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Receiving a package

Receiving a package

Frequently asked questions

The status of your shipment will be updated in the FedEx system at various points between pickup and delivery. The status of a package may remain the same for more than 24 hours while the shipment is in transit. 

  • Shipment notifications via email and/or SMS can only be enabled by shippers when they prepare the shipment.
  • Download the FedEx Mobile App and activate notifications for shipments to receive status updates and alerts.
  • If your shipper has provided your email and/or mobile number on the air waybill, you will receive a notification that allows you to make delivery changes if necessary. Please note that this option is not applicable if your shipment is addressed to a company with the company name specified on the air waybill.
  • Change of delivery address for an import shipment is an exception service, and we cannot make any assurances in its execution.

Visit our location page to find a FedEx pickup point near you.

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