Service, Regulatory Updates and Important Notifications
Latest Service Updates
The Global expansion of FedEx Delivery Manager brings convenient delivery options to 52 countries by April 2018.
FedEx Delivery Manager is an interactive e-commerce delivery solution that allows retailers to give their residential customers the ability to customize the delivery location, and schedule for their deliveries.
With FedEx Delivery Manager, retailers in the Middle East will be able to better manage their international online shipping growth by offering more delivery options for residential customers.
A customer receiving the shipment will receive a notification by SMS and/or email from FedEx. The customer can choose to change the delivery instructions in a few simple steps via FedEx.com.
The launch of FedEx Delivery Manager in the Middle East is part of a global expansion of the service to 52 countries by April 2018.
For more information, please visit FedEx Delivery Manager.
Note: Please note that shipment eligibility conditions will apply
Effective February 6, 2017, the fuel surcharge percentage for FedEx Express shipments is subject to weekly adjustment. The fuel surcharge is based on a weekly fuel price from two weeks prior to the week in which it is assessed.
The Bahrain Postal Regulatory Authority has imposed a new fee on outbound shipments from the country. Effective January 1, 2017, an additional fee of 10% will be applicable on all outbound shipments weighing less than or equal to 30 kilograms, irrespective of their nature (documents and non-documents). Please note that FedEx will include this fee in your invoices as ‘Courier Surcharge’ and bill it to your FedEx shipping account.
For more information, please feel free to contact your FedEx sales representative.
In compliance with the new U.S. Executive Order and with immediate effect, all inbound and outbound services to and from Syria are suspended until further notice.
FedEx Express is making the following changes to our Dangerous Goods (DG) shipping policy. This independent initiative anticipates prospective regulatory changes in response to growing concerns about the safe handling of bulk or standalone shipments of lithium batteries.
As of January 1st, 2017 FedEx Express customers sending bulk shipments of lithium batteries (United Nations (UN) number 3090 & United Nations (UN) number 3480) can only do so by treating all such shipments as fully regulated Dangerous Goods (DG) commodities.
Although this will not apply to individual lithium batteries packed with or contained in equipment (Section II UN 3091 & UN 3481), after January 1st, 2017, the United Nations (UN) number must be added to the IATA Lithium Battery Mark. If any further changes are required, we will notify you in advance.
IATA has reported that lithium batteries are now the preferred energy source for many consumer goods ranging from mobile phones to children's toys. Such batteries are however dangerous goods that can pose a safety risk if not prepared in accordance with transport regulations. Click here to read more from IATA.
Shipment monitoring from pick-up to delivery
This initiative will help us increase the visibility of lithium battery types throughout our network and ensure the integrity of such DG shipments until their final destinations.
How does this initiative change bulk lithium battery shipments?
With effect from January 1st, 2017, FedEx Express customers shipping UN 3090 & UN 3480 shipments must carry out the following steps:
- Add a Shipper's Declaration for Dangerous Goods which can only be completed by DG-trained personnel.
- Add Class 9 and Cargo Aircraft Only label
- Include the United Nations (UN) number on the International Air Transport Association (IATA) Lithium Battery Mark
- Review all lithium battery shipment packing to ensure it meets IATA packing instructions UN 3480 - PI965 & UN 3090 - PI968
- Approve a Dangerous Goods Handling surcharge
Where can you find more information?
- Contact your FedEx Express Customer Services and ask for the Dangerous Goods Specialist
- As of October 12th, 2016 the new FedEx Express Lithium Battery Policy Change is included in IATA’s Dangerous Goods Regulations Manual available for purchase at iata.org This also carries information on lithium battery packing, marking, labelling & documentation
We will keep you fully informed with updates and further details as soon as they are available. In the meantime, if you have any urgent questions, please contact FedEx Express Customer Service and ask for the Dangerous Goods Specialist.
FedEx is committed to protecting the security and integrity of our network.
While there is no foolproof method to prevent the respected FedEx name from being used in spam emails or potential scams, we are constantly monitoring for such activity and work cooperatively with law enforcement agencies around the world.
We urge customers to be suspicious of any request not coming directly from a FedEx employee or domain name, especially if it contains an attachment which the customer is asked to open.
Customers should not hesitate to contact us if they have questions regarding the legitimacy of an email soliciting payment in advance or requests to provide additional or personal information.