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New Customer Center

Not sure where to start? You’ve come to the
right place. Get the information you need and
learn more about how to ship with FedEx.

Let us help you learn about shipping with FedEx

Whether you are a first time or frequent shipper, we're here to help. With our guidance and resources, you'll find the shipping information that matches your needs.

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Customize Delivery Options

Four steps to enable your customers to choose their preferred delivery option at no cost:

STEP 1
Prepare shipments using any FedEx automation tools, such as FedEx Ship ManagerTM at fedex.com.

STEP 2
Under the "To" section, leave the "Company" field blank, or "Company" equals your customer's "Contact name."

STEP 3
Under the "To" section, provide your customer's mobile phone number. 

STEP 4
(Optional) Under "Shipment notifications", provide your customer's email address.

How to Video HOW-TO VIDEO

How to enable FedEx Delivery Manager?

Please note some features may not be available in all countries, actual steps shown in the video may vary depending on your market.

Tips TIPS

  1. Your customers will receive timely notifications with a link to a secure portal where they can choose from a variety of delivery options.

  2. Only shippers can initiate the FedEx Delivery Manager service for their recipients.

  3. Please provide a valid mobile phone number in the "Phone no." field.

Guidelines GUIDELINES

View step-by-step instructions to activate FedEx Delivery Manager.

DOWNLOAD GUIDELINES
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FedEx Service Guide

Download the FedEx Service Guide PDF and learn more about FedEx services and solutions all in one place.

Download Service Guide