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Frequently asked questions 

All the information you need to help you ship. 


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Back
Receiving
  • Tracking
  • Delivery management

Receiving

Delivery management

  • Can I change the delivery address of my package?
  • Can I refuse to accept an international package?
  • How can I reschedule a delivery?
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Tracking

  • Can I get a proof of delivery?
  • How can I track my parcel without a tracking number?
  • What does my tracking status mean?
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