Dispute an Invoice Online
Two options to submit an invoice dispute online:
OPTION 1 - Submit an invoice dispute via FedEx Billing Online:
STEP 1
Log in to FedEx® Billing Online (FBO).
STEP 2
On the ‘Account Summary’ page, select the invoice you want to dispute.
STEP 3
In the ‘Invoice Summary’ section, click “Dispute invoice”. To raise a dispute for individual shipments, please follow the steps here.
STEP 4
In the ‘Dispute Information’ section, select the type of dispute and provide a detailed written description in the ‘Additional Dispute Comments’ box.
STEP 5
Click “Submit dispute”.
GUIDELINES
See how to raise an invoice dispute via FBO.
OPTION 2 - Submit an invoice dispute via Invoice Inquiries & Payments online form:
STEP 1
Go to the Invoice Inquiries & Payments page.
STEP 2
Use the drop-down menu to select the subject that best describes your concern.
STEP 3
Complete the remaining fields and click “SUBMIT”.
TIPS
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If your invoice is billed to a wrong account, please provide the correct 9-digits FedEx account number in the “account number to bill” field and inform the account owner.
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Once you have submitted your documents using the online form, you will receive an acknowledgement email.
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As an importer/recipient, you may register here to bill the import duty/tax under your FedEx account if it is not indicated in the air waybill by the shipper. It saves you an additional step to request the duty/tax rebill.
FedEx Service Guide
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