Service, Regulatory Updates and Important Notifications

Service, Regulatory Updates and Important Notifications

Service, Regulatory Updates and Important Notifications

Latest Service Updates

Due to the 2019-nCoV coronavirus outbreak and measures imposed by governments around the world, there are currently unavoidable service impacts on both inbound and outbound FedEx and TNT shipments as outlined below. This information is provided for general guidance only. Due to the dynamic nature of the situation, the information is subject to change without notice. We are closely monitoring the situation and will continue to provide updates as they become available.

City Pick Up and Delivery
(International Express, TNT, and China Domestic Express)
Bao Tou Operating (2)
Baoding Temporary Service Suspension (1)
Beijing Operating (2)
Binzhou Temporary Service Suspension (1)
Cangzhou Operating (2)
Chagnsha Temporary Service Suspension (1)
Chagnzhou Temporary Service Suspension (1)
Changchun Operating (2)
Chengde Operating (2)
Chengdu Operating (2)
Chongqing Temporary Service Suspension (1)
Dalian Operating (2)
Dezhou Temporary Service Suspension (1)
Dongguan Operating (2)
Dongying Temporary Service Suspension (1)
Foshan Operating (2)
Fuzhou Operating (2)
Guangzhou Operating (2)
Guiyang Operating (2)
Hai Kou Operating (2)
Handan Operating (2)
Hangzhou Temporary Service Suspension (1)
Harbin Operating (2)
Hefei Temporary Service Suspension (1)
Hengshui Operating (2)
Heyuan Operating (2)
Heze Temporary Service Suspension (1)
Huadu Operating (2)
Huaian Temporary Service Suspension (1)
Huhehaote Operating (2)
Huizhou Temporary Service Suspension (1)
Huzhou Temporary Service Suspension (1)
Jiang Ying Temporary Service Suspension (1)
Jiangmen Operating (2)
Jiaxing Temporary Service Suspension (1)
Jinan Temporary Service Suspension (1)
Jining Temporary Service Suspension (1)
Kun Ming Operating (2)
Kunshan Temporary Service Suspension (1)
Lanzhou Temporary Service Suspension (1)
Liaocheng Temporary Service Suspension (1)
Linyi Temporary Service Suspension (1)
Nanchang Temporary Service Suspension (1)
Nanjing Operating (2)
Nanning Operating (2)
Nantong Operating (2)
Ningbo Temporary Service Suspension (1)
Panyu Operating (2)
Qingdao Temporary Service Suspension (1)
Qinghuangdao Operating (2)
Quanzhou Temporary Service Suspension (1)
Rizhao Temporary Service Suspension (1)
Shanghai Operating (2)
Shantou Operating (2)
Shaoxing Temporary Service Suspension (1)
Shenyang Operating (2)
Shenzhen - Baoan District Temporary Service Suspension (1)
Shenzhen – Except Baoan District Operating (2)
Shijiazhuang Operating (2)
Shunde Operating (2)
Suqian Operating (2)
Suzhou Operating (2)
Taian Temporary Service Suspension (1)
Taiyuan Temporary Service Suspension (1)
Taizhou Temporary Service Suspension (1)
Tangshang Operating (2)
Tianjing Temporary Service Suspension (1)
Urumqi Temporary Service Suspension (1)
Weifang Operating (2)
Weihai Temporary Service Suspension (1)
Wenzhou Temporary Service Suspension (1)
Wuhan Temporary Service Suspension (1)
Wuhu Temporary Service Suspension (1)
Wulumuqi Temporary Service Suspension (1)
Wuxi Temporary Service Suspension (1)
Xiamen Operating (2)
Xi'an Temporary Service Suspension (1)
Xingtai Operating (2)
Xuzhou Operating (2)
Yancheng Temporary Service Suspension (1)
Yangjiang Operating (2)
Yangzhou Temporary Service Suspension (1)
Yantai Temporary Service Suspension (1)
Yiwu Temporary Service Suspension (1)
Yuyao Temporary Service Suspension (1)
Zaozhuang Temporary Service Suspension (1)
Zengcheng Operating (2)
Zhang Jia Gang Operating (2)
Zhangjiakou Operating (2)
Zhen Jiang Temporary Service Suspension (1)
Zhenzhou Temporary Service Suspension (1)
Zhongshan Operating (2)
Zhuhai Operating (2)
Zibo Temporary Service Suspension (1)

(1) Except Select Shipments for Relief Efforts

(2) Delays may occur due to increased volume

FOR ADDITIONAL INFORMATION

To accommodate the development of new local regulations in Vietnam and Philippines, the following network changes have been implemented until further notice.

Origins Destinations Additional transit time
(Business Days)

Vietnam

Only Shipments via: 

  • Hanoi gateway

  • Ho Chi Minh City gateway

All regions, except for:

  • Europe

  • North America

  • South America

1
Philippines
  • Worldwide
1
Worldwide
  • Vietnam

  • Philippines

1

FOR ADDITIONAL INFORMATION

The transit time for select FedEx Express shipments from the U.S., Canada, and Latin America will be temporarily extended as per the table below.

Origins Destinations Affected FedEx Express Services Additional transit time
(Business Days)
  • U.S.
  • Canada
  • Latin America
  • China
  • International Priority Freight (IPF)
1
  • U.S.
  • Canada
  • Latin America
  • China
  • International Economy Freight (IEF)
3
  • Europe
  • China
  • International Priority Freight (IPF)
1

FOR ADDITIONAL INFORMATION

FedEx Delivery Manager is an interactive delivery options and notifications solution. It notifies recipients of pending deliveries via email and allows them to proactively customize final delivery.

Recipients can benefit from the possibility to receive their shipments when and where they want them delivered. Recipients in Bahrain will receive a notification by email informing them that their package has been picked up by FedEx, they can either wait for their delivery as planned, or can change their delivery information in a few simple steps via our secure website.

FedEx Delivery Manager brings convenient delivery options to 59 countries worldwide.

For more information, please visit FedEx Delivery Manager.

Note: Please note that shipment eligibility conditions will apply

Effective February 6, 2017, the fuel surcharge percentage for FedEx Express shipments is subject to weekly adjustment. The fuel surcharge is based on a weekly fuel price from two weeks prior to the week in which it is assessed.

The Bahrain Postal Regulatory Authority has imposed a new fee on outbound shipments from the country. Effective January 1, 2017, an additional fee of 10% will be applicable on all outbound shipments weighing less than or equal to 30 kilograms, irrespective of their nature (documents and non-documents). Please note that FedEx will include this fee in your invoices as ‘Courier Surcharge’ and bill it to your FedEx shipping account.

For more information, please feel free to contact your FedEx sales representative.

Due to the consistently deteriorating security situation in the country, FedEx has suspended its services in Yemen until further notice.

Due to the current social unrest in Burundi, FedEx Express is experiencing service delays to and from the country.

In compliance with the new U.S. Executive Order and with immediate effect, all inbound and outbound services to and from Syria are suspended until further notice.

Regulatory Updates

FedEx Express is making the following changes to our Dangerous Goods (DG) shipping policy. This independent initiative anticipates prospective regulatory changes in response to growing concerns about the safe handling of bulk or standalone shipments of lithium batteries.

As of January 1st, 2017 FedEx Express customers sending bulk shipments of lithium batteries (United Nations (UN) number 3090 & United Nations (UN) number 3480) can only do so by treating all such shipments as fully regulated Dangerous Goods (DG) commodities.

Although this will not apply to individual lithium batteries packed with or contained in equipment (Section II UN 3091 & UN 3481), after January 1st, 2017, the United Nations (UN) number must be added to the IATA Lithium Battery Mark. If any further changes are required, we will notify you in advance.

IATA has reported that lithium batteries are now the preferred energy source for many consumer goods ranging from mobile phones to children's toys. Such batteries are however dangerous goods that can pose a safety risk if not prepared in accordance with transport regulations. Click here to read more from IATA.

Shipment monitoring from pick-up to delivery

This initiative will help us increase the visibility of lithium battery types throughout our network and ensure the integrity of such DG shipments until their final destinations.

How does this initiative change bulk lithium battery shipments?

With effect from January 1st, 2017, FedEx Express customers shipping UN 3090 & UN 3480 shipments must carry out the following steps:

  • Add a Shipper's Declaration for Dangerous Goods which can only be completed by DG-trained personnel.
  • Add Class 9 and Cargo Aircraft Only label
  • Include the United Nations (UN) number on the International Air Transport Association (IATA) Lithium Battery Mark
  • Review all lithium battery shipment packing to ensure it meets IATA packing instructions UN 3480 - PI965 & UN 3090 - PI968
  • Approve a Dangerous Goods Handling surcharge

Where can you find more information?

  • As of October 12th, 2016 the new FedEx Express Lithium Battery Policy Change is included in IATA’s Dangerous Goods Regulations Manual available for purchase at iata.org This also carries information on lithium battery packing, marking, labelling & documentation

Next steps

We will keep you fully informed with updates and further details as soon as they are available. In the meantime, if you have any urgent questions, please contact FedEx Express Customer Service and ask for the Dangerous Goods Specialist.

Important Notifications

Unauthorized use of FedEx® Business Names, Service Marks and Logos

FedEx has been alerted to the unauthorized use of its business names, service marks and logos by persons or companies fraudulently representing themselves as FedEx or as representatives of FedEx.

Millions of fraudulent e-mails and sms messages are deployed daily. They claim to come from a wide variety of sources, and some claim to be from FedEx or representing FedEx. Fraudulent e-mail and sms messages, often referred to as "phishing" or brand "spoofing," are becoming increasingly common. These types of messages often use corporate logos, colors and legal disclaimers to make it appear as though they are real. They are sent in an attempt to trick people into sending money and providing personal information such as usernames, passwords and/or credit card details, and for the purpose of committing theft, identity theft and/or other crimes.

Recognizing Phishing Scam E-mails and sms messages

Recognizing phishing scam e-mails and sms messages is key to protecting yourself against such theft and other crimes. Indicators that an e-mail or sms message might be fraudulent include:

  • Unexpected requests for money in return for delivery of a package or other item, personal and/or financial information, such as your Social Security number, bank account number, or other identification.
  • Links to misspelled or slightly altered Web-site addresses. For example, variations on the correct Web-site address fedex.com, such as fedx.com or fed-ex.com.
  • Alarming messages and requests for immediate action, such as "Your account will be suspended within 24 hours if you don't respond" or claims that you've won the lottery or a prize.
  • Spelling and grammatical errors and excessive use of exclamation points (!).

FedEx does not request, via unsolicited mail, e-mail or sms messages, payment or personal information in return for goods in transit or in FedEx custody. If you have received a fraudulent e-mail or sms message that claims to be from FedEx, you can report it by forwarding it to abuse@fedex.com.

If you have any questions or concerns about services provided by FedEx, please review our services at FedEx Services or contact FedEx Customer Service.

The Internet is an important channel connecting FedEx to its customers. While there is no foolproof method to prevent the unauthorized use of the FedEx name, we continuously watch for such activity in order to help safeguard our customers' interests.

Thank you for helping us identify and take action against e-mail & sms fraud.


NOTE: FedEx is not responsible for any charges or costs incurred as a result of fraudulent activity that abuses the FedEx name, service marks and logos.

FedEx does not require money transfers through third-party escrow services or online payment services prior to shipment delivery.

The use of the FedEx logo and name on these websites is unauthorized and our legal department will address this matter with the relevant authorities.

FedEx is committed to protecting the security and integrity of our network.

While there is no foolproof method to prevent the respected FedEx name from being used in spam emails or potential scams, we are constantly monitoring for such activity and work cooperatively with law enforcement agencies around the world.

We urge customers to be suspicious of any request not coming directly from a FedEx employee or domain name, especially if it contains an attachment which the customer is asked to open.

Customers should not hesitate to contact us if they have questions regarding the legitimacy of an email soliciting payment in advance or requests to provide additional or personal information.