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Frequently Asked Questions from exporters in Brazil 

Frequently Asked Questions from exporters in Brazil 

What are the legal rules in force on exports?

The current Normative Instruction is 1737 from October 15, 2017. You can access it through the link: http://www.siscomex.gov.br/informacoes/perguntas-frequentes/exportacao/

The rules can be changed without notice.

The normative instructions are generally open for public consultation before publication and there may be emergency measures that are changed and are effective immediately, without prior consultation.

Attention: Fines can occur for the exporter in cases of difference in weight and statistical quantity, according to Normative Instruction 1082.

DUE (Single Export Dispatch) or DRE (Express Shipping Declaration)

After the publication of the Normative Instruction from 10/17/2017 (IN 1737), the exchange rate can be closed with either the DRE or DU-E number.

The DRE is an Express Shipping Declaration for simplified exports, usually samples and exports from individuals, with a declared value up to $ 1,000. This document is the responsibility of the airline, so it cannot be distributed externally. The value of exports will always be informed in US Dollars, NEVER another currency, according to the Regulatory Instruction in force (IN 1737).

The DU-E is a Single Export Declaration issued individually for each export process, being a detailed process and registered in the SISCOMEX system, through the Unified Federal Revenue Portal. It can be issued for any declared amount (Portaria Coana 069/2019).

Temporary Export or Drawback cases can only be registered through a DU-E.

FedEx offers an export receipt letter for releases through DRE and the exporter has access to the DU-E number for releases through a formal process.

DUE Individual

For formal exports, there is a requirement to issue an invoice, which only a Trade company can offer to individual customers.

FedEx only carries out corporate shipments with DU-E.

Issuance of DUE by FedEx or forwarder

FedEx has an OAS certified carrier and depository, so in addition to transporting, it can store and release any export shipments at its own warehouse at Viracopos airport, Campinas-SP.

For the complete collection, transfer, release and shipment process to take place, FedEx must be responsible for issuing the DU-E, for receiving the cargo and setting parameters. That is, when the DU-E is issued by the exporter itself or by another contracted broker, the reception and parameterization process is under the responsibility of Viracopos Airport (ABV).

For exports where FedEx is responsible for issuing the DU-E, there is the possibility of charging an additional fee for handling the volumes. (In case of dissatisfaction, consult the seller.)

For exports where the dispatcher or the exporter itself issued the DU-E, there is an additional handling charge from ABV, which is transferred to the exporter. Flat fee of $ 21.50 per process.

DUE by the customer's dispatcher

The DU-E number must be informed in ALL export documents.

In AWB, it can come in the REF or Description field.

In Invoice, Packing List and Nota Fiscal, you can come in the Additional Information field.


Yes. The Invoice Exemption Letter is only for individuals. Legal entities will only be exempt if the CNPJ registered with SEFAZ is exempt from issuing invoices for products.


1st - on behalf of an individual:

Every patient can send his biological material by express shipment for clinical laboratory diagnosis for export exempt from the GRU (Union Collection Guide).

Standard documents are required for an export, including:

  • AWB in the patient's name and address;
  • Commercial Invoice on behalf and address of the patient and signature of the patient;
  • Term of Responsibility in the name and address of the patient with signature and stamp of the Responsible Technician;
  • Standard letter from ANVISA in the name and address of the patient with signature and stamp of the Technical Responsible.

As of April/2020, the processes are made through an online system called Solicita and take a few days for approval by the Remote Inspector, counting from the day of the protocol.

2nd - in the case of minor biological material:

Submit the following completed documents:

  • AWB in the name and address of the person responsible;
  • Comercial Invoice in the name and address of the responsible and signature of the responsible;
  • Term of responsibility in the name and address of the patient (minor) with signature and stamp of the technician responsible;
  • ANVISA standard letter in the name and address of the patient (minor) with signature and stamp of the technician responsible;
  • Document that proves the minor's relationship, eg. Birth certificate.



Yes. In this case, it is not necessary to have a customs broker, just fill in the details of the Drawback operations.


Yes. The selection for physical inspection of shipments takes place according to filters that the Federal Revenue Service uses, in accordance with the current Normative Instruction (IN 1737).


Yes. In both cases the simplest and safest way is through temporary export, with formal registration through a DU-E.

For that, it will be necessary to hire a customs broker, a service temporarily suspended by FedEx in the export modality.

After completing the release of the shipment, the dispatcher hired by the exporter must deliver the documentation at the FedEx counter in VCP to issue the documentation and labels and complete the shipment at ABV.

Keywords must be included in the description when the material is returned to Brazil: RETURN MATERIAL, MATERIAL FOR REPAIR, TEMPORARY EXPORT CONCLUSION.

In return, it must come as an import by FedEx, with the option BSO (Broker Selection Option), as it needs to be released as a formal import, NEVER courier.

This is the only way for the temporary export to be completed.


Yes. The customer's dispatcher must complete the export and clearance process with MAPA and then deliver the physical documentation to the FedEx counter at Viracopos Airport. Remembering that the priority service has priority boarding and the Freight service (IPF and IEF) require advance reservation.


Yes, as long as the exporter follows the instructions below:

1. Documents for release at the destination must follow in the master box;

2. Documents for release at destination must be delivered to the courier;

3. Documents for release at source (IRS) must follow the email: ipex@fedex.com - BEFORE the date of collection.

Suggestion of extra documents inside the master box.


Yes. Here is the process:

1. Send a request to issue an AWB IATA to: ipex@fedex.com

2. Message must contain the AWB number and the following documents are attached:

3. Wait up to 48 hours to receive a withdrawal response at the counter.

4. Remove the AWB IATA + labels from the volumes.

5. Deliver to the dispatcher to identify the volumes and take them to the ABV export warehouse (Viracopos).


The AWB is a legal document for registering all shipments, so it must reflect the true information of the collection.

This case can only happen if all documents have the same sender information.

This happens with companies that have branches in other locations / cities / states and a single location for issuing export documentation.


7949 = Other Exits (exports without exchange coverage)

7101 = Sale of own manufacture

7102 = Third Party Manufacturing

7501 = Referenced Invoice

7127 = Drawback


All exports are registered in the systems of the Federal Revenue through the CNPJ number (for legal entities) or the CPF / Passport number (for individuals).


All exports must have the sender's truthful information, regardless of who will pay for shipping and / or taxes.

In this way, the FASC must keep the sender / shipper information and use the freight paying account number in the appropriate field in the AWB (Third Party).


Usually this is a process we call Triangular Export, very common in other countries, however, little used in Brazil.

Therefore, we ask that you follow the instructions in the Triangular Export procedure to avoid failures in the clearance process in the destination country.

1. Documents for release at the destination must follow in the master box.

2. Documents for release at destination must be delivered to the courier.

3. Documents for release at source (IRS) must follow the email of the export department before the date of collection.

Each export process requires a set of documentation per shipment, regardless of the number of puppies. We suggest that all physical documentation be attached to the Master volume, that is, to No. 1.

Yes, all exports need 3 basic documents: AWB + Invoice + Nota Fiscal or Invoice Exemption Letter for individuals.

Invoice must contain the details of the export content, including the NCM code (Common Nomenclature of Mercosur) and INCOTERM.


ALL CASES. According to the rules of Foreign Trade, INCOTERM information must be included in all export documentation, to certify that the transactions take place correctly. This information is MANDATORY in formal export, that is, with the issuance of DU-E.

LPCO (Licenses, Permissions, Certificates and Others)

Yes. FedEx issues if the customer/exporter itself sends us the details about the consent that can be:

  • MAP

For the consents below, the exporter himself must provide the required licenses, with or without the dispatcher:

  • Federal police
  • Ministry of Arms and Defense
  • Ministry of Science among others

Through the Administrative Consultation in the Administrative Treatment option.


Through the SISCOMEX Single Portal. Each LPCO will have a specific characteristic.



Generally, exports are made in the currency traded in each transaction, which can be any currency, provided that all documents reflect the same information. What we call mirrored documentation. Divergence in the values ​​indicated in the documents can cause delay in customs clearance.


Yes. A single shipment can have multiple invoices. For formal exports, the only requirement is a limit of 999 items per DU-E process.

Each invoice can only be used for one export process, that is, only once.

Guidance for issuing the invoice for export:

Remind the exporter that the accounting department must be responsible for knowing and filling in this data, including the codes used for export.



Total Net weight is the weight of the products in the package. It must be less than the gross weight.

The Total Gross Weight is the weight of the products plus the packaging. It must be greater than the Net weight.


Exports with a value above 1,000 dollars need to be formally registered, through a document called DU-E (Single Export Order), with the requirement to issue an invoice and other related documents.

Individuals are exempt from issuing invoices and to perform this type of export, it will be necessary to hire specialized companies to issue all documentation required by Organs consenting agencies, including the Federal Revenue Service.

The sending of samples or sale is prohibited to companies that produce some type of material. Therefore, the description of the submissions must be faithful to the content of the material being sent. Gifts and documents are exempt from Invoice, as long as stated in detail in AWB and Invoice.


This information is the responsibility of accounting.

For reference only: if the statistical unit appears in KG, the statistical quantity must be the net weight of the item.

This filling is done automatically, based on the settings of the software used by the exporter, according to the registration of the NCM (Common Nomenclature Of Mercosur) in SEFAZ. Doubts should be addressed internally.


The exchange rate variation is very fluctuating, however, when starting a formal export process (DU-E), Portal Único's system brings value every day. Whenever there are differences, our agents will contact you requesting the exchange of some document for adaptation.

The fee must be the one published on the BACEN website the day before the invoice was issued.

If this rate is different, the conversion value must be informed in the Additional Information field of the Nota Fiscal and in all export documentation.

Yes, this information is crucial to avoid divergences in the issuance of DU-E.


Both units must be Viracopos:

Dispatch Unit: 0817700

Dispatch Area: 8921101


The Accounting department can check the NCM table (Mercosul Common Nomenclature) available for consultation on several websites. Some suggestions are:




Yes, it can be left blank, since this value is not included in the negotiation of the exchange closing. If this value is part of the negotiation, it must be mentioned in all export documentation.


No. Invoice needs to be the mirror of the invoice.

If the incoterm trading method does not include the freight charge at the closing of the exchange, this information must not appear in any document.

  • In Incoterms: FCA, FAS and EX-Works are not allowed to show freight charges in any documents.
  • In Incoterm: CPT, the freight charge may be included in the total amount or highlighted in all documents.
  • In the other Incoterms: it is mandatory to inform each negotiated value highlighted.


Yes. See the template of Invoice exemption letter for individuals and the template for legal entities. Contact FedEx Customer Service to see in which cases this letter can be used.