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Introducing our new and improved services

Introducing our new and improved services

Frequently asked questions

Everything you need to know about shipping with our exciting new services.

General service enquiries

FedEx International Priority® Express is a new guaranteed time delivery, door-to-door, customs-cleared service that will see your urgent international parcel shipments delivered by mid-day next-day in selected destinations.*

You can still use our FedEx International Priority® service for next-day deliveries by the end of the business day worldwide.

*Service availability and exact delivery time depends on origin and destination post codes. Terms and conditions apply.

The key difference is the greater choice you’ll have over your deliveries. When the new service is introduced, you’ll be able to choose between an express delivery by mid-day through FedEx International Priority® Express, or by the end of the business day with FedEx International Priority®.*

Our other express parcel services offer you early morning deliveries by 8am or 8.30am to selected post codes in the U.S., and by 9am, 9.30am or 10am to major worldwide destinations.

*Service availability and exact delivery time depends on origin and destination post codes. Terms and conditions apply.

FedEx International Priority® Express will be available from 17 European markets into 23 destination countries.*

From: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Italy, Luxembourg, the Netherlands, Norway, Poland, Spain, Sweden, Switzerland, the United Kingdom.

To:

Europe

Other destinations worldwide

Austria

Belgium

Czech Republic

Denmark

Finland

France

Germany

Greece

Hungary

 

 

Italy

Luxembourg

The Netherlands

Poland

Portugal

Spain

Sweden

Switzerland

The United Kingdom

Canada

Hong Kong SAR, China

Japan

Singapore

The United States

 

 

*Domestic shipping is not offered with FedEx International Priority® Express. Service availability and exact delivery time depends on origin and destination post codes. Terms and conditions apply.

This new service will give you more choice over delivery times so you can adapt to your business partners’ and customers’ schedules. Together with FedEx International Priority®, you’ll be able to choose from delivery either by mid-day or by the end of the business day in certain destinations.

Our expanding range of express services means you’ll have new opportunities to grow your business in the U.S.

You will now get the choice between a next-day delivery by 4.30pm to the majority of U.S. key business centres with FedEx International Priority®, or a delivery in two days by 10.30am with FedEx International Priority® Express.* And that’s not all, for shipments to the U.S. both services are available at equal price. We’ll also pick up all your shipments – to the U.S. and elsewhere – together in one go, under our late collection booking, providing you with a smooth supply chain process.

Combined with our decades of clearance expertise, our strong brand recognition and the exemption of import duties on certain products, it means you can compete with U.S. domestic sellers more easily than ever before.

 *Service availability and exact delivery time depends on origin and destination post codes. Terms and conditions apply.

Yes.

You’ll be able to ship Dangerous Goods and Dry Ice through FedEx International Priority® Express, but depending on which shipping tool you are using, different rules apply:

  • If you’re using the upgraded version of our online shipping tool, you will not be able to ship Dangerous Goods and Dry Ice initially, but you will be able to in the future.
  • If you’re using the latest versions of FedEx Ship Manager® Software (version 13.62 and above), FedEx Web Services (version 2020) and/or FedEx Ship Manager® Server (version 20), you’ll be able to ship Dangerous Goods and Dry Ice with FedEx International Priority® Express.

The Money-Back Guarantee will be available with both FedEx International Priority® Express and FedEx International Priority® shipments.*

*Terms and conditions apply. Please refer to our Terms and Conditions of Carriage on fedex.com for more information.

You will be able to ship with our new services as soon as they become available in your shipping tool on the date communicated to you over email or letter.

To use the new services, you will have to ship with the latest versions of our shipping tools. For more information, please refer to the Shipping tools section of the FAQ.

Shipping tools

To enjoy the new services, you will have to ship using the latest versions of our tools.

  • If you’re shipping online, this means using the upgraded version of FedEx Ship Manager™ at fedex.com.
  • If you’re shipping offline, this means using FedEx Ship Manager® Software version 13.62 and above.

    Whether you’re shipping online or offline, new services will display in your shipping tool upon availability, together with any other FedEx services.
  • If you’re an integrated customer, this means using version 13.62 and above of FedEx Ship Manager® Software, FedEx Web Services version 2020 and FedEx Ship Manager® Server version 20.

The usual access to shipping with FedEx Ship Manager™ at fedex.com will get you to the new version. 

In case you still see the old version based on your settings or shipping profile, all you need to do is clear your cookies in your ‘Browser preferences’. How to do this will depend on your specific browser – you may need to search online for exact instructions on how to do this.

After clearing your cookies, the next time you log in to fedex.com, you’ll see a pop-up message allowing you to start using the upgraded online shipping tool. You’ll then be able to start shipping with the new services.

Yes. Simply go to the ‘Shipping history’ page to see details of all the shipments you’ve sent during the past 90 days. You can also search and track shipments, reprint labels or view full shipment details.

Yes, but bear in mind you won’t be able to access the new services on these online tools.

Also, we do not recommend that you revert to these shipping tools as they will be retired over time. This is to make way for the most up-to-date technology and provide you with enhanced features to support your shipping needs.

You can contact your dedicated Sales or Customer Technology representatives for further assistance regarding the new services.

Unfortunately not. You can only access the new services on the latest version of our online shipping tool and on versions 2020 and above for our other automated solutions. 

Rates and billing

To accommodate the launch of our new services, we have restructured your rates. You will be provided with new and revised rates.

Refer to the email or letter you have received from us to find out when your new rates will come into effect.

Please contact Customer Service or your dedicated Sales representative if you have questions or require further assistance.

You can download your new account-based rates* via the FedEx Rate Sheet Tool.

Simply follow these steps:

  1. Click Get account-based rates on this page.
  2. Fill in the information required, and select your FedEx account number and the services you would like to see rates for.
  3. In the ‘Effective date’ field, make sure to enter the date that was communicated to you by email or letter and click Request Rate Sheet.

*The standard list rates on which your discounts are calculated are available here. Discounts not applicable to FedEx Europe First®, nor domestic services. Rates don't include additional extras such as ancillary service fees, surcharges, or special handling fees.

No, there will be no change to your payment or credit terms.

We update our terms and conditions of carriage from time to time, and you can always find the latest version on fedex.com. Notification of changes will be provided as required. If you have a contract with us, save for your rates (see above), this will not change as a result of the introduction of our new services.