Service, Regulatory Updates and Important Notifications

Service News

Service News

Stay on top of the latest regulatory updates, service disruptions,
service news and alerts.

Coronavirus (COVID-19)

We have been and will continue to operate to and from impacted areas as local conditions and restrictions allow. Please use our online tools to check the status of your shipment, obtain a quote or process new bookings.

In response to market demand, we have even added extra flights to meet this demand.

To continue providing our customers with the best possible service during this time, we are implementing a temporary surcharge on all FedEx Express and TNT international parcel and freight shipments, from April 20th until further notice.

The surcharge does not apply to domestic intra-country shipments.     

The impact of COVID-19 is causing local, state, and national governments in Europe and around the world to issue work and travel restrictions on a daily basis, which are impacting our ability to meet our high standards of service. As a result, we have made the decision to suspend our money-back guarantee for all FedEx Express services, effective immediately until further notice. FedEx Express is playing a crucial role in the global supply chain and connecting the world during this critical time, and we will continue operating as government restrictions and regulations allow. We also remain focused on serving our customers and providing relief supplies to areas that need it most.

Service News for Customers

Dear customers,

We would like to inform you that as of 15th February 2021 the deadline to collect packages from all regions (excluding area of Budapest where the ZIP code is starting with 1) will be shortened by 1 hour every day to ensure the consignments can be exported without delay.

Please bear this in mind when you consider sending a new package with us!

The online platforms of FedEx / TNT will show the amended deadline from Monday on.

Thank you for your understanding and patience!

Customers may experience delays on shipments. Please check our Service Update pdf for the latest information.

As of 19 October, 2020 the personal pickup and delivery will be handeled at TNT Express Hungary location (1185 Budapest, Logistic Center No II.-Office Building, BUD International Airport Building 283.) every working day from 12til 3 pm.

We kindly ask you to inform our CS until 4 pm one workday before your planned PU date.

Important: please bring your ID card with you for entering.

Thank you for your cooperation.

Please be advised that FedEx Express and TNT have reached the next level of integration. You can now rely on TNT's unique land fleet for shipments within the European Union. In many cases, this allows you to reach your recipient even faster. This also means that intra-European shipments involving Hungary must be administered in accordance with the requirements of the Electronic Public Road Trade Control System (EKÁER).

The consignor or consignee shall be under an obligation to register in the following cases:

  • the consignment is dispatched from the European Union to a Hungarian address;
  • the consignment is dispatched from Hungary to another Member State of the European Union;
  • the consignment is shipped within Hungary.

You can find all the information about EKÁER on, please check there!

Important points to consider:

  • When using our services, your consignment will be trans loaded, which means that we also use means of transportation that are subject to tolls. Furthermore, consignments arriving and departing from different addresses on the same day come jointly under effect of EKÁER.
  • Whether our customers require an EKÁER number depends on the nature (see tariff heading), weight and value of the shipment.
  • It is important that FedEx Express Hungary Kft. is a postal delivery service provider. Pursuant to Article 2 (35) of the Postal Services Act (CLIX Act 2012), the upper weight limit of mail is 40 kg.
  • Based on the criteria above, please consider applying for an EKÁER number. In all cases the applicant must be a Hungarian legal person. 
  • If based on its weight, value or nature, your import or export consignment must be registered with EKÁER and you are importing it from or wish to send it to one of the countries listed here, please contact our EKÁER customer service before placing your order at with any questions about the actual means of transportation.
  • Some portions of express deliveries to and from the following countries are, in all cases, carried out using means of transportation subject to tolls:
    • Austria
    • Slovakia
    • Czech Republic
    • Romania
    • Poland
  • In the case of air shipment collected on Fridays, they may also be forwarded on public roads (this applies to both imports and exports), therefore, we suggest that in order to comply with any potential EKÁER obligations regarding your shipment, please consult our colleagues using the contact information above concerning the routing and type of means of transportation.
  • FedEx Express Hungary Kft. will willingly perform assignments to change of carrier licence plate number for each shipment, provided that the assignment is submitted using the following website: A further requirement for this is for the Principal to sign up and agree to the relevant EKÁER General Terms and Conditions of FedEx.
  • Please note that if you wish to request this complementary service, you will have to specify the EKÁER transportation ID number for TNT Express Hungary Kft. when making a declaration on the EKÁER platform of NAV (National Tax and Customs Administration of Hungary), which is 144754694, because road transportation is done using TNT vehicles. You also have to give your consent to change the license plate data there.
  • Furthermore, when making a declaration on the EKÁER platform of NAV, please specify the relevant consignment’s FedEx waybill number in the “own order number” box.
  • If you don’t wish to assign the change of licence plate numbers to FedEx Express Hungary Kft. in the system of NAV, after signing up at (provided that you have the relevant shipment data), you can have FedEx Express Hungary Kft. inform you via e-mail of any potential changes of licence plate numbers.
  • In the case of export shipments, we request that our customers hand over a copy of the EKÁER declaration sheet to our courier.

Contact details of our EKÁER Team:
E-mail address:
Phone numbers: +36 1 885 4584 and +36 1885 4585
(on business days: 8:00 AM to 6:30 PM)

Please note that the above information is not exhaustive due to the nature of the EKÁER system!

If you ship to Saudi Arabia, please note that from September 30, 2019, you will need to use the correct postal codes and postal code formats when you ship to Saudi Arabia using your FedEx automation solution.

From the effective date without correct postal code information you will no longer be able to generate a shipping label using your FedEx automation solution.

This change will help to prevent lost or abandoned shipments, enhancing our customer service, as well as satisfying regulatory compliance requirements.

Do you use the address book feature?

If you frequently use the address book feature or other recipient address source, please update any entries for Saudi Arabia and save the correct postal code and format by September 29, 2019. We recommend updating your recipient delivery address information now to prevent issues with shipping label generation.

The following table shows the postal format for this country.

Country Code


Postal Format Effective September 30, 2019
Saudi Arabia
Middle East NNNNN (5 digits)

To learn more
Please contact your local Customer Services team.

If you ship to Ecuador, Romania and/or Slovakia, please note that from 1 April 2019, you will need to use the correct postal codes and postal code formats when you ship to any of these three countries using your FedEx automation solution.

From the effective date without correct postal code information you will no longer be able to generate a shipping label using your FedEx automation solution.

This change will help to prevent lost or abandoned shipments, enhancing our customer service, as well as satisfying regulatory compliance requirements.

Do you use the address book feature?

If you frequently use the address book feature or other recipient address source, please update any entries for these countries and save the correct postal code and format by March 31, 2019. We recommend updating your recipient delivery address information now to prevent issues with shipping label generation.

The following table shows the postal formats for these countries. Please note that Ecuador postal formats are also changing.

Country Code


Postal Format Effective April 1, 2019
LAC XXXXXX (6 digits)*
XXXXXX (6 digits)
EU XXXXX (5 digits)

*Note: Previous postal format contained only five digits.

To learn more
Please contact your local Customer Services team.

IATA has reported that lithium batteries are now the preferred energy source for many consumer goods ranging from mobile phones and children's toys to cars and e-bikes. Such shipments are however considered dangerous goods and can pose a safety risk if not prepared in accordance with transport regulations. Click here to get more information.

Mitigate risk and improve safety

From now on, when you prepare shipments containing lithium batteries Section II (UN3481 & UN3091) using FedEx Ship ManagerTM at please indicate which type(s) of lithium batteries you have included in your shipment.

As Section II lithium batteries are less regulated than other type of lithium batteries, your selection will help us increase their visibility throughout our network; and ensure the safety and integrity of your dangerous goods shipments until their final destinations.

Easy to use

  • In the header at the top of this page, select Ship and then Ship online – all features
  • Enter your login & password, if you are not logged in yet
  • Select Ship and then Create a Shipment to complete your shipment details
  • Under the Special Services (optional) section, select “Lithium Batteries/Cells” and the description that applies to your shipment:

    • Lithium Ion Batteries/Cells packed with equipment (UN 3481 - Packing Instruction 966)
    • Lithium Ion Batteries/Cells contained in equipment (UN 3481 - Packing Instruction 967)
    • Lithium Metal Batteries/Cells packed with equipment (UN 3091 - Packing Instruction 969)
    • Lithium Metal Batteries/Cells contained in equipment (UN 3091 - Packing Instruction 970)

To learn more

  • Read more about lithium batteries in the IATA Dangerous Goods Regulations Manual available for purchase at This manual contains information on lithium battery packing, marking, labelling & documentation.

Regulatory Updates

Exporting Food and Drug Administration (FDA) regulated products to the US has always required shippers to provide mandatory product information set by the FDA on their shipping documentation.

Recently the FDA increased the number of data elements required to complete shipping entries which included the addition of FDA Product and Intended Use Codes, preferably as part of the accompanying commercial invoice or on a separate information sheet. These are compulsory and make entering UNKNOWN (UNK) in any category no longer acceptable.

The new additions apply to all FDA-controlled commodities - medical devices, human and animal drugs and biological products - with the biggest impact being on medical devices. If any part of the accompanying shipping documentation is inaccurate or incomplete, such shipments will no longer be accepted for entry into the US.

As a result, in order to avoid shipment delays, we encourage all FedEx customers exporting FDA-regulated products to make sure their shipping documentation is accurate, complete and fully FDA-compliant.

For more information on how to check that your shipping documentation complies with the new regulations, please click here. Alternatively you can follow the guidelines provided on the FDA website.

FedEx Express is making the following changes to our Dangerous Goods (DG) shipping policy. This independent initiative anticipates prospective regulatory changes in response to growing concerns about the safe handling of bulk or standalone shipments of lithium batteries.

As of January 1st, 2017 FedEx Express customers sending bulk shipments of lithium batteries (United Nations (UN) number 3090 & United Nations (UN) number 3480) can only do so by treating all such shipments as fully regulated Dangerous Goods (DG) commodities.

This initiative also helps us increase the visibility of lithium battery types throughout our network and ensure the integrity of such DG shipments until their final destinations.

How does this initiative change bulk lithium battery shipments?

With effect from January 1st, 2017, FedEx Express customers shipping UN 3090 & UN 3480 shipments must carry out the following steps:

  • Add a Shipper's Declaration for Dangerous Goods which can only be completed by DG-trained personnel.
  • Include the United Nations (UN) number on the Lithium Battery Mark (IATA Figure 7.1.C), which you can use as of January 1st, 2017. However, if you would like to use up your pre-labeled packaging or labeling you have in stock with the Lithium Battery Label (IATA Figure 7.4.H), you may continue to do so until December 31st, 2018, after which the Lithium Battery Mark becomes mandatory. 

Note: if using the Lithium Battery Label, FedEx requests that you add the UN number on the package adjacent to this label [FX-05]. This will become a mandatory requirement by FedEx on July 1st, 2017.

Lithium Battery Mark 
(valid as of January 1st, 2017)

Lithium Battery Mark

Lithium Battery Label 
(valid till December 31st, 2018)

Lithium Battery Mark

* Place for UN number(s)

** Place for telephone number for additional information

In addition, although this new rule does not apply to individual lithium batteries packed with or contained in equipment (UN3091 and UN3481 as defined in Section II), you will need to follow the same instructions as explained above regarding the inclusion of the Lithium Battery Mark or the Lithium Battery Label.

  • Add a Class 9 Lithium Battery Label and Cargo Aircraft Only label to each shipment
Lithium Battery
Cargo Aircraft
  • Review all lithium battery shipment packing to ensure it meets IATA packing instructions UN 3480 - PI965 & UN 3090 - PI968.

Note that a Dangerous Goods handling surcharge might apply to shipments containing such lithium batteries.

Where can you find more information?

  • Read about the new FedEx Express Lithium Battery Policy Change in the IATA Dangerous Goods Regulations Manual available for purchase at This also carries information on lithium battery packing, marking, labelling & documentation.

As from 1 January 2015, certain shipments concerning Hungary must be registered in the Hungarian Public Road Trade Control System (EKAER). Registrations must be made by senders or recipients of shipments in the following cases:

  • if a shipment is sent from a Member State of the European Union to a destination in Hungary;
  • if a shipment is sent from Hungary to a destination located in another Member Stat of the European Union;
  • if a shipment is sent within Hungary.

In addition to the above, the obligation to register shipments in the Hungarian EKAER depends on many other factors. Mode of transport is also a decisive factor regarding our customers’ obligation to register shipments in the Hungarian EKAER. Therefore, FedEx hereby provides the following information about the modes of transportation used during the provision of our services.

In case of shipments up to 40 kg, FedEx provides its transportation services as postal services in Hungary. The Hungarian Branch of Federal Express Corporation is a registered postal service provider in Hungary.

In case of shipments heavier than 40 kg, FedEx provides its services to our customers through the following modes of transportation:

  • between airports, FedEx transports shipments by 
  • between airports and places of destination/dispatch, FedEx transports shipments by pick-ups, vans and other vehicles with a total weight lower than 3.5 metric tons.

Notwithstanding the above, FedEx and its customers enter into agreements for carriage by air. Therefore, FedEx substitutes carriage by another mode of transport for the above parts of its carriage intended by the agreement between the parties to be carriage by air without customers’ consent. Therefore, such carriage by another mode of transport is deemed to be within the period of carriage by air in accordance with the Convention for the Unification of Certain Rules for International Carriage by Air (Montreal, 28 May 1999), where the Convention is applicable.

Finally, we recommend our customers to retain legal advice in order to have a proper understanding of their obligations regarding the Hungarian EKAER. Our customers may also visit the following website published by the Hungarian Tax Authority about EKAER:

This information was prepared on 17 March 2015. Because of changes that might have occurred since then, the information provided herein might have become obsolete. Except for cases of deliberate misconduct, FedEx hereby excludes any liability or warranty for the currentness, accuracy or completeness of the information made available herein or for any consequences that result from the use of this information.

Important Notifications

We have updated our FedEx Express Europe terms and conditions of carriage, effective 1 June 2021. Go to terms and conditions of carriage. Use of FedEx Express services from 1 June constitutes acceptance of the updated terms, unless expressly agreed otherwise.

Unauthorized use of FedEx® Business Names, Service Marks and Logos

FedEx has been alerted to the unauthorized use of its business names, service marks and logos by persons or companies fraudulently representing themselves as FedEx or as representatives of FedEx.

Millions of fraudulent e-mails and sms messages are deployed daily. They claim to come from a wide variety of sources, and some claim to be from FedEx or representing FedEx. Fraudulent e-mail and sms messages, often referred to as "phishing" or brand "spoofing," are becoming increasingly common. These types of messages often use corporate logos, colors and legal disclaimers to make it appear as though they are real. They are sent in an attempt to trick people into sending money and providing personal information such as usernames, passwords and/or credit card details, and for the purpose of committing theft, identity theft and/or other crimes.

Recognizing Phishing Scam E-mails and sms messages

Recognizing phishing scam e-mails and sms messages is key to protecting yourself against such theft and other crimes. Indicators that an e-mail or sms message might be fraudulent include:

  • Unexpected requests for money in return for delivery of a package or other item, personal and/or financial information, such as your Social Security number, bank account number, or other identification.
  • Links to misspelled or slightly altered Web-site addresses. For example, variations on the correct Web-site address, such as or
  • Alarming messages and requests for immediate action, such as "Your account will be suspended within 24 hours if you don't respond" or claims that you've won the lottery or a prize.
  • Spelling and grammatical errors and excessive use of exclamation points (!).

FedEx does not request, via unsolicited mail, e-mail or sms messages, payment or personal information in return for goods in transit or in FedEx custody. If you have received a fraudulent e-mail or sms message that claims to be from FedEx, you can report it by forwarding it to

If you have any questions or concerns about services provided by FedEx, please review our services at FedEx Services or contact FedEx Customer Service.

The Internet is an important channel connecting FedEx to its customers. While there is no foolproof method to prevent the unauthorized use of the FedEx name, we continuously watch for such activity in order to help safeguard our customers' interests.

Thank you for helping us identify and take action against e-mail & sms fraud.

NOTE: FedEx is not responsible for any charges or costs incurred as a result of fraudulent activity that abuses the FedEx name, service marks and logos.

FedEx does not require money transfers through third-party escrow services or online payment services prior to shipment delivery.

The use of the FedEx logo and name on these websites is unauthorized and our legal department will address this matter with the relevant authorities.

FedEx is committed to protecting the security and integrity of our network.

While there is no foolproof method to prevent the respected FedEx name from being used in spam emails or potential scams, we are constantly monitoring for such activity and work cooperatively with law enforcement agencies around the world.

We urge customers to be suspicious of any request not coming directly from a FedEx employee or domain name, especially if it contains an attachment which the customer is asked to open.

Customers should not hesitate to contact us if they have questions regarding the legitimacy of an email soliciting payment in advance or requests to provide additional or personal information.