FedEx TNT Acquisition

FedEx Express and TNT. Creating more connections.

FedEx Express and TNT are coming together to offer you a better service. Discover the service improvements we are making by combining our power and reach.

FedEx Express, TNT, shipping, network, global, logistics

FedEx Express and TNT will now come together and join their forces in Israel, in a world that becomes more connected. Combine the largest airline network in the world with an unparalleled European road network - drawing on the strengths of both companies to offer you more and more possibilities.

What and where

Our customers in Israel will benefit from this integration. Along the way, you will see improvements in terms of national and international coverage and an increasing range of services.

Our teams aim to offer the same exceptional service that we expect from both companies. This means that the service quality you receive today will remain the same.

courier TNT

courier FedEx

What you'll notice first

Successful integrations take time. That’s why we’re working in stages – each of which will bring different parts of FedEx Express and TNT together, and deliver improvements to your service.

Early stages of the integration in Israel was when we combined the FedEx Express and TNT operations in our north branch in Haifa.

The next stage of integration started in September 2020 when we combined the FedEx Express and TNT sales teams in Israel.

We are working to optimize our local networks, improving collection and delivery times where possible. Once operations and customs clearance of both companies in Israel are fully integrated, you will benefit from a single courier for all your shipments and from one customs clearance representative. Throughout the integration process, providing an outstanding service remains our number one priority.


What the integration means for you

airplane

Access to an unrivalled network

We're bringing together the FedEx Express global airline network and the TNT infrastructure in Israel and Europe to connect you to more countries around the world.

FedEx Express serves more than 220 countries and territories, and we’re combining this with a TNT network that connects over 45 countries in Europe, with 55,000 road trips made every week. The FedEx Express global network provides time-sensitive, express services through 375 airports worldwide.

Access

More opportunities and services

You’ll soon enjoy exciting new opportunities, and can take advantage of a broader range of services.

Customer Support

Outstanding customer support

Both TNT and FedEx Express have a reputation for outstanding customer service.

During this stage of the integration, you can rest assured you’ll get the same exceptional service you have come to expect.

global delivery

An enhanced global delivery network optimized for packages and pallets

The TNT worldwide delivery network is optimized to collect and deliver parcels and pallets. It covers over 200 countries and territories via global and regional air connections and regional road networks in Europe, the Middle East, South Africa, South America and Asia.

A Partnership for growth

Opportunity for growth

By choosing FedEx Express, you are working with the world’s leading shipping company. We invented express distribution and, in 2018, FedEx was ranked among the world’s top 20 “Most Admired Companies” by Fortune magazine, for the 18th consecutive year.

Frequently Asked Questions

I want to know if my services are changing

You will continue to have access to the same services and support teams. There may be a change of your sales representative, but our team members are fully committed to delivering the same exceptional service you expect from the TNT brand. TNT will continue to provide services as they do today.

You will continue to have access to the same services and support teams. There may be a change of your sales representative, but our team members are fully committed to delivering the same exceptional service you expect from the FedEx brand. FedEx will continue to provide services as they do today.

As we bring local ground operations together, your cut-off and pick-up times might change. FedEx Express and TNT have worked together to plan and optimise local ground network and maintained or improved coverage, cut-off and pick-up times without compromising the service you've come to expect from both brands. We will inform you when changes impact your area. Until then, it's business as usual.

There are no changes to the products and services offered by TNT and FedEx Express. Each stage of the integration journey will bring new improvements to the services we offer. We'll be excited to share new opportunities with you as soon as they become available.

You will continue to have access to the same services and support teams.  

Our team members are fully committed to delivering the same exceptional service you expect from the FedEx and/or TNT brand. FedEx and TNT will continue to provide services as they do today. You can rely on the same assigned courier and customer service team that you are currently dealing with. Yet, there may be a change of your sales representative.

TNT customers shipping to or from an embargoed country under U.S. export regulations were notified in February 2016 that all services to or from such countries were discontinued with effect from April 4, 2016.

I want to ship

No. There are no changes to the way you order and ship your shipments with FedEx Express and TNT. You can continue to use your preferred methods. We will inform you about on any changes and improvements for your business.

No. There are no changes to the way you order and ship your shipments with FedEx Express and TNT. You can continue to use your preferred methods. We will inform you about on any changes and improvements for your business.

No. There are no changes to the way you order and ship your shipments with FedEx Express and TNT. You can continue to use your preferred methods. We will inform you about on any changes and improvements for your business.

There are no immediate changes to your existing clearance operations, services or times. Our team members are committed to delivering the same exceptional service you expect from the TNT brand. Customers who were required to submit a new POA were updated on this by mail.

There are no immediate changes to your existing clearance operations, services or times. Our team members are committed to delivering the same exceptional service you expect from the FedEx brand.

To learn how to ship with TNT, please contact the TNT customer service team to open an account. 

To learn how to ship with FedEx, please contact the FedEx customer service team to open an account.

Each company's packaging is customised and optimised for its own delivery network and as such should only be used with the company who supplied the packaging. You may ship using your own packaging or using the shipping company's packaging but please do not mix packaging.

For now, there are no changes to scheduling pick-ups, you can continue to use the same applications and tools you always did.

No. For now, there are no changes to the use of the air waybill. For FedEx Express shipments please continue to use the FedEx Express air waybill, and for TNT shipments, please continue to use the TNT air waybill.

I want to track a shipment

There are no immediate changes to the applications you use to track packages. For now, FedEx Express and TNT will continue to provide services as they do today.

I want to know who to contact (sales, courier and customer service)

Except for the change that may be in your sales representative, there are no immediate changes to your FedEx and TNT contacts. We will inform you if there are any more changes.

Except from change that may be in your sales representative, there are no immediate changes to your TNT contacts. We will inform you if there are any more changes.

Except for the change that may be in your sales representative, there are no immediate changes to your FedEx contacts. We will inform you if there are any more changes.

No. There is no immediate change to the FedEx and TNT customer service numbers you use today.

I want to know more about your integration plans

Successful integrations take time. We have a dedicated team to oversee the integration process and ensure the transition is seamless for you and your business. At the forefront of our planning is maintaining the quality of service we provide to you today. In September 2020, we combine the FedEx Express and TNT sales teams in Israel and the rest of the activity is behind the scenes for now. We'll be excited to share new opportunities with you as soon as they become available. Until then it's business as usual.

I want to start using FedEx and/or TNT services

Account numbers can only be used for services from the individual company that issued them. FedEx and TNT will continue to provide services as they do today. There are no immediate changes to how you manage your account, billing or invoicing.

However, if you would like to start using services of either company, we welcome your business. Please contact the appropriate customer service to open your account.

To learn how to ship with TNT or FedEx, please contact FedEx or TNT customer service team to open an account.

To learn how to ship with FedEx or TNT, please contact the FedEx or TNT customer service team to open an account.

I want to understand any potential impact on my account

There are no immediate changes to your rates or terms and conditions. FedEx Express and TNT will continue to provide services as before. Our team members are committed to delivering the same exceptional service you expect from the FedEx Express and TNT brands. 

I have a question on my payment

You will continue to receive separate invoices for separate services from FedEx Express and TNT. For now, FedEx Express and TNT will continue to provide services as they do today.

There are no immediate changes to how you manage your account, billing or invoicing. For now, FedEx Express and TNT will continue to provide services as they do today.

Get in touch

FedEx Express and TNT sales and customer service team members are ready to help you with information about our products and services. Please contact us if you have any questions.

FedEx Express

You can also learn more about the history of FedEx Express here.