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FedEx® Delivery Manager

FedEx® Delivery Manager

Let your residential customers choose delivery on their terms

Let your residential customers choose delivery on their terms

Make deliveries more convenient for your customers

Your customers can't always be at home to receive deliveries. With FedEx Delivery Manager, you can offer them the ability to customise their delivery date and location at no extra cost.

FedEx Delivery Manager

Delivery options for every situation

Your customers receive timely notifications with a link to a secure portal where they can choose from a variety of delivery options.

Delivery to Another Address

Deliver to another address

Delivery-to-My-Address-On-a-Future-Date

Deliver to my address on a future date

Delivery-to-Neighbor

Deliver to my neighbour

Delivery-to-Pick-Up-Point

Deliver to a pick-up point

Delivery-As-Planned

Deliver as planned

Deliver-As-Planned-To-Safe-Place

Deliver as planned to a safe place

Check our FAQs to learn more about service availability.


Benefits for you and your customers

When you use FedEx Delivery Manager to give customers more flexibility, your business can benefit too.

Benefit-For-Your-Customer

Benefits for your customers

  • Choose their preferred delivery option at no additional cost
  • Stay up to date with shipment notifications via SMS or email
  • Enjoy peace of mind knowing their delivery is secure
Benefits-For-Your-Company

Benefits for your business

  • Boost customer satisfaction and increase loyalty
  • Increase successful first-time deliveries
  • Differentiate your business at no extra cost

How does it work?

It's easy to let your customers choose their preferred delivery option. Just follow these 3 steps in FedEx Ship Manager™ at fedex.com to turn on notifications.

To-Address-Field

Step 1

Leave company name field blank in the 'To' address field. 

Customer-Email-And-Mobile-Number

Step 2

Provide your customer's email address and mobile phone number.

One-Or-More-Notification

Step 3

Select at least one notification option, preferably 'Delivery'.

Start benefitting from FedEx Delivery Manager

Make deliveries more convenient for your residential customers, at no extra cost to your business.

See our Terms & Conditions for more information.


FAQ

FedEx will send a notification via email and/or SMS including the planned delivery day to your residential recipient. If the proposed date is not convenient, the recipient can access a secure website link provided in the notification and request a change of the planned delivery date and/or location. Any changes requested are confirmed via an email and/or SMS to the recipient. On the day of the delivery, the recipient will be reminded that the shipment is on its way for delivery.

Shippers can initiate the FedEx Delivery Manager service for their recipients. Recipients cannot sign up for FedEx Delivery Manager.

  • Deliver as planned
  • Deliver as planned to a safe place
  • Deliver to my address on a future date
  • Deliver to my neighbour
  • Deliver to another address
  • Deliver to a pick-up point

Please note: There are differences in delivery options in each region/country (for instance, in some markets the "Deliver to my neighbour" option might be turned off or your recipients might not have the "Delivery to a pick-up point" option). Not all options are available in every destination country and a given destination country may not have coverage in all areas. Furthermore, some restrictions apply depending on shipment type.

FedEx Delivery Manager is currently available from any origin inbound to the 72 markets listed below:

Australia
China1
New Zealand
South Korea
Brunei
Japan
Philippines
Taiwan, China
Cambodia
Malaysia
Singapore
 

1 For international shipments only

Argentina
Brazil
Dominican Republic
Jamaica
Aruba
Cayman Islands
Ecuador
Panama
Bahamas
Chile
El Salvador
Peru
Barbados
Colombia
Guatemala
Puerto Rico
Bermuda
Costa Rica
Honduras
Trinidad & Tobago
Austria Finland Italy Spain
Azerbaijan
France Latvia Sweden
Belgium
Georgia Lithuania Switzerland
Cyprus
Germany Luxembourg United Kingdom
Czech Republic
Hungary Netherlands  
Denmark
Iceland Norway  
Estonia Ireland Poland  
Bahrain
Jordan
Oman
Sri Lanka
Bangladesh
Kuwait
Pakistan
United Arab Emirates
Egypt
Mauritius
Qatar
 
India
Nigeria
Saudi Arabia
 
Canada
Mexico
United States of America2

2 FedEx Delivery Manager service as presented here on this page does not apply to US-destined shipments. For information about a FedEx Delivery Manager service for US-destined shipments please visit fedex.com/apps/fdmenrollment/

FedEx Delivery Manager applies to eligible shipments sent via all FedEx services for delivery to residential locations in the destination market. Contact your local FedEx Customer Service team for more details about eligibility of your shipments.

You can select the email notification option in our shipping automation tools to inform you once your recipients receive their packages.