Shipping in France

With a FedEx Account you can use the following FedEx services:

*There are restrictions upon certain items that can be shipped. Please see Terms and Conditions for details.

You can choose between an early-morning delivery through FedEx® First, a delivery by midday through FedEx® Priority Express, or by the business day with FedEx® Priority benefitting from fast connectivity via our road network*.

Moreover, the portfolio offers an additional freight service FedEx® Priority Freight with delivery at the end of the next business day* – for your domestic shipments with packages from 68 kg up to 1000 kg**.

*Service availability and exact delivery time depends on origin and destination post codes. Terms and conditions apply.
** Larger weights are available on request. Please contact your FedEx Account Executive for more details.

FedEx First is our domestic time-definite door-to-door early-morning service for shipments up to 68 kg, scheduled to reach your customers by 10.00 am the next business day*.

FedEx Priority Express is our domestic time-definite, door-to-door parcel service with a midday delivery commitment the next business day* (delivery by noon).

Use FedEx Priority service for your less urgent parcel shipments up to 68 kg to be delivered during the day by the next business day*.

*Service availability and exact delivery time depends on origin and destination post codes. Terms and conditions apply.

FedEx Priority Freight service is our day-definite freight door-to-door service for shipments with packages from 68 kg up to 1000 kg** reaching your customer with a day delivery commitment the next business day*.

Please note: This service is limited to specific customer contracts.

*Service availability and exact delivery time depends on origin and destination post codes. Terms and conditions apply.
** Larger weights are available on request. Please contact your FedEx Account Executive for more details.

These services give you more choice over delivery times so you can adapt to your business partners’ and customers’ schedules. You benefit from harmonized services for international as well as domestic shipments.

* Availability of services and transit times may vary depending on origin and destination. Terms and conditions apply – visit fedex.com for full details of our services.

You can use FedEx Envelope, FedEx Pak or your own packaging to ship with the domestic services*.

*FedEx Envelopes and FedEx Paks are available complementary to shipments for FedEx account holders.

Yes, delivery signature options are available for the domestic services*.

* Service availability may vary according to place of collection and destination. Please contact us for details.

Yes, domestic shipment deliveries can be managed by using our FedEx Delivery Manager.

You can ship Dry Ice and Excepted Lithium Batteries with the domestic services. We have worked hard to open other Dangerous Goods options to the domestic services*:

• Limited Quantities Dangerous Goods
• Dangerous Goods in Excepted Quantities
• Biological Substances Category B
• Genetically Modified Organisms and Microorganisms
• Lithium Batteries, Section II
• Standalone Lithium Batteries ADR SP188

Note that the domestic dangerous goods services are available for parcels and freight shipped with:

• FedEx® First, FedEx® Priority Express, FedEx® Priority,
• FedEx® Priority Freight

* Scheduling a pickup for shipments with Dry Ice is not yet available in all automation tools. Please contact Customer Service for more details.

FedEx offers Money-Back Guarantee for shipments on FedEx First and FedEx Priority Express*.

*Terms and conditions apply. Please refer to our Terms and Conditions of Carriage on fedex.com for more information. The Money-Back Guarantee can be suspended, modified or revoked at any time and without prior notice. Details on the current status of the Money-Back Guarantee are available on fedex.com.

To use the services, you have to ship with the latest versions of our shipping tools. For more information, please refer to the Shipping tools section of the FAQ.

To enjoy the services, you have to ship using the latest versions of our tools.

For non-connected customers: Our customer technology team can support you to update products codes accordingly.

• For online shipping

  If you’re shipping online, this means using the new FedEx Ship Manager™ at fedex.com. All you need to do is sign in to fedex.com with your ID and password and create a shipment. If your chosen destination and shipment type are eligible for the service, it will show up as an option for you to select.
  

  In case you land on the old version of FedEx Ship Manager™ at fedex.com, please go to the new version.

  If you have a ‘Shipment Profile’ configured, you may need to reselect your default service after launch date when the services are available or include the service within your order file.

  If you’re new to online shipping and do not have an ID and password associated with your FedEx account yet, click here to create one. Log out and log in again to make sure that your new ID and password are activated on the updated online tool. Then start shipping.

• For FedEx API shipping
  You need to add the service types as of the day the services launch to be able to see the services:
  

  FEDEX_FIRST
  FEDEX_PRIORITY_EXPRESS
  FEDEX_PRIORITY
  FEDEX_PRIORITY_FREIGHT

• For integrated shipping with an offline solution

  If you’re an offline integrated customer, this means using FedEx Ship Manager® Software as from version 23.07* and/or FedEx Ship Manager® Server version FXRS v20.07**.

  Please set up the services by entering the following product codes in your system:

• For manual shipping with an offline solution

  If you’re using an offline solution, this means using FedEx Ship Manager® Software as from version 23.07*, the services are automatically available on the day of release.

* Please note that certain surcharges might not show accurately in this version. This is expected to be resolved in a future version of the software. For details on your rates and surcharges please contact your FedEx Account Executive or FedEx Customer Service.

** Please note that your new domestic rates and surcharges do not yet show accurately in this version. Rate quotes will be blank/zero and you might get a rate quote exception warning. This does not have any impact on your shipping process. This bug is expected to be resolved in the next version 20.08. For details on your rates and surcharges please contact your FedEx Account Executive or FedEx Customer Service.

Whether you’re shipping online or offline, services display in your shipping tool upon availability, together with any other FedEx services.

No, you cannot use our domestic services with these tools.

Thus, we do not recommend that you revert to these shipping tools as they will be retired over time. This is to make way for the most up-to-date technology and provide you with enhanced features to support your shipping needs.

You can contact your dedicated Sales or Customer Technology representatives for further assistance regarding the services.

No, it’s not possible. You can access the services on the latest versions of our shipping tools as described above.

All domestic services are displayed for users as well as for administrators. However, administrators are not yet able to permit or restrict access to these domestic services for the other users as management of access rights for domestic services will be installed later on. If you have any questions, please reach out to your FedEx Sales Representative.

You can download your account-based rates* by following these simple steps:

• Login at FedEx Rate Sheets with your fedex.com User ID
• Select your FedEx 9-digit account
• Select at least one of the following services only (FedEx First, FedEx Priority Express, FedEx Priority) to request your rate sheet

Please contact Customer Service or your dedicated Sales representative if you have questions or require further assistance.

* Rates don't include duties and taxes or extras such as ancillary service fees, surcharges, or special handling fees.

We offer a range of value-added services and other options for your domestic services. These may incur additional fees or surcharges. For more details go to our Value-added services and surcharges overview on fedex.com or contact your Sales representative.

The fuel surcharge percentage for FedEx Domestic services is subject to weekly adjustment based on a rounded average of the Automotive Gas Oil prices with taxes from the EU country zone as published by The European Commission, Department of Transport & Energy

For more information, visit this page and search for the DOMESTIC FUEL SURCHARGE section.

No, there are no changes to your payment or credit terms.

We update our terms and conditions of carriage from time to time, and you can always find the latest version on fedex.com. Notification of changes will be provided as legally required. If you have a contract with us, save for your rates (see above), this will not change as a result of the introduction of our services.

Here’s how to calculate the DIM weight (also known as volumetric or cubed weight) for your FedEx domestic shipments:

Length* x Height x Width (in cm) / 5000**
! Round each measurement to the next whole number.

Example:
Actual weight: 60kgs and Dimensions: L = 80cm, H = 70cm, W = 60cm
DIM Weight = 60 x 70 x 80 / 5000*** = 67.2kgs

In this example, the dimensional weight is greater than the actual weight of the package, so DIM weight will be used for rating the shipment.

For more information about DIM weight, head over to this page or speak to your Sales representative.

* Length is defined as the longest side of the package.
** Reflects the default DIM value; this may vary by country and/or by customer.
*** Each measurement shall be rounded to the next whole number.