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Frequently asked questions

All the information you need to help you ship. 


All help topics

Receiving

  • Delivery management
  • Tracking

Receiving

Delivery management

  • Can I change the delivery address of my package?
  • Can I change the service type or delivery time of a package after it is shipped?
  • Can a third party other than the shipper / recipient collect the shipment?
View all

Tracking

  • Can I change the service type or delivery time of a package after it is shipped?
  • How can I track my parcel without a tracking number?
  • How do I check the status of my package?
View all

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