Make a Claim for a Lost or Damaged Shipment
Three steps to make a claim for a lost or damaged shipment:
STEP 1
Visit our online Contact Form.
STEP 2
Select “Claims and Refunds” and choose the appropriate topic under “File a new claim”.
STEP 3
Complete all required fields and upload the necessary documentation and submit.
TIPS
-
Supporting documentation may include: photocopy of FedEx air waybill or FedEx Ship Manager® printout; documents related to the proof of value (e.g. copy of original invoice from vendor or supplier, copy of retail invoice or receipt, final confirmation screen if online order with proof of payment, itemized repair invoice or statement of non-repair, appraisals, expense statement, or any other applicable documentation); serial number(s) of merchandise (if applicable); and inspection report (if applicable).
-
All documentation must be filed within 9 months after the package was tendered to FedEx.
-
Claims for shortage, damage or delay must be reported within 21 calendar days after delivery of the shipment and all supporting documentation must be filed within nine months after the package was tendered to FedEx.
- Claims for non-delivery or misdelivery must be filed within nine months after the package was tendered to FedEx. All claims will be resolved based on the merits of the claims investigation.
- For damage claims, all the original shipping cartons, packing materials and contents must be made available for inspection and retained until the claim is concluded.
