Please check if weight and service correspond with the information on your awb
Contact our Customer Financial Service department at 0820 123 800
Or send an email to email@example.com and mention invoice and awb number. If possible, an additional remark of the reason (difference with the prices received from the Sales representative, difference with the prices mentioned at pickup request...) is an advantage.
On a FedEx awb you have 2 billing options. One option for the freight charges, one option for the duty and tax charges.
These charges are always billed on a separate invoice.
So you can check if it concerns a Freight invoice or a Duty and Tax invoice.
Freight invoice: On this invoice FedEx charges you the transportation costs to send a shipment. Duty and tax invoice: This invoice is the charge FedEx has to pay to French customs to have your shipment declared.
If this is not the case you can contact our Customer Financial Services at 0820 123 800 to get more info and to request eventually a credit.
You can also Fax, email or send a letter.
The dimensional weight is the "volume" weight of a package. If this volumetric weight is higher than the actual weight, than this will be charged.
The charges only apply on your own packaging, not the FedEx packaging.
How is this calculated:
Calculation is based on the length , height and width of your package
Dim weight in Kilos=Length X width X height ( in CM )
Dim weight in Pounds = Length X width X height( in inches )
If your IM4 document is incorrect you need to file a claim at out Customs department. Also the invoice with all the supporting documents need to be returned to FedEx to be able to file a dispute at the French customs.
FedEx Customer Account Service 125-135 Avenue Louis Roche
92238 Gennevilliers, Cedex
At time of the receiving of the invoice- by check, by bank transfer:
Identification Nationale (RIB):
Code Banque: 30003 / Code Guichet: 04161 /
Numero de Compte: 00020703462 / Cle Rib: 74
Identification Internationale (IBAN):
FR76 30003 04161 00020703462 74
Identifiant Internationale de la Banque (BIC):
The details of the settlement should be mailed to the following address: