FedEx TNT Acquisition

FedEx Express and TNT: Connecting you to new opportunities

FedEx Express and TNT are coming together in Australia to support your shipping needs as the world grows more connected. We’re combining the world’s largest air express network with an unparalleled European and Australian road network – building on the strength of both companies to connect you to even more possibilities.

What’s happening when

Our customers in Australia will benefit from this integration. Over time, you’ll see improvements to our international and domestic service coverage, plus a broader selection of service options.

Our teams are committed to delivering the same exceptional service you expect from both brands. This means the outstanding services you receive today will stay the same. There are no immediate changes to:

  • your booking solutions
  • your customer service team
  • your rates and terms and conditions
  • how you manage your account, billing and invoicing
courier TNT

courier FedEx

What you'll notice first

Successful integrations take time. That’s why we’re working in stages – each of which will bring different parts of FedEx Express and TNT together, and deliver improvements to your service.

The first stage takes place in March 2019 when we combine FedEx Express and TNT Sales teams in Australia. This means you will benefit from easier access to the full FedEx Express and TNT service portfolio through a single Sales contact.

And, once Australia’s local operations are fully integrated, you’ll benefit from having one courier for all your shipping needs. Throughout the integration journey, exceptional service will remain our number-one priority.


What the integration means for you

airplane

Access to an unparalleled network

In time, we will bring together the unmatched FedEx Express global air network with the strong local footprint of TNT in Australia and across Europe to connect you to more markets around the world.

FedEx Express serves more than 220 countries and territories, and we’re combining this with a TNT network that connects over 45 countries in Europe, with 55,000 road trips made every week. The FedEx Express global network provides time-sensitive, express services through 375 airports worldwide.

Access

Easier access to more opportunities and services

You’ll soon get access to exciting new opportunities, but to take advantage of the broader range of services before the integration process is complete, please visit FedEx Express or TNT.

dropoff and pick-up locations

An extended network with more drop-off and pick-up points

We’re continuing to invest in our local ground operations, to give you an even better network with more drop-off and pick-up points across your country.

In time, we’ll bring together our local ground operations, to give you even more drop-off and pick-up points.

Customer Support

Outstanding customer support

TNT has a reputation for outstanding customer service. So you can benefit from a knowledgeable team that have built up their expertise in both FedEx Express and TNT services. 

During this first stage of the integration, you can rest assured you’ll get the same exceptional service you have come to expect.

global delivery

An enhanced global delivery network optimized for packages and pallets

The TNT worldwide delivery network is optimized to collect and deliver parcels and pallets. It covers over 200 countries and territories via global and regional air connections and regional road networks in Europe, the Middle East, South Africa, South America and Asia.

A Partnership for growth

A partnership for growth

By working with FedEx Express, you’re partnering with the world’s leading shipping company. We invented express distribution and, in 2018, FedEx Express was ranked among the world’s top 20 “Most Admired Companies” by Fortune magazine, for the 18th consecutive year.

Frequently Asked Questions

I want to know if my services are changing

From March 1, 2019, we are bringing together FedEx Express and TNT Sales teams in Australia. You’ll benefit from an easier access to the full FedEx Express and TNT service portfolio through a single Sales contact. You can rely on the same customer service team that you currently deal with. When we bring local ground network operations together, you will benefit from one courier looking after all of your FedEx Express and TNT shipments. We will inform you in advance of any changes. Commitment to exceptional experience remains our number-one priority.

TNT customers shipping to or from an embargoed country under U.S. export regulations were notified in February 2016 that all services to or from such countries were discontinued with effect from April 4, 2016.

For the time being, FedEx Express and TNT will continue to provide services as they do today. We intend to develop our services jointly for the future benefit of all our customers.

We will keep you updated as progress is made on integration. To find out more about the services of each company, please contact FedEx Express or TNT customer service.

As we bring local ground operations together, your cut-off and pick-up times might change. FedEx Express and TNT have worked together to plan and optimise the local ground network and maintained or improved coverage, cut-off and pick-up times without compromising the service you've come to expect from both brands. We will inform you when changes impact your area. Until then, it's business as usual.

FedEx Express and TNT have worked together to plan and optimize the local ground network and maintained or improved coverage, cut-off and pick-up times without compromising the service you've come to expect from both brands. We will inform you when changes impact your area. Until then, it's business as usual.

There are no changes to the products and services offered by FedEx Express and TNT. Each stage of the integration journey will bring new improvements to the services we offer. We're working behind the scenes now, but we'll be excited to share new opportunities with you as soon as they become available.

For the time being, FedEx Express and TNT will continue to provide services as they do today in countries that are not yet integrating locally. Our integration has a phased approach. We will keep you updated as progress is made on integration in other regions. To find if your destination country is integrating, please contact FedEx Express or TNT customer service.

I want to ship

FedEx Express and TNT integration will be phased. Until our local ground network operations are integrated, there are no changes to the way you book and send your shipments with FedEx Express and TNT. We will inform you about any changes and improvements for you and your business.

There are no immediate changes to the applications you use to book packages or pallets. For now, FedEx Express and TNT will continue to provide services as they do today.

However, if you would like to start using the services of either company, we welcome your business. Please contact the appropriate customer service to open your account.

There are no immediate changes to the applications you use to book packages or pallets. FedEx Express and TNT will continue to provide services as they do today.

For now, there are no changes to the way you schedule a pick-up. You can continue to use the same applications and tools as you always have. However, as we integrate our local ground network operations, a FedEx Express courier may pick up TNT shipments, and vice versa.

There are no immediate changes to your existing clearance operations, services or times. For the time being, clearance operations at FedEx Express and TNT will continue to run independently.

Our team members are committed to delivering the same exceptional service you expect from the FedEx Express and/or TNT brands.

Yes, it will be possible in future when we bring our local ground network together. For now, there are no changes to pick up and delivery of your TNT shipments. Please continue to contact TNT to arrange pick up of your TNT shipments. We will inform you in advance of any changes. Commitment to exceptional service remains our number-one priority.

There are no immediate changes with your courier. For the time being, pick up and delivery at FedEx Express and TNT will continue to run independently.

Our team members are committed to delivering the same exceptional service you expect from the FedEx Express and/or TNT brands.

Please continue to ask FedEx Express customer service or courier/driver for FedEx Express supplies and TNT customer service or courier/driver for TNT supplies.

Each company's packaging is customized and optimized for its own delivery network and as such should only be used with the company who supplied the packaging. You may ship using your own packaging or using the shipping company's packaging but please do not mix packaging.

If you would like to start using the services of either company, we welcome your business. Please contact the appropriate customer service team to open your account.

No. For now, there are no changes to the use of the air waybill. For FedEx Express shipments, please continue to use the FedEx Express air waybill, and for TNT shipments, please continue to use the TNT air waybill.

I want to track a shipment

There are no immediate changes to the applications you use to track packages. For now, FedEx Express and TNT will continue to provide services as they do today.

I want to know who to contact (sales, courier, customer service)

FedEx Express and TNT will continue to provide services as they do today. This means the multi-supplier relationship you enjoy today will remain the same. We will keep you informed as we make progress on the integration

The FedEx Express and TNT integration will be phased. As we integrate our local ground operations, you will benefit from one courier – FedEx Express or TNT – to pick up and deliver all of your shipments. We will inform you about any changes and improvements for you and your business.

As we integrate our Sales teams from March 1, 2019, you will benefit from one Sales representative, from either FedEx Express or TNT, working with you to provide shipping solutions that are right for you. It may or may not be your existing Sales representative. We will keep you informed as we make progress on the integration.

If you have an existing relationship with either or both companies, please reach out to your sales representative. Otherwise, please contact TNT Customer Service on 13 11 50 for TNT services and FedEx Express Customer Service on 13 26 10 for FedEx Express services. To learn how to ship with FedEx Express, please visit fedex.com/au and for TNT, tnt.com.au

There is no immediate change to the customer service number(s) you use today. FedEx Express and TNT will continue to provide services as they do today.

Please contact TNT on 13 11 50 for a question about a TNT shipment and contact FedEx Express on 13 26 10 about a FedEx Express shipment. For now, FedEx Express and TNT will continue to provide services as they do today.

I want to know more about your integration plans

Successful integrations take time. We have a dedicated team to oversee the integration process and ensure the transition is seamless for you and your business. At the forefront of our planning is maintaining the quality of service we provide to you today. We're working behind the scenes for now, but we'll be excited to share new opportunities with you as soon as they become available. Until then, it's business as usual.

There are no changes to the products and services offered by FedEx Express and TNT. Each stage of the integration journey will bring new improvements to the services we offer. We're working behind the scenes now, but we'll be excited to share new opportunities with you as soon as they become available.

I want to start using FedEx Express and/or TNT services

Account numbers can only be used for services from the individual company that issued them. FedEx Express and TNT will continue to provide services as they do today. There are no immediate changes to how you manage your account, billing or invoicing.

However, if you would like to start using services of either company, we welcome your business. Please contact the appropriate customer service to open your account.

To learn how to ship with FedEx Express or TNT, please contact the FedEx Express or TNT customer service team to open an account. Or simply visit fedex.com/au or tnt.com.au for shipping and booking options.

 

To learn how to ship with FedEx Express or TNT, please contact the FedEx Express or TNT customer service team to open an account. Or simply visit fedex.com/au or tnt.com.au for shipping and booking options.

 

I want to understand any potential impact on my account

There are no immediate changes to how you manage your account, billing or invoicing. For now, FedEx Express and TNT will continue to provide services as they do today.

There are no immediate changes to your rates or terms and conditions. FedEx Express and TNT will continue to provide services as before.

There are no immediate changes to how you manage your account, billing or invoicing. FedEx Express and TNT will continue to provide services as they do today under their respective current terms and conditions.

I have a question on my payment

You will continue to receive separate invoices for separate services from FedEx Express and TNT. For now, FedEx Express and TNT will continue to provide services as they do today.

There are no immediate changes to how you manage your account, billing or invoicing. For now, FedEx Express and TNT will continue to provide services as they do today.

You will continue to receive separate invoices for separate services from FedEx Express and TNT. For now, FedEx Express and TNT will continue to provide services as they do today.

There are no immediate changes to the applications you use to track packages. FedEx shipments can be tracked at fedex.com, and TNT consignment tracking is available at tnt.com.

Get in touch

FedEx Express and TNT sales and customer service team members are always ready to help you with information about our products and services. Please contact us if you have any questions.

FedEx Express

You can also learn more about the history of FedEx Express here.

TNT

You can also learn more about the history of TNT here.