Service, Regulatory Updates and Important Notifications

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Service News

Stay on top of the latest regulatory updates, service disruptions,
service news and alerts.

Regulatory Updates

FedEx Express is making the following changes to our Dangerous Goods (DG) shipping policy. This independent initiative anticipates prospective regulatory changes in response to growing concerns about the safe handling of bulk or standalone shipments of lithium batteries.

As of January 1st, 2017 FedEx Express customers sending bulk shipments of lithium batteries (United Nations (UN) number 3090 & United Nations (UN) number 3480) can only do so by treating all such shipments as fully regulated Dangerous Goods (DG) commodities.

This initiative also helps us increase the visibility of lithium battery types throughout our network and ensure the integrity of such DG shipments until their final destinations.

How does this initiative change bulk lithium battery shipments?

With effect from January 1st, 2017, FedEx Express customers shipping UN 3090 & UN 3480 shipments must carry out the following steps:

  • Add a Shipper's Declaration for Dangerous Goods which can only be completed by DG-trained personnel.
  • Include the United Nations (UN) number on the Lithium Battery Mark (IATA Figure 7.1.C), which you can use as of January 1st, 2017. However, if you would like to use up your pre-labeled packaging or labeling you have in stock with the Lithium Battery Label (IATA Figure 7.4.H), you may continue to do so until December 31st, 2018, after which the Lithium Battery Mark becomes mandatory. 

Note: if using the Lithium Battery Label, FedEx requests that you add the UN number on the package adjacent to this label [FX-05]. This will become a mandatory requirement by FedEx on July 1st, 2017.

Lithium Battery Mark 
(valid as of January 1st, 2017)

Lithium Battery Mark

Lithium Battery Label 
(valid till December 31st, 2018)

Lithium Battery Mark

* Place for UN number(s)

** Place for telephone number for additional information

In addition, although this new rule does not apply to individual lithium batteries packed with or contained in equipment (UN3091 and UN3481 as defined in Section II), you will need to follow the same instructions as explained above regarding the inclusion of the Lithium Battery Mark or the Lithium Battery Label.

  • Add a Class 9 Lithium Battery Label and Cargo Aircraft Only label to each shipment
 
Lithium Battery
Cargo Aircraft
  • Review all lithium battery shipment packing to ensure it meets IATA packing instructions UN 3480 - PI965 & UN 3090 - PI968.

Note that a Dangerous Goods handling surcharge might apply to shipments containing such lithium batteries.

Where can you find more information?

  • Read about the new FedEx Express Lithium Battery Policy Change in the IATA Dangerous Goods Regulations Manual available for purchase at www.iata.org. This also carries information on lithium battery packing, marking, labelling & documentation.

Important Notifications

Unauthorized use of FedEx® Business Names, Service Marks and Logos

FedEx has been alerted to the unauthorized use of its business names, service marks and logos by persons or companies fraudulently representing themselves as FedEx or as representatives of FedEx.

Millions of fraudulent e-mails and sms messages are deployed daily. They claim to come from a wide variety of sources, and some claim to be from FedEx or representing FedEx. Fraudulent e-mail and sms messages, often referred to as "phishing" or brand "spoofing," are becoming increasingly common. These types of messages often use corporate logos, colors and legal disclaimers to make it appear as though they are real. They are sent in an attempt to trick people into sending money and providing personal information such as usernames, passwords and/or credit card details, and for the purpose of committing theft, identity theft and/or other crimes.

Recognizing Phishing Scam E-mails and sms messages

Recognizing phishing scam e-mails and sms messages is key to protecting yourself against such theft and other crimes. Indicators that an e-mail or sms message might be fraudulent include:

  • Unexpected requests for money in return for delivery of a package or other item, personal and/or financial information, such as your Social Security number, bank account number, or other identification.
  • Links to misspelled or slightly altered Web-site addresses. For example, variations on the correct Web-site address fedex.com, such as fedx.com or fed-ex.com.
  • Alarming messages and requests for immediate action, such as "Your account will be suspended within 24 hours if you don't respond" or claims that you've won the lottery or a prize.
  • Spelling and grammatical errors and excessive use of exclamation points (!).

FedEx does not request, via unsolicited mail, e-mail or sms messages, payment or personal information in return for goods in transit or in FedEx custody. If you have received a fraudulent e-mail or sms message that claims to be from FedEx, you can report it by forwarding it to abuse@fedex.com.

If you have any questions or concerns about services provided by FedEx, please review our services at FedEx Services or contact FedEx Customer Service.

The Internet is an important channel connecting FedEx to its customers. While there is no foolproof method to prevent the unauthorized use of the FedEx name, we continuously watch for such activity in order to help safeguard our customers' interests.

Thank you for helping us identify and take action against e-mail & sms fraud.


NOTE: FedEx is not responsible for any charges or costs incurred as a result of fraudulent activity that abuses the FedEx name, service marks and logos.

FedEx does not require money transfers through third-party escrow services or online payment services prior to shipment delivery.

The use of the FedEx logo and name on these websites is unauthorized and our legal department will address this matter with the relevant authorities.

FedEx is committed to protecting the security and integrity of our network.

While there is no foolproof method to prevent the respected FedEx name from being used in spam emails or potential scams, we are constantly monitoring for such activity and work cooperatively with law enforcement agencies around the world.

We urge customers to be suspicious of any request not coming directly from a FedEx employee or domain name, especially if it contains an attachment which the customer is asked to open.

Customers should not hesitate to contact us if they have questions regarding the legitimacy of an email soliciting payment in advance or requests to provide additional or personal information.