Clear goods description guide
Smooth shipping requires clear, accurate shipping documents, including correct goods descriptions. Follow our guide to provide them properly.
What is a goods description?
It’s a detailed description of the goods you’re shipping. It states what your goods are, what they’re made of and what they’re used for. You need to provide a goods description on all shipping documents like the air waybill and commercial invoice. You should also include it on any other additional documents required by the authorities.
A clear description gives customs authorities the information they need to access taxes and duties. It’s also necessary to check if your goods are allowed to enter the country.
What details do I need to provide?
Ask yourself these questions when describing your goods:
- What are the goods?
- What are they made of?
- What are they used for?
The description should be specific, not vague. If the package contains branded items, include the brand and model number along with the description. And don’t just rely on the company product code to describe the goods.
What is a good and bad example?
| Vague description | Clear description |
|---|---|
| Nuts | Hexagonal aluminium bicycle nut |
What happens if I write a vague goods description?
Shipments with vague descriptions of their contents can be held or delayed by customs. That’s because they want more information on the goods you’re shipping.
An accurate goods description is the best way to ensure your package doesn’t get stuck in customs.
Shipping requirements and documentation may vary between carriers. This website is designed to provide general information related to shipping. If you're unsure of the shipping requirements that apply to you, check with your carrier. Make sure to check the rules and regulations of the country you're shipping from and prior to shipping. You can find this information on government websites.
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