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Duties and Taxes

Duties and Taxes

Why do I have to pay Duty and Tax?

You may not have been expecting to receive a Duty and Tax Invoice so we’ve put together some Frequently Asked Questions to help you understand what these charges include.

If you have any further questions, please contact Customer Service.

What is Duty and Tax?

Customs Duty is a tax assessed on all products shipped from outside of the EU. These taxes are collected by the Italian Customs Agency (Agenzia delle Dogane e dei Monopoli).


Who has to pay?

The person or company receiving the shipment is obliged to pay Duty and Tax.


What is the Disbursement Fee?

FedEx pays the Duty and Tax charges to the customs authorities on your behalf so that your goods can clear customs. This incurs a Disbursement Fee, dependent on the Duty and Tax amount, as follows:

Duty & Tax Amount Disbursement Fee
0 to €50.00 30% of the Duty & Tax amount with a minimum of €5.00
€50.00 to €600.00 A flat fee of €15.00
€600.00+ 2.5% of the Duty and Tax amount

How is Duty and Tax calculated?

Shipping charges are included in Duty and Tax (regardless of who actually pays for them). If these charges are quoted in the Commercial Invoice, the duties are calculated on the total amount including the shipping charges. If these charges are not quoted in the commercial invoice, a flat-rate amount is added to the declared value based on the weight and origin of the shipment.

Shipments with a value of less than € 22 are not subject to Duty or VAT. Shipments with a value between € 22.01 and € 150 are subject to VAT. Shipments with a value exceeding € 150 are subject to Duty and VAT.

How to calculate the taxable base and the relevant amount for Duty and VAT:

Duty taxable base    Value of goods + a percentage of the shipping cost (from 60% to 90% depending on their origin)
Calculating Duty   
The Duty to be paid depends on the type of imported goods (e.g.: clothing is taxed at a rate of 12%, leather shoes at a reduced rate of 8%).
VAT taxable base   
Value of goods + total shipping costs + the DUTY paid
Calculating VAT   
The standard VAT rate is 22%. For certain special types of goods, the VAT rate is 10% or 4%

N.B.: These calculations do not take into account any ancillary fees which may be added (i.e. collection costs, stamp duty, etc.). For additional information, please visit the website

Duty and Tax charges are not assessed until the shipment enters Italy. If your shipper has advised they have paid FedEx for these charges, this usually relates to the payment they have made for transportation charges and not Duty or Tax.

For additional information, contact FedEx Customer Service.

I purchased my goods online

The prices advertised on websites outside of the EU often do not include Italian Duty. This can make products appear cheaper when compared to Italian prices. We therefore advise that buyers check for additional costs before purchasing.

The shipment is a gift

Shipments arriving in Italy bearing the words “personal gift”, may be imported free of Customs Duty and VAT provided that:

  • The sender and recipient are both private individuals
  • The shipments are not on a regular basis
  • Their value does not exceed € 45
  • No form of payment is involved
  • The goods are intended for the recipient's personal or family use

For additional information, please contact FedEx Customer Service on 199.151.119 (€ 0.10/min, VAT included).

Important – Please note that items containing alcohol and tobacco will incur Excise Duty. Shipments containing food, medicines or cosmetics may need additional documentation and be subject to further checks which could result with additional charges (health checks, veterinary checks etc.).


My shipment contains used personal items

Personal items include any items intended for the recipient's personalor family use.
Used personal items can be imported free of Duty and VAT.
Here are a few examples where imports can be made Duty free:

  • Goods belonging to persons who transfer their residence from a non-EU to an EU country.
  • Goods imported on the occasion of a marriage.
  • Goods sent for study purposes

In all other cases, even if the goods are used and personal, the Customs Duties will be calculated as normal.

If you wish to reject the shipment, FedEx will contact the shipper directly. For additional information, contact FedEx Customer Service.

For more information on Duty and Tax

Please contact the Italian Customs Agency (Agenzia delle Dogane e dei Monopoli) through the website

I have a general question about the invoice or FedEx Account Number

Click here to submit your details online or contact the FedEx Customer Service on 199.151.119 (€ 0.10/min, VAT included)

Tracking shipments

Click here to track your shipments by entering the FedEx Air Waybill number

If your query is related to EU VAT changes then please visit our dedicated page here.

How to pay

Pay by cheque


You can pay in cash or by check directly to the courier.

Please make your cheques payable to FedEx Express Italy S.r.l. and send your cheque and remittance advice to the following address:

FedEx Express Italy S.r.l.
Praxis Business Park
Strada Padana Superiore 2/B
Cernusco sul Naviglio (MI) 20063

Pay by phone

By Phone

Call 199.151.119 (0.10 €/min, VAT Included) and select option 4.

Please remember to have your credit card data and your AWB number ready.

Bank's automated clearing system

Electronic Bank Transfer (EFT)

To make a payment by EFT please submit your payment to the following:

Account Name: FedEx Express Italy S.r.l.
Banco BPM S.p.A.
IBAN: IT20Z0503420604000000005000
Swift: BAPPIT21H31

IMPORTANT: When making an EFT transfer please ensure you quote your invoice number or when paying multiple invoices include your customer number to ensure prompt and accurate allocation, alternatively send a remittance advice to:

All the information is correct at the time of publication and FedEx Express Italy Srl makes no warranties regarding the contact details of any third party, which may change without notice. The final outcome of all imports depends on the Italian Customs Agency (Agenzia delle Dogane e dei Monopoli). The terms and conditions relating to the invoice issued by FedEx Express Italy Srl are shown on the back of the invoice.