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Sending a package

Sending a package

Frequently asked questions

To get a quote for a specific package, use our Rate Tool.

  • Make sure you have a valid FedEx account and a fedex.com User ID. 
  • Access our online shipping tool with your fedex.com User ID to prepare air waybills and commercial invoices.
  • If you are a shipper, when you prepare your shipment you can enable the FedEx Delivery Manager service to allow your overseas customers to customize and change their delivery date and location at no extra cost. Once this is enabled, your customers will receive a notification via email and/or SMS and can request a change.
  • You may change the delivery address of your export shipment within the same city, but if you request to redirect your shipment from one city to another city, additional shipping charges will be applied.
  • Change of delivery address for an export shipment is an exception service, and we cannot make any assurances in its execution.

Our FedEx Global Trade Manager and the Document Preparation Center provide you with a one-stop resource for international shipping information, including how to calculate estimated Duties and Taxes. 

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Get in touch with our Customer Service for further enquiries about our services.