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Safety Above All during COVID-19

Safety Above All during COVID-19

We recognize the trust you place in us when we deliver to your doorstep, shipping dock or place of business. That’s why we want to share an update on the actions we are taking to keep you – and our team members – safe amidst the COVID-19 outbreak.

“Safety Above All” is something we take incredibly seriously at FedEx. We are listening to recommendations from the European Centre for Disease Prevention and Control (ECDC) and the World Health Organization (WHO) as we strive to help protect our customers and our team members.

Raj Submaranium
Raj Submaranium
raj subramaniam signature

Raj Subramaniam
President and COO
FedEx Corporation

We recognize the trust you place in us when we deliver to your doorstep, shipping dock or place of business. That’s why we want to share an update on the actions we are taking to keep you – and our team members – safe amidst the COVID-19 outbreak.

“Safety Above All” is something we take incredibly seriously at FedEx. We are listening to recommendations from the European Centre for Disease Prevention and Control (ECDC) and the World Health Organization (WHO) as we strive to help protect our customers and our team members.

raj subramaniam signature

Raj Subramaniam
President and COO
FedEx Corporation

Raj Submaranium

Taking steps to ensure safety

As the world adjusts to the impact of the coronavirus (COVID-19), first and foremost, we are being guided by the recommendations of the ECDC, WHO and other leading health organizations. We are applying these recommendations to the more than 475,000 FedEx team members around the world who power our network. As such, we have taken a variety of actions, including:

  • Educating team members about the virus and sharing resources on how to keep the workplace clean
  • Encouraging team members to use good hygiene practices, including frequent handwashing
  • Reinforcing education and hygiene with regular workplace communications and reminders
  • Extending our safety precautions to the point of delivery
  • Temporarily suspending signature required for most deliveries in Europe except for shipments with adult signature required.
    • Regularly disinfecting the equipment used to make deliveries
  • Encouraging team members to closely monitor their health and seek medical attention if they develop flu-like symptoms
    • Any team member who reports or displays flu-like symptoms will be asked to stay home

 

Thinking one step ahead

We bring experience in facing challenging situations that require us to implement plans that maintain our operations, while also limiting impacts to our customers. FedEx and TNT have 115 years of experience in proactively addressing situations that can occur at any given time anywhere in the world. Whether social upheaval or a natural disaster, we are adept at implementing contingency plans at a moment’s notice, and we have the flexibility across our network to make the necessary adjustments so that we can continue providing the best service possible.

It is the magnitude of the event that dictates the degree of implementation of our plans. For COVID-19, it is all hands on deck. Our pandemic planning includes operational business continuity plans designed to position each of our operating companies for success even under the most trying of circumstances. Those plans have been activated and we will turn to post event recovery planning at the appropriate time.

Serving up service updates

We are operating to and within impacted areas as local conditions and restrictions allow. We are adhering to all regulations and guidelines from government authorities related to containment of the virus. These work and travel restrictions may affect shipments to and from impacted areas, as well as shipments moving within those areas. We have adjusted delivery commitments for certain impacted areas. We are using our logistics network to minimize service impacts so we can continue to deliver the best possible service to our customers. Visit fedex.com or tnt.com to check the status of your package or see updated transit information. Stay informed with Service Alerts

Frequently asked questions

We are closely monitoring guidance by the ECDC, WHO and other public health organizations, and taking recommended precautions in terms of team member and customer health and safety.

Please note that our employees are not permitted to sign individual health or travel questionnaires. We believe the measures we’re taking to promote good hygiene and to encourage employees to not come to work if they’re sick are in line with guidance from ECDC and WHO.

Additionally, the WHO has declared COVID-19 as a pandemic. Community spread is now a concern so travel to specific locations is not the primary determining factor of potential exposure. As such, we will not be releasing any employee’s travel history. 

The situation is being monitored closely, and we will resume operations on a business-as-usual basis as soon as the circumstances allow. 

Information about the status of shipments can be found through fedex.com or tnt.com.

To promote the World Health Organization’s guidance on social distancing and do our part to help prevent the spread of COVID-19 across our communities, effective immediately we will temporarily suspend most signatures typically required for FedEx Express in Europe.

We have a longstanding history of managing peak shipping times and events that require increased volume for our customers. Please contact your sales professional as soon as possible to ensure your incremental shipping needs are submitted to the appropriate team for planning purposes.

When disaster strikes, we mobilize the FedEx global fleet and use our unmatched transportation infrastructure to move urgently needed supplies quickly and efficiently to and from relief organizations.

We are currently supporting relief efforts through our longstanding relationships with humanitarian aid organizations including Direct Relief and International Medical Corps. These relief organizations are providing critical needs like masks, disposable medical protective clothing and disposable medical gloves. FedEx is maintaining frequent communication with them and other nonprofits to ensure that our resources are deployed effectively.

Since the beginning of 2020, FedEx has sent 10 humanitarian aid shipments of medical supplies to China through collaboration with Direct Relief.

Those shipments have contained surgical caps, medical gowns, coveralls, masks, gloves, shoe covers and face shields.

Other helpful information

You can find facts and the latest information on the virus on the ECDC’s website and the WHO’s website.
You can visit the FedEx Newsroom to view our official statement on our COVID-19 response.