FedEx^® Global Returns

Simplified and speedy return shipments.

Create a Return Label Create a Return Label Create a Return Label

A smooth return journey

Sending a package back needs to be straightforward. That means providing clear, no-nonsense steps for your customers, which is precisely how we’ve designed FedEx^® Global Returns.

Here’s what you can do with the service:

Link your returns to the original shipment

Customize your return label

Get expert guidance from our team

Manage your returns across 200+ countries and territories

Your return options

All the ways you can return a shipment are listed below. Take a look and see what can work for your business.

Label already in the box

Include a pre-printed return label and/or commercial invoice in the box with your outbound shipment.

If it isn't used, you won’t be charged. Here’s how it works:

1. Include a return label and three return commercial invoices in the outbound shipment

2. Recipient requests a return

3. Recipient places the label and three commercial invoices in the plastic pouch

4. Recipient schedules a pickup or drops the package off at a FedEx location*

5. Package is returned to you

*Certain FedEx locations are operated by independent third parties in cooperation with FedEx

Recipient prints the documents

When the recipient has requested a return, you can email the documents to them. Here’s how it works:

1. Recipient requests a return

2. You generate a PDF label and email it to them

3. Recipient prints the label at home or a FedEx location*

4. Recipient schedules a pickup or drops the package off at a FedEx location

5. Package is returned to you

*Certain FedEx locations are operated by independent third parties in cooperation with FedEx. Label printing is not available in all locations.

Please contact your local FedEx Customer Service for more details.

Link to editable label

When the recipient has requested a return, you can email a link to the FedEx portal where they can generate and customize a return label themselves. Here’s how it works:

1. Recipient requests a return

2. You create the return label and documents and decide how much control your recipient has over the return by granting permissions

3. FedEx sends an email to the recipient with your shipment information and a link to access the return label page

4. Recipient fills in the necessary information on the return label page

5. Recipient prints the label at home or a FedEx location*

6. Recipient schedules a pickup or drops the package off at a FedEx location

7. Package is returned to you

*Certain FedEx locations are operated by independent third parties in cooperation with FedEx. Label printing is not available in all locations.

Please contact local FedEx Customer Service for more details.

When returning a FedEx package, you need to provide a reason for customs clearance – this is for both the outbound and return shipment.

Just select a reason from the menu below to help get your shipment through customs quickly. Plus it also helps with claiming back duties and taxes.

Outbound shipment	Return shipment
Courtesy return label	Rejected merchandise	When you’re including a return label for the customer but don’t expect returns.
Exhibition/trade show	Exhibition/trade show returns	When the goods you’re shipping are for a show, trade show, exhibition or event.
Item for loan	Return of loan item	When the goods you’re shipping are for temporary use and will be returned to you in an unaltered state.
Item for use in a trial	Trial returns	When the goods you’re shipping are for a trial and will be returned to you.
Replacement	Faulty item	When you’re shipping a replacement item in advance and receiving a faulty item back.
Temporary export – other	Return – other	When the goods you’re shipping are for a show, trade show, exhibition or event.
Repair/processing	Repair/processing	When the goods you’re shipping will be either repaired or otherwise processed before being returned to you. Processing may include modification, incorporation or treatment of some kind.

When a recipient wants to return something, there are two types of labels they can print off:

Outbound and return label
Stand-alone return label

You can find out how to set up the printing options below – these instructions work for web services, offline FedEx Ship Manager and all other shipping tools.

If you’re shipping using an API, you can find information about returns in the Developer Portal. Just search for keywords ‘Return Shipping’.

How to create an outbound and return label

Log in to FedEx Ship Manager^® at fedex.com and select ‘Return to the legacy view’
Click ‘Create a Shipment’ under the ‘Ship’ tab
Enter the recipient’s information and shipment details
Under ‘Package and Shipment Details’ section, tick the box ‘Include a return label’
Select the reason for the return from the drop-down menu
Under the section ‘Complete your shipment’, click on ‘Continue to return shipment’
Complete the ‘To’ and ‘From’ sections
Then you can choose to:
- Include a print return label with a shipment
- Email a return label to your customer
Under ‘Billing details’, enter your Return Material Authorization (RMA) number if applicable – this also helps with customs clearance
Click ‘Ship’ to finalize your shipment and get your tracking number

How to create a stand-alone return label

Log in to FedEx Ship Manager^® at fedex.com and select ‘Return to the legacy view’
Click ‘Create Return Shipment’ under the ‘Ship’ tab. Complete the required shipping information.
Under ‘Package & Shipment Details’, you can choose to:
- Include a print return label with a shipment – if you choose this, the return instructions will be automatically created
- Email a return label to your customer – if you choose this, you’ll need to complete the ‘Returns Options’ section
Select the reason for the return from the drop-down menu
Under ‘Billing Details’, enter your Return Material Authorization (RMA) number if applicable
Click ‘Ship’ to finalize your shipment and get your tracking number

Return shipments may be subject to customs and other regulatory requirements in order to clear customs. Depending on the country, additional documentation may be necessary in order to meet the regulatory requirements for clearance or duty and tax relief at the time of import.

Personal import tax refunds for returns

When can a claim for a refund be submitted?

In the event of returning a shipment that entered Israel under personal import and was charged import taxes in accordance with the Israel Tax and Customs Authority regulations, the customer is entitled to file a claim for a refund on the personal import taxes charged, upon initiating the return shipment.

The claim must be submitted independently by the shipper via the Israel Tax and Customs Authority website. To obtain the required export documentation needed to file the claim, please contact us according to the process detailed below.

How to notify us of a refund claim?

The customer must schedule a pickup for the shipment via fedex.com and/or through our Customer Service hotline. Immediately upon creating the pickup—and before the shipment is collected from the claimant and departs the country—an email must be sent requesting the export documents for the personal import tax refund claim paid upon the shipment's entry into Israel through Israel Customs.

The email should be sent to: il_meches@fedex.com

What documents should be included in the email requesting a refund claim?

In the subject line of the email sent to the FedEx team, please state: "Request for export documents for a personal import tax refund claim + [Insert Air Waybill/Tracking Number]", and attach the following documents:

The original inbound Air Waybill (AWB) of the shipment.
The original vendor/supplier invoice.
The outbound export Air Waybill (AWB) for the return.
The export invoice / customs invoice for the returned shipment.
Form 87 – Application form for the inspection of exported goods for which a tax refund claim will be filed under Section 156 of the Customs Ordinance. please download, fill out, sign, and attach it to the email. The form is available for download at our Taxes, fees and customs clearance costs page.

What happens after submitting all documents to FedEx?

Physical Inspection: We will submit a request to the Tax and Customs Authority to perform a physical inspection of the goods to verify they have not been used. Please note: This may delay the shipment's departure from the country. This inspection is mandatory in order to issue an export declaration (Customs Entry) for the claimant.
Document Delivery: Upon completion of the export declaration (Customs Entry), we will reply to the claimant's email with the official export documents required to file the claim on the Israel Tax and Customs Authority website.

How to submit the tax refund claim?

After the required export documents are issued by FedEx, we will send them to the claimant.
The claimant must submit the tax refund application independently on the Israel Customs website, subject to submitting all relevant documents as detailed on the Tax and Customs Authority website.