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Receiving a package

Receiving a package

Frequently asked questions

The status of your shipment will be updated in the FedEx system at various points between pickup and delivery. The status of a package may remain the same for more than 24 hours while the shipment is in transit. 

Visit our India-Know Your Customer to learn about KYC related queries.

After you log in to FedEx Billing Online using your User ID, you will see an Account Summary, which shows a list of your open invoices with corresponding balances, your total balance due and total past due amount, if applicable.

  • In most cases, FedEx will attempt to deliver your package three times before returning it to the shipper. In case a courier is unable to leave your package, the courier will try to call you to check your availability and attempt the delivery.
  • If your shipper has provided your email and/or mobile number on the air waybill, you will receive a notification that allows you to make delivery changes, if necessary. Please note that this option is not applicable if your shipment is addressed to a company with the company name specified on the air waybill.
  • Change of delivery address for an import shipment is an exception service, and we cannot make any assurances in its execution.

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