Service, Regulatory Updates and Important Notifications
Latest Service Updates
Due to the 2019-nCoV coronavirus outbreak and measures imposed by governments around the world, there are currently unavoidable service impacts on both inbound and outbound FedEx and TNT shipments as outlined below. This information is provided for general guidance only. Due to the dynamic nature of the situation, the information is subject to change without notice. We are closely monitoring the situation and will continue to provide updates as they become available.
|City||Pick Up and Delivery
(International Express, TNT, and China Domestic Express)
|Bao Tou||Operating (2)|
|Baoding||Temporary Service Suspension (1)|
|Binzhou||Temporary Service Suspension (1)|
|Chagnsha||Temporary Service Suspension (1)|
|Chagnzhou||Temporary Service Suspension (1)|
|Chongqing||Temporary Service Suspension (1)|
|Dezhou||Temporary Service Suspension (1)|
|Dongying||Temporary Service Suspension (1)|
|Hai Kou||Operating (2)|
|Hangzhou||Temporary Service Suspension (1)|
|Hefei||Temporary Service Suspension (1)|
|Heze||Temporary Service Suspension (1)|
|Huaian||Temporary Service Suspension (1)|
|Huizhou||Temporary Service Suspension (1)|
|Huzhou||Temporary Service Suspension (1)|
|Jiang Ying||Temporary Service Suspension (1)|
|Jiaxing||Temporary Service Suspension (1)|
|Jinan||Temporary Service Suspension (1)|
|Jining||Temporary Service Suspension (1)|
|Kun Ming||Operating (2)|
|Kunshan||Temporary Service Suspension (1)|
|Lanzhou||Temporary Service Suspension (1)|
|Liaocheng||Temporary Service Suspension (1)|
|Linyi||Temporary Service Suspension (1)|
|Nanchang||Temporary Service Suspension (1)|
|Ningbo||Temporary Service Suspension (1)|
|Qingdao||Temporary Service Suspension (1)|
|Quanzhou||Temporary Service Suspension (1)|
|Rizhao||Temporary Service Suspension (1)|
|Shaoxing||Temporary Service Suspension (1)|
|Shenzhen - Baoan District||Temporary Service Suspension (1)|
|Shenzhen – Except Baoan District||Operating (2)|
|Taian||Temporary Service Suspension (1)|
|Taiyuan||Temporary Service Suspension (1)|
|Taizhou||Temporary Service Suspension (1)|
|Tianjing||Temporary Service Suspension (1)|
|Urumqi||Temporary Service Suspension (1)|
|Weihai||Temporary Service Suspension (1)|
|Wenzhou||Temporary Service Suspension (1)|
|Wuhan||Temporary Service Suspension (1)|
|Wuhu||Temporary Service Suspension (1)|
|Wulumuqi||Temporary Service Suspension (1)|
|Wuxi||Temporary Service Suspension (1)|
|Xi'an||Temporary Service Suspension (1)|
|Yancheng||Temporary Service Suspension (1)|
|Yangzhou||Temporary Service Suspension (1)|
|Yantai||Temporary Service Suspension (1)|
|Yiwu||Temporary Service Suspension (1)|
|Yuyao||Temporary Service Suspension (1)|
|Zaozhuang||Temporary Service Suspension (1)|
|Zhang Jia Gang||Operating (2)|
|Zhen Jiang||Temporary Service Suspension (1)|
|Zhenzhou||Temporary Service Suspension (1)|
|Zibo||Temporary Service Suspension (1)|
(1) Except Select Shipments for Relief Efforts
(2) Delays may occur due to increased volume
To accommodate the development of new local regulations in Vietnam and Philippines, the following network changes have been implemented until further notice.
|Origins||Destinations||Additional transit time
Only Shipments via:
All regions, except for:
The transit time for select FedEx Express shipments from the U.S., Canada, and Latin America will be temporarily extended as per the table below.
|Origins||Destinations||Affected FedEx Express Services||Additional transit time
In compliance with the new U.S. Executive Order and with immediate effect, all inbound and outbound services to and from Syria are suspended until further notice.
FedEx Express is making the following changes to our Dangerous Goods (DG) shipping policy. This independent initiative anticipates prospective regulatory changes in response to growing concerns about the safe handling of bulk or standalone shipments of lithium batteries.
As of January 1st, 2017 FedEx Express customers sending bulk shipments of lithium batteries (United Nations (UN) number 3090 & United Nations (UN) number 3480) can only do so by treating all such shipments as fully regulated Dangerous Goods (DG) commodities.
Although this will not apply to individual lithium batteries packed with or contained in equipment (Section II UN 3091 & UN 3481), after January 1st, 2017, the United Nations (UN) number must be added to the IATA Lithium Battery Mark. If any further changes are required, we will notify you in advance.
IATA has reported that lithium batteries are now the preferred energy source for many consumer goods ranging from mobile phones to children's toys. Such batteries are however dangerous goods that can pose a safety risk if not prepared in accordance with transport regulations. Click here to read more from IATA.
Shipment monitoring from pick-up to delivery
This initiative will help us increase the visibility of lithium battery types throughout our network and ensure the integrity of such DG shipments until their final destinations.
How does this initiative change bulk lithium battery shipments?
With effect from January 1st, 2017, FedEx Express customers shipping UN 3090 & UN 3480 shipments must carry out the following steps:
- Add a Shipper's Declaration for Dangerous Goods which can only be completed by DG-trained personnel.
- Add Class 9 and Cargo Aircraft Only label
- Include the United Nations (UN) number on the International Air Transport Association (IATA) Lithium Battery Mark
- Review all lithium battery shipment packing to ensure it meets IATA packing instructions UN 3480 - PI965 & UN 3090 - PI968
- Approve a Dangerous Goods Handling surcharge
Where can you find more information?
- Contact your FedEx Express Customer Services and ask for the Dangerous Goods Specialist
- As of October 12th, 2016 the new FedEx Express Lithium Battery Policy Change is included in IATA’s Dangerous Goods Regulations Manual available for purchase at iata.org This also carries information on lithium battery packing, marking, labelling & documentation
We will keep you fully informed with updates and further details as soon as they are available. In the meantime, if you have any urgent questions, please contact FedEx Express Customer Service and ask for the Dangerous Goods Specialist.
FedEx is committed to protecting the security and integrity of our network.
While there is no foolproof method to prevent the respected FedEx name from being used in spam emails or potential scams, we are constantly monitoring for such activity and work cooperatively with law enforcement agencies around the world.
We urge customers to be suspicious of any request not coming directly from a FedEx employee or domain name, especially if it contains an attachment which the customer is asked to open.
Customers should not hesitate to contact us if they have questions regarding the legitimacy of an email soliciting payment in advance or requests to provide additional or personal information.