Q: What is FedEx Office Print On Demand?
A: FedEx Office Print On Demand is an online ordering system for printed documents. You can easily upload print projects to FedEx Office by clicking Send an Order Online in the left navigation window. The DocStore Catalog feature can store frequently ordered documents in our system for faster re-ordering. If your department has a need to store documents for users to order on a regular basis, contact FedEx Office to see if a DocStore Catalog could benefit you.
Q: What are the benefits of using FedEx Office Print Online Corporate?
A: The benefits of POL-C include convenient access to FedEx Office services from your home or office. It allows you to be more productive and efficient by sending orders to FedEx Office right from your desktop.
Q: How do I pay for online orders?
A: Orders can be paid online by using your department FOAPAL number or by credit card.
Q: Can I have my order delivered or do I have to pick it up?
A: You may have your order delivered by selecting “FedEx Office Local Delivery” during checkout. If you wish to pick up your order at the producing center, select “Pick Up at FedEx Office” and choose either “LaFortune Student Center” or “SR-23 location” from the center selection menu (delivery is not available to residence halls).
Q: Where is my preferred FedEx Office located?
A: FedEx Office is located in the LaFortune Student Center and continues to serve Notre Dame from its location on SR-23.
Q: Can FedEx Office do Passport Photos?
A: FedEx Office in the LaFortune Student Center can take and print your passport photos while you wait – no appointment necessary. You can print an application, get your passport photos and ship via FedEx for expedited processing all at FedEx Office.
For assistance contact Store Manager Ann Durrell at 1.574.631.6671 or email email@example.com.
Q: Will I be able to charge to my departmental account?
A: Yes. You may place an order and charge it to your department by using a valid FOAPAL number, including your Notre Dame ID (NDID) number (from University issued ID card). When using your FOAPAL number, you do not need to have a separate check request processed.
Q: Will FedEx Office pick up the materials I need copied?
A: Yes. FedEx Office has a morning (10 a.m.) and afternoon (2 p.m.) pick-up and delivery run. However, arrangements can be made for a pick-up at any time by calling the LaFortune Student Center location at 574.631.6671.
Q: What delivery options are available?
A: You may request local delivery and FedEx Office will deliver your completed copy request to your department, or you may pick up your order at any of our 1900+ producing centers, if that is more convenient for you.
Q: Does FedEx Office offer graphic design services?
A: Yes. Graphic design services are provided at the SR-23 FedEx Office location at an additional charge. Please call the LaFortune Student Center location at 1.574.631.6671 to discuss your project and request a quote for your graphic design needs.
Q: Does FedEx Office offer wide-format capabilities?
A. Yes. FedEx Office completes all wide-format printing at the SR-23 location and will coordinate the pick-up and delivery of your order through the LaFortune Student Center if that is more convenient for you.
Q: Can I get Notre Dame pricing at the SR-23 FedEx Office location?
A. Yes. Notre Dame discounted pricing is honored at the SR-23 store – just show your valid Notre Dame I.D. card when placing your order. In addition, you may request a Discount Card in the navigation pane at left to receive discounted pricing at any of our 1900+ locations nationwide.
Q: What are standard turn-around times?
A. Most work is completed between 4 and 24 hours, depending on the requirements of your project.
Q: Does this replace the Canon copy contract?
A. No. Canon is the University’s preferred office printer/copier equipment provider, while FedEx Office is the University’s preferred print/copy services provider.
Q: What shipping services are provided by FedEx Office?
A. FedEx Office locations, including the LaFortune Student Center location, provide full-service packing and shipping services for both domestic and international packages.
Q: What are my payment options with FedEx Office on campus?
A. You may charge an order to your department account, FOAPAL number, or pay by cash/credit card. Additionally, students are able to charge to their Domer Dollar account.
Q: Are payment options different at the SR-23 store?
A. Yes. The SR-23 FedEx Office and Print Center does not accept Domer Dollars as a form of payment. However, all other payment options, including FOAPAL numbers, are accepted at the SR-23 location.
Q: What are the hours of operation?
A. The LaFortune Student Center location is open from 8 a.m.-6 p.m. M-TH, F 8 a.m.-5 p.m. (SUMMER HOURS M-F 8 a.m.-5 p.m.) and is CLOSED Saturday and Sunday. The SR-23 location is open weekdays 7 a.m.-10 p.m., Saturday 8 a.m.-8 p.m., and Sunday 10 a.m.-8 p.m.
Q: What type of files can FedEx Office work with?
A. FedEx Office can accommodate almost any type of file, but for best printing results, a high resolution Adobe PDF file is preferred. Also preferred are source files in Microsoft Office, such as Word, Excel, and PowerPoint. FedEx Office Print Online Corporate works best with either PDF or Microsoft Office files.
Q: How do I get a price quote for a project?
A. When using FedEx Office Print Online Corporate ordering tool, you will see a price quote as you build your project, for most standard print requests. If special instructions are entered, you can contact the FedEx Office On-Site staff for a price quote and proof upon placing your order. For a project quote prior to placing an order, please contact the FedEx Office On-Site staff.
Q: Is there a local Customer Service Specialist available to meet with me and discuss complex print needs, provide more information about the University of Notre Dame Print Services Program, or discuss a print solution?
A. Yes, just contact the store at 1.574.631.6671 or firstname.lastname@example.org or Regional Solutions Consultant DeeAnne Locsi at 1.574.261.9026 or email@example.com.
Q: Can FedEx Office help me with my coursepacks?
A. Coursepack orders are placed via XanEdu and printed at the FedEx Office in the LaFortune Student Center. Faculty should submit coursepack orders four weeks prior to the start of classes to ensure adequate time to secure rights, generate coursepack files, and printing. If you have questions about the coursepack ordering process, contact XanEdu representative Rochelle Hockenberger at firstname.lastname@example.org or call 1.800.218.5971, ext 6510.