FedEx Goes Direct Serve in Cambodia
As part of our commitment to deliver better customer experience, we are excited to announce that FedEx Cambodia will be on direct serve operations effective October 1, 2022.
How can we help you?
Important Changes in FedEx Direct Serve
Bigger and Bolder team to support your growing business
FedEx representatives from customer service, invoicing, and sales executives who will handle your account.
More options in settling your payments
- Electronic Fund Transfer. Most convenient way to settle your invoices. Any interbank fee is payable by customer.
- Cheque. Cheque collection service is presently unavailable. In the meantime, customers within and outside Phnom Penh are advised to deposit their cheque payments at any J Trust Royal Bank branch or via their cheque deposit machines.
- Credit Card. Make payments using our online payment portal
- Cash. FedEx will not perform cash collection. Customers are advised to deposit their cash payments at any J Trust Royal bank branch or via their cash deposit machines.
FedEx bank details are as follows:
Account Name: FedEx Express (Cambodia) Co., Ltd.
Bank Account Number (Khmer): 4589794
SWIFT Code: TCABKHPP
*Note: Payments via Electronic Fund Transfer, cheque and cash will be posted on the invoice(s) 5 to 7 days from receipt of payment.
Give us a heads up for settled payments
Once a payment is made, please ensure to notify KH-paymentadvice@fedex.com with the following details: payer name, payment method, payment date, FedEx Ref No.(s) and Invoice Amount(s), and Total payment amount.
Settle payment in local currency
Invoices are billed in local currency (KHR) and should be settled in local currency only.
Introducing FedEx Reference Number
When making a payment or disputing an invoice, please indicate the FedEx Ref No. which you will find at the upper right hand portion of the invoice (as highlighted in below example).
Our Invoicing team is ready to help
If you have any disputes or invoice and payment related concerns, please send us an email to fsckh@fedex.com.
VAT schemes to be implemented
- Whether you’re a local or offshore FedEx account holders, a 10% VAT will be applicable for the following:
- Outbound Freight and Associated Surcharges
- Inbound Duty Ancillary
- For account holders with VAT exemption, please submit a copy of your valid VAT state charge certificate issued by the Ministry of Economics and Finance or General Department of Taxation to your FedEx Sales Account Executives.
New timelines to take note
- Credit terms are 30 days from the invoice date for freight transactions.
- Billing cycle is weekly for freight transactions.
Contact us through our official channels
For questions or concerns, we highly encourage you to reach us through our hotline, email and website. FedEx Cambodia does not have a Telegram public account or any other social messaging app.