How to recognize and prevent fraud and scams
If you come across suspicious websites that pretend to be FedEx, or if you have received suspicious calls, emails or text messages, regarding any illegal items found in a shipment either sent or to be received by you, report it immediately by contacting your local law enforcement authorities.
How to Recognize Fraud
We’re serious about your privacy and security. We strive to protect you and encourage you to be aware of any potentially fraudulent activity by malicious parties using our brand’s name.
Today’s cybercriminals can be convincing. Here are a few important things to remember:
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FedEx does not request, via unsolicited mail, email, or text, any personal information pertaining to your account credentials or identity.
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If you get a suspicious email, do not reply or cooperate with the sender.
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Do not share any personal information if you suspect that a doubtful individual/party, (pretending to be a FedEx customer care team member) is connecting you with any fake national/local law enforcement authorities in respect of any shipment containing illegal items in your name. If your interaction with such requests resulted in financial loss, report immediately by calling 1930 or cybercrime.gov.in.
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On social media, FedEx will only use our official Facebook, Twitter or Instagram official accounts (@fedexmeisa) to reach and support customers with their inquiries or issues. Messages from any other party should always be considered suspicious and from third parties impersonating FedEx customer care.
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If someone contacts you offering a job at FedEx in exchange for payment, know that it’s a scam. Remember: FedEx never charges candidates at any stage of the hiring process, including training, visa processing, or background checks.
Know the common warning signs of a scam to prevent fraud
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Urgent, unexpected request for money in return for the delivery of your packages.
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Requests for your personal and financial information.
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Misspelled website or email addresses, like fedx.com or fed-ex.com.
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Spelling and grammatical errors, or excessive capitalization and exclamation points.
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Claims that you have won a large sum of money.
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A message that appears when you click a link, warning you that the connection isn't secure. This means the browser you use recognizes a security risk.
Beware! This is how scams over the phone can deceive you
Fraudsters will call posing as a FedEx representative. During the call, the individual will be informed that their parcel has been seized by authorities for containing illegal items.
Individuals are then quickly connected to fake law enforcement officials who threaten the individual to pay up to avoid arrest or face legal action.
Once the individual transfers the money, the fraudsters disappear.
Common Warning Signs of Mail, Text or Online Scams
- Unexpected requests for money in return for delivery of a package, often with a sense of urgency.
- Requests for personal and/or financial information.
- Links to misspelled or slightly altered website addresses (fedx.com, fed-ex.com, etc.)
- Spelling and grammatical errors or excessive use of capitalization and exclamation points.
- Claims that you have won a large sum of money in a lottery or settlement.
- Certificate errors or lack of Secure Sockets Layer (SSL) for sensitive activities.
FedEx uses the below channels to contact customers
FedEx uses the below channels to reach customers relating to Know your customer (KYC), paperwork related to inbound shipment and Reimbursement on Delivery(ROD).
A - FedEx may contact you with regards to your KYC documentation
Phone-call: FedEx will call from the below Truecaller verified numbers to request KYC documents for your import shipments:
i. 0120-6864800
ii. 0120-6618200
iii. 0120-6864900
iv. 0120-4402400
Remember, genuine registered businesses on Truecaller appear with a tick. FedEx is registered as a verified business on Truecaller.
Email/SMS: You will receive an email from kycfedex@cogenteservices.in and/or a SMS from ‘VM-FEDEXN’ listing the KYC documents required and instructions on how to submit the KYC documents via our secure website.
WhatsApp: FedEx will send WhatsApp message from the message header ‘FEDEX Express IN’ with the mobile number: 8655831752.
In case your mobile number is not registered on WhatsApp or WhatsApp message appears undelivered, FedEx will send you SMS from the message header ‘VM-FEDEXN’
B - FedEx may contact you with regards to paperwork requirements for your inbound shipment
| FedEx Gateway | Telephone number | Email address |
|---|---|---|
| New Delhi | Land line numbers beginning with (11) 47700XXX |
Email id: i. iplv-deltrace@fedex.com ii. iphv-deltrace@fedex.com |
| Mumbai | • Land line numbers: (22) 6172 6800 (22) 4210 1233 • Toll Free: 1800 208 1110 |
Email id: i. advrbehv-bom@fedex.com ii. trace-lvbom@fedex.com |
| Bengaluru | Land line number: (80) 45374300 |
Email id: i. blrlvtrace@fedex.com ii. blrpcc@fedex.com |
In addition to the above, you may receive emails from FedEx representatives. Prior to responding, ensure that the emails are always from the domain fedex.com
C - FedEx may contact you regarding Reimbursement on Delivery (ROD) duties & taxes payment on your import shipment
Email: FedEx will send you an email from donotreply@fedex.com containing your ROD invoice copy against the FedEx Air Waybill. To make the ROD payment, you will receive a unique payment link from FedEx@message.fedex.com.
WhatsApp: FedEx will send WhatsApp message from the message header ‘FEDEX Express IN’ with the mobile number: 8655831752.
Genuine registered businesses on WhatsApp business appear with a tick and FedEx is a verified WhatsApp business account.
SMS: In case your mobile number is not registered on WhatsApp and WhatsApp message appears undelivered, FedEx will send you SMS from the message header ‘FDXIND’ which will contain a link to pay the Duties & Taxes on your shipments.
D - FedEx may contact you via our official social media handles
On social media, FedEx will only use our official Facebook, Twitter or Instagram official accounts (@fedexmeisa) to reach and support customers with their inquiries or issues. Messages from any other party should always be considered suspicious and from third parties impersonating FedEx customer care.
IMPORTANT:
- Make payments only when you are expecting a shipment and post validating the FedEx channels of communication. When in doubt, do not click any unknown links/answer unknown telephone numbers/emails claiming to be FedEx. Write to india@fedex.com before making any payment.
- Visit the tracking page on fedex.com to check the status of your shipment / Airway Bill details
- The above list of channels is not exhaustive and may be updated periodically without notice. In case of queries, please write to india@fedex.com
Types of Fraud
Credit card fraud is a form of identity theft. It is committed when someone uses your card over the internet without your permission. Even though the law protects you against such activities, here are some common warning signs of credit card fraud that can help you protect yourself:
- Wrong charges on your bank statements.
- Mistakes on your credit report.
- A temporary hold placed by your bank on your card or account.
This scam replicates the facade of authentic FedEx support channels, leveraging the built trust and confidence of the original FedEx brand. Scammers cunningly disguise themselves as bonafide FedEx customer care representatives, poised to "assist" when you may have an issue. Using this trick, they may approach you on platforms such as Twitter, Facebook, or Instagram, offering to help resolve real-time problems. The scheme targets unaware consumers who believe they're interacting with genuine customer service agents. These duplicate profiles trick consumers into sharing sensitive information, usually through phishing scams.
Note: FedEx will only use our official Facebook, Twitter or Instagram official accounts (@fedexmeisa) to reach and support customers with their inquiries or issues.
Below are some indicators that can help you assess whether the message you received is fraudulent or from an official FedEx source
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The account is lacking a sign of verification (e.g. there is no blue badge).
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The account attempts to continue the communication over an encrypted channel
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The account is only a couple of weeks old.
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The account offers “free Visa”, “free flights” or to “double your investment”.
Please report the social media account/post destination to india@fedex.com and FedEx will take action to report the fraudster. If, however, you have lost money through any fake portals/websites, please report to cybercrime directly.
If available, report the account/post/DM directly to the social media channel as fraud.
Fraudulent emails are the most common avenue of online scams. Such emails attempt to trick you by pretending to come from a reputable source. They try to get you to share sensitive personal account information or send payment.
Similar to email attacks, links are delivered via instant messaging versus email. They work much like email attacks, where malware is launched when you click on a hyperlink that then links through to a malicious website. The malware can be spread through your IM chat sessions.
Phishing is an email fraud method where the perpetrator sends you a legitimate-looking email in an attempt to gather your personal and financial information. Typically, the messages appear to come from well-known and trustworthy web sites.
Recruitment fraud is a sophisticated kind of fraud involving the offer of fictitious job opportunities. This kind of fraud is normally done through unsolicited emails, online recruitment services (sometimes even legitimate platforms such as LinkedIn), bogus websites, WhatsApp or text messages, and even phone calls, claiming to be from FedEx.
Look for these key warning signs such as below
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Requests for personal information, such as passport details, credit card information, and banking information.
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Requests for payment of a fee to process or assist with a job application.
Note: If someone contacts you offering a job at FedEx in exchange for payment, know that it’s a scam. Remember: FedEx never charges candidates at any stage of the hiring process, including training, visa processing, or background checks.
Some phishing scams involve search engines where you are directed to product sites that may offer low-cost products or services. If you enter your credit card information to purchase a product, your information is collected by the phishing site. There are many fake bank websites offering credit cards or loans at a low rate, but they are actually phishing sites.
Smishing is similar to email and IM attacks. Links are delivered to your mobile device via text messaging. In this case, malware is launched when you click on a hyperlink that then links you to a malicious website.
This term describes a non-technical kind of intrusion that relies heavily on human interaction, and often may involve tricking you into breaking normal security procedures or divulging confidential information. The perpetrator may try to appeal to your vanity, authority level and/or greed.
Your company or organization may be targeted in a spearfishing email attack. The spoofing email may request unauthorized access to confidential data.
The telephone version of phishing is vishing. In phone phishing, you may receive a message asking you to call a number. The purpose is to get your personal information, which could be used to access your account or open new credit cards in your name.
Disclaimer: Please note that FedEx is not responsible for any damages, charges or costs incurred by you as a result of fraudulent activity under the pretext of the FedEx name, service marks or logos.