What’s new in Cyprus

Discover our new and improved FedEx tools and services to get your business next

Connecting Cyprus to greater possibilities across the globe

Effective September 1^st FedEx Express Cyprus is becoming a direct served country. Discover all the key benefits for you and get to know all our new and improved online tools and services. Below you can find all information to take your business to what’s next.

Get started with quick and easy tools to set up your account and create your shipment

Open Account

Ship Online

Mobile Tracking

Take advantage of our services and solutions designed to meet all of your shipping requirements

From creating a shipment to printing the labels – this new, online tool speeds up the entire process

Get transit times, ship on-the-go, and track easily from wherever suits you best with FedEx^® Mobile App

Join FedEx

Start shipping

Mobile tracking

Open Account

Take advantage of our services and solutions designed to meet all of your shipping requirements

Join FedEx

Ship Online

From creating a shipment to printing the labels – this new, online tool speeds up the entire process

Start shipping

Mobile Tracking

Get transit times, ship on-the-go, and track easily from wherever suits you best with FedEx^® Mobile App

Mobile tracking

Invoices & Payment

Get Rates

Create reports online

Email Preferences

Receive & Manage Invoices
Review & Pay
Setup and/or change automatic payments
Dispute invoices online

compare rates and delivery dates/ times for different FedEx Services
view your account specific rates
view our standard list rates

Customized reports to track data and trends
Schedule reports daily, Weekly or Monthly
Download reports or have email notifications
Access shipping data up to two years

Edit your email address
Update your subscription preferences

View FedEx billing online

Get shipping rates

Rates & surcharges

view FedEx Reporting Online

Email preference

Invoices & Payment

Receive & Manage Invoices
Review & Pay
Setup and/or change automatic payments
Dispute invoices online

View FedEx billing online

Get Rates

compare rates and delivery dates/ times for different FedEx Services
view your account specific rates
view our standard list rates

Get shipping rates

Rates & surcharges

Create reports online

Customized reports to track data and trends
Schedule reports daily, Weekly or Monthly
Download reports or have email notifications
Access shipping data up to two years

view FedEx Reporting Online

Email Preferences

Edit your email address
Update your subscription preferences

Email preference

Customs Clearance

Customs Tools

Discover how FedEx can support your goods shipped internationally to enter its destination smoothly with our dedicated customs clearance center.

Online resources to help you complete and submit key documents, calculate duties and taxes, and find out additional customs information relevant to your shipment.

Get clearance support

Explore customs tools

Customs Clearance

Discover how FedEx can support your goods shipped internationally to enter its destination smoothly with our dedicated customs clearance center.

Get clearance support

Customs Tools

Online resources to help you complete and submit key documents, calculate duties and taxes, and find out additional customs information relevant to your shipment.

Explore customs tools

New Customer Center

Frequently asked questions

Let's Talk!

Get the information you need and learn more about how to ship with FedEx. Whether you are a first time or frequent shipper, we are here for you.

All the information you need to help you ship with FedEx.

Looking for more information? Need for further support?

We are here for you!

Learn to ship with Fedex

Find more answers

New Customer Center

Get the information you need and learn more about how to ship with FedEx. Whether you are a first time or frequent shipper, we are here for you.

Learn to ship with Fedex

Frequently asked questions

All the information you need to help you ship with FedEx.

Find more answers

Let's Talk!

Looking for more information? Need for further support?

We are here for you!

Frequently Asked Questions

We have received your information about changes in your corporate systems. To which departments of our company should this information be sent to?

Please share the information with your management – including the management of your headquarters, if applicable – as well as with your finance, shipping and purchasing departments. We appreciate your cooperation during this update.

What does that mean for me as a customer?

For FedEx Express shipments there will be changes in the invoicing, and pricing. For TNT shipments there will be no changes. We kindly ask you to update your systems accordingly.

What are the new bank account details?

It is important that you update the bank details in your payment systems as of September 1, 2025 for your FedEx and TNT shipments/invoices.

For FedEx Customers/Invoices ONLY

Account holder: FEDEX EXPRESS (CYPRUS) LTD
IBAN code: CY18002001950000357034417933
BIC/ Swift code: BCYPCY2N

Please remember to send a remittance advice to remit@fedex.com with any EFT (Electronic Funds Transfer) payment made.

For TNT shipments the payment details will change as below:

For TNT Customers/Invoices ONLY

Account holder: FEDEX EXPRESS (CYPRUS) LTD
IBAN code: CY29002001950000357015368875
BIC/ Swift code: BCYPCY2N

Please remember to send a remittance advice to cy.payment@tnt.com with any EFT (Electronic Funds Transfer) payment made.

When are the changes in place?

As of September 1, 2025.

Will contact persons change?

Your contacts remain unchanged for Sales and Customer Care.

For FedEx Finance please forward invoice queries to CYinvoicequery@fedex.com and remittance advices to remit@fedex.com.

Will shipping or tracking tools change?

Shipping and tracking tools remain unchanged for the time being. Please visit fedex.com for your FedEx shipments and tnt.com for your TNT shipments.

Will invoicing change?

FedEx customers will receive a new invoice in terms of layout and format.

Changes need to be made at your end in terms of our new bank details for FedEx Express shipments.

When should we expect one common invoice for both TNT and FedEx services?

As approach completion of our transformation, the end state will be to have one common invoice for all our services. We will inform and update you about future steps as soon as they occur.

What should I do if I receive an information that invoices are not paid although I paid according to the payment terms?

Please check that the payment was made to the correct bank account and that a remittance advice was sent.

If the payment was made to the wrong FedEx bank account, please email CYinvoicequery@fedex.com with payment information and the remittance advice. If the payment was made to the correct FedEx bank account, please forward the remittance advise to remit@fedex.com.

If the payment was made to the wrong TNT bank account, please email to cy.payment@tnt.com & cy.allocationquery@tnt.com with payment information and the remittance advice. If the payment was made to the correct TNT bank account, please forward the remittance advice to cy.payment@tnt.com.

When will you offer a single portfolio, single shipping and tracking tools, single invoicing, etc.?

We are continuously working on combining the strengths and scale of FedEx Express and TNT. Today, we are already delivering a stronger service than ever before with multiple benefits for your business and for your customers. We will inform and update you about future improvements as soon as they occur.

Invoicing

Regarding disputes related to FedEx shipping, who should I contact?

You can use the email address CYinvoicequery@fedex.com for your dispute requests; or visit fedex.com.

If I have differences in my invoices for FedEx shipments or/ and any questions related to invoicing, who I need to contact?

You can use the email address CYinvoicequery@fedex.com for your dispute requests; or visit fedex.com.

Can I receive my invoices for FedEx shipments via email?

After receiving two invoices you can register for our FedEx Billing Online service, which will be our online tool that offers you this flexibility.

I am a TNT customer, what is changing in the dispute resolution process?

Nothing will change about this process.

I am using both TNT and FedEx services and I mistakenly paid the FedEx invoice to the TNT Bank account. What do I have to do?

Please email to cy.payment@tnt.com & cy.allocationquery@tnt.com with a remittance advice stating that the FedEx invoice has been paid at the wrong bank account.

I need a copy of my invoice, who can I contact for this request?

You can use the below email address CYinvoicequery@fedex.com for any questions related to invoicing

Rates

Why are you changing my FedEx rates?

This is a step as we move forward in our transformation journey. We are harmonizing our systems and processes with FedEx and this has an impact on the rates. The re-rating has been done based on your shipping profile of your current business and you can always contact your sales representative to guide you through your new FedEx tariffs.

How will I receive my new FedEx rates?

You should have received your new FedEx rates by email or you can contact your sales representative.

Will the TNT and FedEx tariffs currently applied be changed?

There is no change in your TNT tariffs. There will be changes in your FedEx pricelists, as we have changed the template format and we have proceeded with a re-rating based on your shipping profile of your current business. You can contact your sales representative or customer service for more information.

How can I check the cost of a FedEx shipment?

Through fedex.com and FedEx Ship Manager.

I didn’t receive my rate card; how can I access it?

Please contact your sales representative.

Shipping Services

Is there any change in the transit times for FedEx shipments?

No, transit times are not changing. In case of any changes or improvements, we will inform you accordingly.

I am a FedEx Express/TNT customer, will my cut-off and pick-up times be affected?

Pick-up and delivery times will not change for either FedEx or TNT shipments.

Is there any change in the weight and dimension limits for FedEx shipments?

No, nothing is changing at this point. In case of any changes or improvements, we will inform you accordingly.

Is FedEx maintaining the same service level policy?

Yes.

Will there be a single online automated shipping tool for FedEx Express and TNT shipments (like myTNT)?

We will continue to offer the same automated shipping tools that you already know FedEx Shipping Manager and MyTNT.

Will I be able to continue using myTNT?

Yes.

I am using both TNT and FedEx services: Can I pay with my credit/cash card both TNT & FedEx shipments?

For TNT shipments, no change will occur in the current payment methods.

For your FedEx shipments, you will continue to pay as you currently do until FedEx Billing Online and fedex.com/payment page are activated.

I am a FedEx customer and I have a delayed/broken/lost shipment what do I have to do?

Please contact Fedex Customer Support here: https://www.fedex.com/en-cy/customer-support/contact.html.

More FAQs

I am a TNT customer, will there be any immediate impact on my TNT services?

No. You will continue to have access to the same services and support teams you trust. Our team members are fully committed to delivering the same exceptional service you expect from the TNT brand. TNT will continue to provide services as they do today.

Can I use TNT packaging for a FedEx shipment? (and the other way around)

Each company's packaging is customised and optimised for its own delivery network and as such should only be used with the company who supplied the packaging. You may ship using your own packaging or using the shipping company's packaging but please do not mix packaging.

Can I use my FedEx Account number for TNT shipments? (and the other way around)

No. You can use your FedEx account for your FedEx shipments, and your TNT account for your TNT shipments. Please contact customer service to learn how to open an account.

Can I use my TNT consignment (AWB) for the FedEx shipments (and the other way around)?

No. For now, there are no changes to the use of the air waybill – consignment number. For FedEx Express shipments please continue to use the FedEx Express air waybill – consignment number, and for TNT shipments, please continue to use the TNT air waybill - consignment number.

Is there any change to my Sales representative?

No.

Is there a change in my TNT account? Is it “cancelled” or needs to be transformed into a FedEx account?

No, you will still have your TNT account for your TNT shipments and your FedEx account for your FedEx shipments.

When will Money Back Guarantee (MBG) be live?

As of September 1, 2025.

Will I be MBG eligible by default on Day 1?

Yes. Please visit our Conditions of Carriage section for more details: https://www.fedex.com/en-cy/conditions-of-carriage.html