Support Landing Page Hero

Receiving a package

Receiving a package

Frequently asked questions

The status of your shipment will be updated in the FedEx system at various points between pickup and delivery. The status of a package may remain the same for more than 24 hours while the shipment is in transit. 

Visit our India-Know Your Customer to learn about KYC related queries.

After you log in to FedEx Billing Online using your fedex.com User ID, you will see an Account Summary, which shows a list of your open invoices with corresponding balances, your total balance due and total past due amount, if applicable.

  • In most cases, FedEx will attempt to deliver your package three times before returning it to the shipper. In case a courier is unable to leave your package, the courier will try to call you to check your availability and attempt the delivery.
  • If your shipper has provided your email and/or mobile number on the air waybill, you will receive a notification that allows you to make delivery changes, if necessary. Please note that this option is not applicable if your shipment is addressed to a company with the company name specified on the air waybill.
  • Change of delivery address for an import shipment is an exception service, and we cannot make any assurances in its execution.

Contact us

Chat to us

Chat to Us

Our team is online from Monday to Saturday from 09:00 to 21:00.

Agents are not currently available

Write to us

Write to Us

Reach the right person the first time, our contact forms will help you.

Call us

Call Us

Get in touch with our Customer Service for further enquiries about our services.