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Frequently asked questions

All the information you need to help you ship. 


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Invoices and payments
  • Fees and charges
  • Invoices
  • Paying for a shipment

Invoices and payments

Fees and charges

  • How much does a shipment cost?
  • What is a disbursement fee?
  • What is the dangerous goods surcharge?
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Invoices

  • I believe the shipper paid for all charges relating to this shipment, so why have I been charged?
  • I prepaid duty and tax charges before delivery, so why have you charged me?
  • I received a reminder for an invoice I have paid, what do I do?
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Paying for a shipment

  • How can I pay a FedEx Express invoice?
  • How much does a shipment cost?
  • Who pays duties and taxes?
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