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Duties and Taxes

Duties and Taxes

Why do I have to pay Duty and Tax?

You may not have been expecting to receive a Duty and Tax Invoice so we’ve put together some Frequently Asked Questions to help you understand what these charges include.

If you have any further questions, please contact Customer Service.

Customs Duty is a tax charged on all products shipped from outside of the EU. Controlled by Slovenian Customs, the purpose of Duty is to bring the cost of imported goods up to the same cost as those produced within the EU to keep competition fair.

I paid Tax when I purchased this item 

Goods purchased from outside of Slovenia may be subject to tax charges from the originating country. This does not relieve the payment of import duties on importation.


I pre-paid Duty and Tax charges before delivery 

At the time of import, you may be charged an estimated figure. This is calculated prior to an assessment of your shipment by Slovenian Customs. If the estimate is lower than the final charge you will be required to pay the difference, and if it is higher we will refund the difference.

If the amount of your invoice is different to the amount you pre-paid, please get in touch with FedEx Customer Service.


I believe the shipper paid for all charges relating to this shipment

Duty and Tax charges are not assessed until the shipment enters Slovenia. If your shipper has advised they have paid FedEx for these charges, this usually relates to the payment they have made for transportation charges and not Duty or Tax.

I am a temporary visitor to Slovenia

You will need to pay the import charges but may be entitled to claim the charges back when you leave Slovenia. This depends on the individual circumstances of your package.


I purchased my goods online 

The prices advertised on websites outside of the EU often do not include Slovenian Duty. This can make products appear cheaper when compared to Slovenian or EU prices.


The shipment is a gift 

Items up to 45.00 € in value that meet the following Slovenian Customs criteria are not liable for import charges:

  • The shipment must be sent directly from person to person.
  • The sender must be a private individual and the consignee must take delivery at a private address.
  • The gift must be sent free of charge and be of an "occasional nature".
  • The word "gift" must be marked on the Air Waybill and commercial invoice.
  • All items must be itemised with their own full description and value.

Please note that items containing alcohol and tobacco will incur Excise Duty. Items containing food may need to have additional documentation and be subject to further checks which could result with additional charges.


The shipment contains samples 

Samples can be imported to Slovenia without Duty or Tax charges as long as they meet the conditions. More information you will find on Slovenian Customs homepage.

How do I reject the shipment? 

Please contact Customer Service on 00386 0 80 21 91.

All claims must be made before the goods are returned or destroyed.

You will need to pay any Duties and Taxes to FedEx, and process a claim directly with main customs office to reject your shipment.

More information about Duties and Taxes

Visit the Website of the Slovenian Customs homepage


Consumer advice about products sold by companies outside of Slovenia

For information regarding movement of goods please visit the homepage of Slovenian Customs


I have a general invoice or account enquiry

Contact us using the contact form

Having your own deferment account ensures your high-value shipments are cleared quickly, helping you to work more efficiently while saving time and money.


How and where can I request an own deferment account

You can apply for your own deferment account online at and download the required forms as PDFs. You can then forward the completed forms to your local main customs office (Cerinska uprava Republike Slovenije).

Of course you can also request all documents directly from your local main customs office.


What are the benefits from an own deferment account (only for VAT-registered businesses)?

An own deferment accounts means that no further credit checks, particularly those for high-value shipments, are required. With your own deferment account

  • your goods can be cleared and delivered more quickly
  • the applicable costs are always invoiced on the 16th of the following month (house clearance)
  • this means that you receive an interest-free payment deferment of up to 45 days (house clearance)
  • advancement fees are no longer charged.
  • there is only one accounting procedure per month, no matter how many import shipments you have.

How to pay

For import duties and taxes clearance agency will issue an invoice which can be paid with direct bank transfer to their bank account or in cash on delivery/pick up.

All information is correct at time publication and FedEx accept no responsibility for information relating to third party contact details changing without prior notice. Slovenian Customs make the final decision on all imports. Terms and conditions regarding your FedEx invoice are available by clicking here.