What’s new in Portugal

Please share the information with your management – including the management of your headquarters, if applicable – as well as with your finance, shipping and purchasing departments. We appreciate your cooperation during this update.

For FedEx Express shipments there will be changes in the invoicing, and pricing. For TNT shipments there will be no changes. We kindly ask you to update your systems accordingly.

It is important that you update the bank details in your payment systems as of May 01, 2025 for your FedEx shipments/invoices.

For FedEx Customers/Invoices ONLY

Account holder: Millenium Bank
IBAN code: PT50 0033 0000 00243791750 05 
BIC/ Swift code: BCOMPTPL 

Please remember to send a remittance advice to remit@fedex.com with any EFT (Electronic Funds Transfer) payment made.

For TNT Customers/Invoices ONLY

If you are also shipping with TNT services, we would like to remind you to keep the bank details in your payment systems as below: 

Account holder: Millenium Bank
IBAN code: PT50 0033 0000 00274929914 05
BIC/ Swift code: BCOMPTPL

May 1, 2025.

Your contacts remain unchanged for Sales and Customer Care.

For FedEx Finance please forward invoice queries to PTinvoicequery@fedex.com and remittance advices to remit@fedex.com

Shipping and tracking tools remain unchanged for the time being. Please visit fedex.com for your FedEx shipments and tnt.com for your TNT shipments.

FedEx customers will receive a new invoice in terms of layout and format.

Changes need to be made at your end in terms of our new bank details for FedEx Express shipments.

As approach completion of our transformation, the end state will be to have one common invoice for all our services. We will inform and update you about future steps as soon as they occur.

Please check that the payment was made to the correct bank account and that a remittance advice was sent.

If the payment was made to the wrong FedEx bank account, please email PTinvoicequery@fedex.com with payment information and the remittance advice. If the payment was made to the correct FedEx bank account, please forward the remittance advise to remit@fedex.com.

If the payment was made to the wrong TNT bank account, please email pt.allocationquery@tnt.com with payment information and the remittance advice. If the payment was made to the correct TNT bank account, please forward the remittance advice to pt_payment@fedex.com.

We are continuously working on combining the strengths and scale of FedEx Express and TNT. Today, we are already delivering a stronger service than ever before with multiple benefits for your business and for your customers. We will inform and update you about future improvements as soon as they occur.

You can use the below email addresses for your dispute requests PTInvoiceQuery@fedex.com; or visit fedex.com.

You can use the email addresses for any questions related to invoicing PTInvoiceQuery@fedex.com; or visit fedex.com.

After receiving two invoices you can register for our FedEx Billing Online service, which will be our online tool that offers you this flexibility.

Nothing will change about this process.

If the payment was made to the wrong FedEx bank account, please email PTinvoicequery@fedex.com with payment information and the remittance advice. If the payment was made to the correct FedEx bank account, please forward the remittance advise to remit@fedex.com.

You can use this email address for any questions related to invoicing: PTInvoiceQuery@fedex.com

This is a step as we move forward in our transformation journey. We are harmonizing our systems and processes with FedEx and this has an impact on the rates. The re-rating has been done based on your shipping profile of your current business and you can always contact your sales representative to guide you through your new FedEx tariffs.

You should have received your new FedEx rates by email, or you can contact your sales representative.

There is no change in your TNT tariffs. There will be changes in your FedEx pricelists, as we have changed the template format, and we have proceeded with a re-rating based on your shipping profile of your current business. You can contact your sales representative or customer service for more information.

Through fedex.com and FedEx Ship Manager using your account credentials (after May 1st).

Please contact your sales representative.

No, transit times are not changing. In case of any changes or improvements, we will inform you accordingly.

Pick-up and delivery times will not change for either FedEx or TNT shipments.

No, nothing is changing at this point. In case of any changes or improvements, we will inform you accordingly.

Yes.

We will continue to offer the same automated shipping tools that you already know FedEx Shipping Manager and MyTNT.

Yes.

Not possible for TNT shipments as no change will occur in the TNT shipments' current payment methods.

Credit/cash card payment methods are planned to be available for your FedEx shipments in the new future via FedEx Billing Online and fedex.com/payment page.

Please contact Fedex Customer Support here:  https://www.fedex.com/en-pt/customer-support/contact.html

No. You will continue to have access to the same services and support teams you trust. Our team members are fully committed to delivering the same exceptional service you expect from the TNT brand. TNT will continue to provide services as they do today.

Each company's packaging is customised and optimised for its own delivery network and as such should only be used with the company who supplied the packaging. You may ship using your own packaging or using the shipping company's packaging but please do not mix packaging.

You can use your FedEx account for your FedEx shipments, and your TNT account for your TNT shipments. Please contact customer service to learn how to open an account.

No. For now, there are no changes to the use of the air waybill – consignment number. For FedEx Express shipments please continue to use the FedEx Express air waybill – consignment number, and for TNT shipments, please continue to use the TNT air waybill - consignment number.

No.

No, you will still have your TNT account for your TNT shipments and your FedEx account for your FedEx shipments.

As of May 1.

Yes. Please visit our Conditions of Carriage section for more details: https://www.fedex.com/en-pt/conditions-of-carriage.html#moneybackguarantee