery. The status of a package may remain the same for more than 24 hours while the shipment is in transit.

  • If your shipper has provided your email and/or mobile number on the air waybill, you will receive a notification that allows you to make delivery changes, if necessary. Please note that this option is not applicable if your shipment is addressed to a company with the company name specified on the air waybill.
  • Change of delivery address for an import shipment is an exception service, and we cannot make any assurances in its execution.

Visit our location page to find a FedEx pickup point near you.

Our FedEx Global Trade Manager and the Document Preparation Center provide you with a one-stop resource for international shipping information, including how to calculate estimated Duties and Taxes. 

The status “In Transit” means your package is moving within the FedEx network and is going to be delivered on the scheduled delivery date if there are no transit or customs delay.

You may see "in transit" as your package status for a few days. A package can remain in this status until delivery. It does not necessarily mean that your package is in a moving vehicle such as an aircraft or truck; it may be at a FedEx facility.

Customs and clearance delays occur for a variety of reasons. In general, clearance delay information is available from the detailed tracking page, including the reason for the delay and recommended action. If additional information is required from the shipper or recipient, FedEx will attempt to contact them.

After you log in to FedEx Billing Online using your User ID, you will see an Account Summary, which shows a list of your open invoices with corresponding balances, your total balance due and total past due amount, if applicable.

Visit our pages to read more about the international fuel surcharge and our other surcharges

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Customer Service

Customer Service

Get in touch with our Customer Service for further enquiries about our services.

Contact Technical Support

Technical Support

Reach our specialist team if you have a technical question about any of our digital shipping tools.