Frequently asked questions
Your FedEx shipping account has already been created. However, some of your account details can’t be transferred automatically from myTNT to FedEx, so you’ll need to complete the final steps yourself.
To do this, find your FedEx shipping account number in myTNT, create a user ID on FedEx.com and connect it to the FedEx shipping account we’ve created for you.
You’re not creating a new FedEx shipping account — you’re simply getting access to the one we've already created for you.
Log in to myTNT. On the pop-up information page, you’ll find your pre-assigned FedEx shipping account number in the "FedEx" column.
Make a note of the FedEx shipping account number because you’ll need it when creating your FedEx user ID and connecting the FedEx shipping account we’ve created for you.
If you don’t have access to myTNT, contact your myTNT administrator for help finding your FedEx shipping account number.
If you don’t have access to myTNT, contact your myTNT administrator for help finding your FedEx shipping account number.
If you know your FedEx shipping account number but are still unable to connect your account, contact your sales representative directly or contact us.
If you manage invoices, you can use FedEx® Billing Online to track, manage and download your FedEx invoices.
Activate FedEx® Billing Online to choose your preferred payment methods and access your invoice data for up to 365 days after an invoice has been paid.
The bank details for FedEx and TNT services are different. Please make sure to inform the person in your company responsible for setting up suppliers.
Also, don’t forget to let your shipping partners know you ship with FedEx now and no longer with TNT.
If you have a myTNT address book:
Export your myTNT address book
- Log in to your myTNT account
- Click "Address book" on the left side of the screen
- Click "Download address book" at the top-right of the screen
- Choose to download your address book in "FedEx format (.csv)"
Import your myTNT address book into FedEx
- Log in to your FedEx account
- Click on the "Import/Export" tab at the top of the screen
- Choose to import to your central or personal address book in the "Choose action" section
- Follow the prompts and choose the file you downloaded from myTNT
- Confirm that the file type selected is "FedEx.com address book (.csv)" before importing and click "Import"
If you have an address book that's not from myTNT:
- Log in to your FedEx account
- Click on the "Import/Export" tab at the top of the screen
- Choose to import to your central or personal address book in the "Choose action" section
- Follow the prompts and choose the file you want to import
- Select your address book file type from the list
- If the file type isn't on the list, check the "Map my file fields to the FedEx import template" box
- Click "Import"
- Map the fields on the left to the relevant FedEx field on the right
- Click "Use this mapping"
While FedEx services have different names, we offer you similar services to those you are used to with TNT.
How FedEx and TNT services compare
| TNT SERVICES | FEDEX SERVICES |
|---|---|
| 9:00 Express 10:00 Express |
FedEx International First®* Delivery by 8:00 am or 8:30 am to selected zip codes in the U.S. and by 10:00 am to major worldwide destinations. |
| 12:00 Express | FedEx International Priority® Express Delivery by midday in 1-3 business days to selected destinations in Asia, Canada, Europe and the U.S. |
| Express | FedEx International Priority® Delivery by end of day in 1-3 business days to selected worldwide destinations. |
| Economy Express |
FedEx International Economy® FedEx Regional Economy® |
Please note: Packages over 68 kg will automatically be classified as FedEx International Priority® Freight, FedEx International Economy® Freight or FedEx Regional Economy® Freight.
FedEx terms of use and conditions of carriage apply.
Service availability and transit times depend on selected origin and destination postal codes. Please refer to shipping services for more information.
*Service can only be booked online.
| TNT SERVICES | FEDEX SERVICES |
|---|---|
| Express | FedEx International Priority® Freight Delivery in 1-3 business days. |
| Economy | FedEx International Economy® Freight Delivery in 3-6 business days. FedEx® Regional Economy Freight Delivery in Europe in 2-5 business days. |
Please note: Packages over 68 kg will automatically be classified as FedEx International Priority® Freight, FedEx International Economy® Freight or FedEx® Regional Economy Freight.
FedEx terms of use and conditions of carriage apply.
Service availability and transit times depend on selected origin and destination postal codes. Please refer to shipping services for more information.
| TNT SERVICES | FEDEX SERVICES |
|---|---|
| 9:00 Express 10:00 Express |
FedEx® First Domestic delivery by 9:00, 9:30 or 10:00 am the next business day. |
| 12:00 Express | FedEx® Priority Express Domestic delivery by 12:00 or midday the next business day. |
| Express | FedEx® Priority Domestic delivery by the end of the next business day. |
Please note: Packages over 68 kg will automatically be classified as FedEx® Priority Express Freight or FedEx® Priority Freight.
FedEx terms of use and conditions of carriage apply.
Service availability and transit times depend on selected origin and destination postal codes. Please refer to shipping services for more information.
| TNT SERVICES | FEDEX SERVICES |
|---|---|
| 12:00 Express | FedEx® Priority Express Freight Domestic delivery by 12:00 or midday the next business day. |
| Express |
FedEx® Priority Freight |
Please note: Packages over 68 kg will automatically be classified as FedEx® Priority Express Freight or FedEx® Priority Freight.
FedEx terms of use and conditions of carriage apply.
Service availability and transit times depend on selected origin and destination postal codes. Please refer to shipping services for more information.
Once you have access to your FedEx shipping account, you can view your personalized rates whenever you need them.
There are three easy ways to view your rates:
- Get a quote: See your personalized rate before you ship
- Book a shipment: View your rate while creating a shipment
- View rate sheets: See your personalized rates in one place
The perks of FedEx
Faster global connections
From Boston to Budapest, Stockholm to Shanghai, FedEx offers more choice and faster connections to over 220 countries and territories worldwide.*
Quick and easy shipping
Got an urgent delivery? In selected countries*, we can deliver as soon as the next day with our widely connected network.
More delivery options
Whether it’s around the block or across the world, your shipment can reach most destinations* by the end of the next business day with our wide range of delivery services.
Smart shipping tool
Whether you need to create a shipment or print a label, the new FedEx Ship Manager™ is fast, seamless and built to make shipping as simple as possible.
* Service availability and transit times depend on selected origin and destination postal codes. Please refer to the shipping services for more information.
Tools and resources
Zones and surcharges
To find out more about the zones allocated to each country as well as our rates and surcharges, see our detailed guides.
Get things right from the get-go
From understanding customs to preparing your international shipment, learn the basics of shipping with our videos and guides.
Ship from your phone
At the click of a button you can check out your rates, book shipments, track packages and more with the FedEx® Mobile App.
TNT to FedEx: key differences
Review the key changes from TNT to FedEx before your move begins.
