Service Updates and Important Notifications

Effective May 8, 2026, service delays in both deliveries and pickups are anticipated in Malawi due to a prolonged fuel shortage. This situation is caused by depleted foreign currency reserves and reduced fuel availability, resulting in restrictions and enforced rationing.

Customers are encouraged to drop off or collect shipments directly from our World Ship Centers where possible:
 

1. Lilongwe

Gateway Mall,

Off Kaunda Road

Telephone: +265888736945/ +265885665056

Email: malawioperationsteam@corp.ds.fedex.com
 

2. Blantyre

Corner Samin Armour/Masauko Chipembere Highway

Ginnery Corner

Blantyre

Phone: +265 884557101/ +265885665056

Email: malawioperationsteam@corp.ds.fedex.com
 

3. Mzuzu

Kentam Mall

Mzuzu

Phone: +265888736945/ +265885665056

Email : malawioperationsteam@corp.ds.fedex.com

For any updates on the current service delay or status on your shipment, please contact Grace Maulidi at grace.maulidi@fedex.com

To keep you informed of important regulatory updates, FedEx would like to announce that the Namibia Revenue Agency (NamRA) has introduced revised clearing procedures for all shipments into Namibia, aimed at enhancing compliance, transparency, and efficiency. [Click here for full requirements]

From July 1, 2026, the European Union (EU) will introduce new customs duty rules for low value goods imported from third countries and territories into the EU customs territory. These changes will apply to anyone including businesses, ecommerce sellers, marketplaces, and consumers receiving international shipments, and may influence how you ship and sell across borders.

At FedEx, we have over 50 years of experience helping customers navigate global trade and regulations. As the EU moves forward with this change, in the framework of the broader EU Customs Reform, we’re here to help you stay informed and well prepared. More detailed guidance will follow when the regulation is finalized and official guidance is released.

New €3 customs duty will be applied

Until now, imported goods with an intrinsic value not exceeding €150 could enter the EU without paying import duty under the “de minimis”, an exemption from duty being applied.

From July 1, 2026, this exemption will end. For imported goods in a shipment with an intrinsic value not exceeding €150, a €3 customs duty will be applied per each line of the customs import declaration (which can contain one or more items, depending on the tariff classification).

There are a few exceptions:

• For B2B VAT registered recipients, standard duty rates will be applied.
• For free trade agreement shipments not sold under the IOSS scheme, duty relief can be applied. (However, for free trade agreement shipments sold under the IOSS – Import One Stop Shop scheme, the €3 customs duty will be applied per line of the declaration).

The VAT rules for imports into the EU remain unchanged (the VAT de minimis exemption was removed in 2021, and all goods imported into the EU are subject to VAT, regardless of value).

Additional Data Requirements

For each product imported into the EU customs territory in a shipment with an intrinsic value not exceeding 150 EUR (with the exception of B2B VAT registered imports), the EU Commission is introducing new mandatory requirements to be provided by the shipper, namely:

• The merchant product identifier.
• The non-standardized manufacturer product identifier.
• The standardized manufacturer product identifier (only if it exists).

FedEx, acting as customs broker at the time of import into the EU customs territory, will have to submit these in the customs entry to the customs authorities during the clearance process.

Missing these requirements will lead to the impossibility to clear shipments.

We are sharing this update ahead of the announced effective date, so you have time to prepare for the upcoming changes.

While these new rules will affect all low‑value imports into the EU, early awareness helps you plan, make informed decisions, and continue shipping with clarity as the reforms take shape.

The European Commission has also proposed an EU-wide handling fee for low value goods, to be introduced at a later stage. We will share updates as soon as details are confirmed.

Beginning April 29, 2026, FedEx will update how the U.S. Broker Document Transfer (BDT) clearance service fee is billed for U.S. inbound shipments that are opted to be cleared through self-nominated broker (other than FedEx Express or FedEx Express designated).

The fee is currently charged only to U.S. based Duties and Taxes (D&T) payers, and under the updated billing logic it will now be invoiced to any global account designated as the D&T payer. Standard reconciliation procedures will apply when the provided D&T account number/ information to bill BDT clearance service fee on U.S. inbound shipment opted to be cleared through self-nominated broker (other than FedEx Express or FedEx Express designated) is missing or invalid.

On March 4, 2026, the Zambia Revenue Authority (ZRA) issued a public notice advising stakeholders of systems downtime affecting its customs processing platforms, including the ASYCUDA World clearance system. The disruption has resulted in delays in the processing of customs declarations and cargo clearances.

While the duration of the downtime remains uncertain, we are in active engagement with the relevant stakeholders to monitor developments closely and support efforts towards a resolution.

Effective March 9, 2026, our Customer Experience and the caller ID number will change. The new caller ID numbers are provided here.

As part of our ongoing commitment to provide customers with superior service, effective February 12, 2026, the FedEx Money-Back Guarantee (MBG) is reinstated for the following FedEx International Priority® services. FedEx international economy services are not eligible for MBG.

• FedEx International First® (IF)
• FedEx International Priority® Express (IPE)
• FedEx International Priority® (IP)
• FedEx International Priority® Freight (IPF)
• FedEx International Priority® DirectDistribution (IPD)
• FedEx International Priority® DirectDistribution Freight (IDF)

Effective February 16, 2026, the Demand Surcharge will be discontinued until further notice, except for shipments destined to Israel, which will continue to attract the Demand Surcharge.

Effective January 1, 2026, all customers shipping to Egypt are required to enter a 19-digit ACID number on the Air Waybill (AWB) for all shipments above 50kgs. 

To comply with Egypt’s Advance Cargo Information (ACI) regulations: The importer in Egypt must register the shipment and exporter details on the NAFEZA portal. After registration is completed at least 48 hours prior to shipment departure, the exporter will receive an ACI notification with the ACID number through the CargoX platform. The importer’s Tax ID must also appear on all shipment documents, including the invoice, packing list, and bill of landing / Air Waybill. 

Shipments that do not meet the requirement may incur delays in delivery or return of the shipment at the shipper’s cost. For more information, please visit www.nafeza.gov.e

Please click here for more information. 

Due to changes in market conditions, the Demand Surcharge on international parcel and freight shipments will be revised effective December 22, 2025.

The South African Health Products Regulatory Authority (SAHPRA) will close for the festive season from 12:00 PM on Wednesday, 25 December 2025, and will reopen at 08:00 AM on Monday, 5 January 2026.

During this period, SAHPRA will not be processing applications or issuing permits. This may affect the clearance of regulated shipments. To help avoid delays, we recommend the following:

• Ship all time-sensitive commodities before the year-end shutdown.

• Ensure all required permits and licenses are included with your shipment documentation. Missing documentation will result in clearance delays until SAHPRA resumes operations in January 2026.

For full details on relevant division closures, please refer to SAHPRA’s official notice: SAHPRA Festive Season Office Closure – Important Information

Effective Jan 12, 2026, we are introducing changes to the assessment criteria for Additional Handling Surcharge — Dimension and Oversize Charge. This change will add a cubic volume criterion to Additional Handling Surcharge — Dimension, and both a cubic volume and a weight criterion to Oversize Charge, in addition to existing criteria.

To prepare for peak-season volumes and manage the temporary reduction of MD-11 fleet, we are flexing our integrated air–ground network to maintain reliable service. As a result, the FedEx Money-Back Guarantee will be suspended on FedEx International priority services on or after December 1, 2025. This suspension is global and applies to all payors until further notice.

The Dubai Airshow will take place from November 17 to 21, 2025, at Dubai World Central – Al Maktoum International (DWC). In preparation for the event, a partial runway closure has been announced from November 13 to 21, which will affect cargo and commercial airline operations at the airport.

All cargo and commercial airlines flying into and out of the airport will be impacted during the period, resulting in changes to the flight schedules of FedEx and other commercial flights.

All service changes have been carefully considered by FedEx, in line with our commitment to provide outstanding service to our customers.

Due to changes in market conditions, the Demand Surcharge on international parcel and freight shipments will be revised effective October 20, 2025.

With the US suspending de minimis effective August 29, 2025, inbound shipments to the US, that are valued at or under USD 800, and that would otherwise qualify for the de minimis exemption, are now subject to applicable duties, to be paid in accordance with applicable entry and regular payment procedures.

FedEx will collect applicable Duties & Taxes (D&T) for US inbound shipments effectively immediately. The D&T collected will be

• Delivered Duty Paid (DDP) : FedEx will bill duty to the FedEx shipping account number provided on the Air Waybill or

• Delivered Duty Unpaid (DDU) : FedEx will attempt to collect duty from consignee based on the information provided on the AWB.

If D&T is unpaid by the US consignee for 45 days from shipment date, the D&T invoices will be rebilled to shipper.

To prevent rebills to shipper account, a shipper can

• Select ‘Duties & Taxes to be paid by shipper’ on the Air Waybill under the International Commercial Terms of Delivered Duty Paid (DDP), or 

• Provide consignee FedEx shipping account number on Air Waybill at the time of tendering the shipment to FedEx

FedEx recommends the following actions to avoid unexpected charges and ensure a smooth process:

Include a valid duty billing account: a valid FedEx shipping account number for duty billing is required to be mentioned on the FedEx Air Waybill.

Accurate documentation Is critical: Ensure shipment details including value of goods, HSN code, manufacturing details etc., are complete and accurate to avoid dispute on duty amount.

Communicate clearly with the consignee: Inform US consignee in advance that they may be liable for import duty charges upon delivery. Shipper to submit a Letter of Authority on company letterhead or official email ID from the consignee or new payor confirming acceptance of the D&T charges. This will enable FedEx to rebill consignee accordingly.

Prepare to re-bill consignee if necessary: If D&T is billed to shipper account due to consignee refusal:

• Shipper to provide consignee valid FedEx account number

• At the time of shipping, shipper submits a Letter of Authority from the consignee or new payor confirming acceptance of the D&T charges. This will enable FedEx to rebill consignee accordingly.

Due to changes in market conditions, Demand Surcharge will be reinstated for FedEx international parcel and freight shipments effective September 22, 2025.

Effective September 29, 2025, the correct postal code will be required for all FedEx shipments to and from Estonia, Latvia, Lithuania and Slovenia. Without a full and accurate postal code, you will no longer be able to create shipping labels.

To prepare, we recommend that you update your address book now.

Here are some links to help

Effective August 29, 2025, the United States will remove the duty-free de minimis exemption for all low-value commercial shipments entering the country. Imported goods that are valued at or under $800 and that would otherwise qualify for the de minimis exemption are subject to all applicable duties, to be paid in accordance with applicable entry and regular payment procedures.

This change was announced on July 30 through an Executive Order from the President of the United States. It builds on a previous suspension that took effect in May, which applied specifically to products of  China and Hong Kong.

What this means for our customers

Duties and Taxes Apply: All imports from all countries, including those valued at or under $800, will now be subject to applicable U.S. duties and taxes. 

Payment of duties, fees, and taxes may be required before your package is delivered.

Ensure all shipment details are complete and accurate to avoid delays, with precise product description, specific monetary value and currency, and shipper and recipient details on the air waybill or commercial invoice, as well as other information needed for informal or formal clearance. Include the applicable Incoterm for each shipment.

What Businesses Should Do   

• First, determine if this change affects their business —only customers who previously relied on the de minimis low-value exemption for shipments to the U.S. will see an impact. If they typically ship higher-value goods or goods otherwise ineligible for de minimis, they are likely already following the more formal customs clearance processes.

• Since the de minimis threshold (previously allowing shipments valued at $800 and below to clear without duties and a streamlined paperwork process) is being suspended, shipments will require more difficult entry processes (along with payment of applicable duties, fees, and taxes).

• For affected shipments, anticipate that duties, fees, and taxes may now apply regardless of shipment value.

• Use our easy online tools to estimate potential duties and taxes before shipping or receiving packages.

• Consider using FedEx Electronic Trade Documents (ETD) to facilitate customs clearance.  FedEx provides updated guidance, tools, and support to help you navigate customs clearance smoothly. Our brokerage services can assist with paperwork and compliance before you ship to help minimize delays and ensure timely delivery.

• Review and update shipping documentation to comply with new requirements. 

IMPORTANT: Provide specific cargo descriptions when creating shipments with FedEx.

1. Strong description of the products customers are shipping on the air waybill:

• What is it?

• How many are there?

• What is it made from?

• What is the intended use?

• What is the country of manufacture?

2. H.T.S. code (Harmonized Tariff Schedule of the United States) for proper duties-and-taxes estimations on the air waybill

3. MID code is one of the required information for import clearance into the U.S particularly for certain product category - such as Textile and apparel products for commercial use). Click here to know more 

Incorrect or incomplete information submitted for customs clearance may be subject to service delay. 

In light of the above, it is extremely important for customers to accurately declare the country of origin for all shipments. U.S. Customs & Border Protection (CBP) is scrutinizing this information very carefully.

The revised reciprocal tariffs for US bound shipments came into effect for countries and territories listed in the Executive Order 14257 (Executive Order), issued by President Donald Trump on August 7, 2025, 12:01 a.m. Eastern Daylight Time (EDT).  

• New tariff rates for countries and territories listed in the revised Executive Order annexes will range from 10% to 41%. Refer Annex I to the Executive Order here.  
• On August 6, 2025, President Trump signed an updated Executive Order. Refer here imposing additional 25% ad valorem duty effective August 27, 2025.   
• Visit https://www.fedex.com/en-om/service-news/us-tariff-impact-on-international-business-shipping.html for further details.

The Customs Authority in Abu Dhabi has announced a new regulation to harmonize customs procedures and improve product classification accuracy.

Effective August 1, 2025, the Harmonized System (HS) Code will change from an 8-digit format to a 12-digit format for all inbound and outbound shipments to/from Rest of the World and GCC countries. Once the new 12-digit HS Code format is implemented, the customs system in Abu Dhabi will no longer accept 8-digit HS Codes. It is mandatory that the correct 12-digit HS Code be included in the Commercial Invoice for all shipments.

The Customs Authorities in Dubai have announced a new regulation to harmonize customs procedures and improve product classification accuracy.

Effective August 1, 2025, the Harmonized System (HS) Code will change from an 8-digit format to a 12-digit format. The Customs authorities in Dubai have implemented this change for all inbound and outbound shipments to/from GCC countries only i.e., Bahrain, Kuwait, Oman, Qatar and Saudi Arabia. It is advised that the correct 12-digit HS Code be included in the Commercial Invoice for export / import to and from Dubai to ensure smooth customs clearance.  

Effective immediately, FedEx has reinstated its pickup and delivery services for shipments destined to Israel and Iraq.

To keep providing you with the best possible shipping experience, we periodically review our shipping fees to reflect changing market conditions. These adjustments help us to continue delivering the reliable shipping solutions and exceptional service you rely on.

• Revised Dimension Rounding: FedEx will round every fraction of an inch/centimeter up to the next-higher inch/centimeter. This rounding up will change for all regions.

• Revised U.S. Inbound Processing Fee ¹: To cover additional cost incurred for clearance of U.S import shipments, the U.S. Inbound Processing Fee will be revised from USD1.5 to USD2.5 per shipment. This fee will be a part of the customer’s transportation invoice.

¹US Inbound processing fee not applicable on FICP

Due to changes in market conditions, FedEx will suspend Demand Surcharges applicable on Outbound / Inbound international movements from/to Oman. This change will be effective June 1, 2025. FedEx reserves the right to reassess and/or reinstate the Demand Surcharge at its sole discretion.

The applicability, duration, and amount of the Demand Surcharge is determined for each region based on regular assessments of shipping volume and available capacity within our network and other considerations.

Dubai Airports has announced scheduled maintenance for the runway at Dubai World Central – Al Maktoum International (DWC) from April 7 and April 24, 2025.

All cargo and commercial airlines flying into and out of the airport will be impacted during the period, resulting in changes to the flight schedules of FedEx and other commercial flights.

All service changes have been carefully considered by FedEx, in line with our commitment to provide outstanding service to our customers.

Collaborative Shipping Tool, a new digital feature that helps simplify import shipments from different countries, is now available on FedEx Ship Manager^TM.

The tool enables seamless collaboration between importers and shippers, improving shipment visibility, flexibility and pickup efficiency. Customers can share the airway bill creation process for their import shipments with shippers, who can then review and edit shipment details and schedule pickup.

Additionally, customers remain in control by deciding which information shippers are permitted to edit and ensuring that sensitive details like shipping rates and the account stay secure.

Click here to discover more about Collaborative Shipping Tool.

For additional information and support, please contact FedEx Customer Service Team.

On December 19 and 30, 2024, the Mexican government published regulations raising import duties for some textile and apparel goods, and modifying the simplified customs clearance, adding restrictions, and adjusting and expanding information obligations on the clearance of express shipments arriving in Mexico. The increase in tariffs took effect on December 20, 2024, while those applicable to the simplified clearance of express shipments effective January 1, 2025. Please click here for more information.

Money-Back Guarantee (MBG) is now reinstated for U.S. inbound shipments with a ship date starting February 11, 2025 for these services:
• FedEx International First®
• FedEx International Priority®
• FedEx International Priority® Express
• FedEx International Priority® Freight
• FedEx International Priority DirectDistribution®
• FedEx International Priority DirectDistribution® Freight
Note: MBG was suspended for shipments with ship dates from January 29 – February 10.

The U.S. Customs and Border Protection (CBP) is rolling out an automated capability to enforce the de minimis threshold that allows for the duty and tax-free entry of shipments with an aggregate value of $800 or less per person, per day.

Please be reminded that if a recipient’s aggregated imported shipments exceed the $800 de minimis daily threshold, then informal or formal entries may be required—including payment of all applicable duties, taxes, and fees—and may be subject to delays as a result.

To avoid potential clearance delays, FedEx encourages you to follow these best practices to remain in compliance with CBP guidelines:

• Provide precise cargo descriptions when creating shipments with FedEx.

  • These guidelines include a precise product description, specific monetary value and currency, shipper and recipient details, as well as an HS code (where required). Vague merchandise descriptions violate CBP guidelines and may delay clearance.

  • To learn more about writing a clear commodity description and HS code, watch our video here.
    

• If inbound shipments are heading to fulfillment centers:

  • Follow CBP’s guidance during shipment creation, including listing the consignee name as “[Merchandise Owner Name] c/o [fulfillment center name]”.

Ensure you are using FedEx Ship ManagerTM at fedex.com or the most updated version of FedEx shipping software.

Effective immediately, FedEx economy and freight services to Lebanon have been temporarily discontinued until further notice. We continue to accept International Priority (IP) shipments.
Providing excellent customer experience is a top priority for us and regret for any inconvenience this may cause.

U.S. Customs and Border Protection (CBP) has announced that it will begin rejecting any U.S. import shipment data containing vague or no descriptions, effective November 12, 2024. This rejection will make it impermissible to move shipments into/ transiting through the U.S. until complete and accurate data is submitted.

It is important to provide precise cargo descriptions when creating shipments with FedEx to ensure your shipments comply with CBP’s regulations. After the effective date, any shipments identified by CBP as containing vague descriptions will be rejected by CBP and may incur delays. For more information, please refer to the CBP link here

FedEx is anticipating a surge in shipping volumes for the peak season. Effective October 14, and until December 31, 2024 (inclusive), we will temporarily adjust our transit times (TT) for FedEx.

The transit time extension will be in place until December 31,2024; at which time the situation will be reviewed. We appreciate your understanding and our apologies for any inconvenience caused.

Transit times will be temporarily adjusted, as below.

MEISA Direct- Serve Markets: India, UAE, Bahrain, Botswana, Egypt, Jordan, Kenya, Kuwait, Malawi, Namibia, Nigeria, Oman, Saudi Arabia, Eswatini/ Swaziland, South Africa, Zambia

MEISA GSP Markets: Angola, Bangladesh, Burkina Faso, Burundi, Benin, Bhutan, Chad, Congo, Côte d'Ivoire/ Ivory Coast, Cameroon, Cabo Verde, Djibouti, Algeria, Eritrea, Ethiopia, Gabon, Ghana, Gambia, Guinea, Iraq, Kyrgyzstan, Kazakhstan, Lebanon, Sri Lanka, Liberia, Lesotho, Libya, Morocco, Madagascar, Mali, Mauritania, Mauritius, Maldives, Mozambique, Niger, Nepal, Pakistan, Qatar, Réunion, Rwanda, Seychelles, Senegal, Togo, Tunisia, Tanzania, Uganda, Uzbekistan, Zimbabwe

The Kingdom of Saudi Arabia requires all customers shipping from within and outside the Kingdom.to enter a ‘short address code/ National address’ of the receiver/ consignee, to ensure faster delivery of your shipments.

This requirement is already in effect and, and has now become mandatory to follow, for all residents, citizens and companies operating inside Saudi Arabia.

If you have not already done so, please reach out to the receiver/ consignee of your shipment based in Saudi Arabia, for their ‘short address code/ National address’ so that you may input the code when creating your shipments.

For more information on the ‘short address code/ National address’, please visit https://splonline.com.sa/en/national-address-1/

What you need to know

Effective July 8, 2026, electronic filing (eFiling) will be mandatory for products imported into the United States that are regulated by the U.S. Consumer Product Safety Commission (CPSC). Importers of CPSC regulated products will be required to provide all data elements necessary for the customs broker to complete the CPSC Participating Government Agency (PGA) message set in ACE at the time of entry into the U.S.

The full CPSC PGA message set will require importers to provide additional data elements for each product imported. To streamline the process, importers may pre-file information about the product in the CPSC Product Registry, allowing the broker to transmit an abbreviated CPSC message set.

Recent reports indicate that it may take some time for importers to complete the CPSC Product Registry process, so importers are encouraged to begin the registration process as soon as possible to help prevent clearance delays.

Frequently Asked Questions

What is CPSC eFiling and when does it become mandatory? 

CPSC eFiling is the electronic submission of Certificates of Compliance for CPSC-regulated consumer products through ACE using the CPSC PGA message set. Mandatory CPSC eFiling for regulated finished consumer products applies to entries filed on or after July 8, 2026.

What is the CPSC Product Registry and is it required?

The CPSC Product Registry is an optional online system that allows importers to preregister product certificate data and qualify to use the abbreviated message set in ACE.

• Registry use is optional but encouraged for customers that frequently import CPSC regulated products to simplify entry filing and reduce the risk of CPSC-related shipment delays.
• Please note that it may take some time to complete the CPSC Product Registry process, so it is recommended that customers who want to participate begin the registration process as soon as possible in advance of the July 8th implementation date.
  
  

What is the new CPSC eFiling requirement going live on July 8, 2026?

Beginning July 8, 2026, the U.S. Consumer Product Safety Commission (CPSC) will require all U.S. importers of CPSC regulated products to electronically file (eFile) the data elements needed for Participating Government Agency (PGA) clearance at the time of entry into the United States.

The full CPSC PGA message set will require importers to provide additional data elements for each product imported.

To streamline the process, importers may pre-file information about the product in CPSC Product Registry [https://www.cpsc.gov/eFiling-CPSC-Product-Registry] allowing the broker to transmit an abbreviated CPSC PGA message set.

What products are affected?

The new requirement applies to imported finished consumer products regulated by the CPSC that require certification under 16 CFR Part 1110 (CPSC only regulates finished products).

Examples affected product categories include, but are not limited to:

• Children’s products:

  • Toys and games
  • Cribs, bassinets, strollers, and playsets
  • Children’s clothing and sleepwear
  • Child car seats, carriers, and highchairs

• Household goods and furnishings:

  • Furniture (e.g., sofas, mattresses, dressers, bunk beds)
  • Rugs, carpets, and window coverings
  • Portable fuel containers and candles

• Consumer electronics and electrical products:

  • Power adapters and chargers
  • Portable lighting products
  • Small household appliances
  • Battery-operated consumer devices

• Home improvement and recreation products:

  • Ladders and step stools
  • Sporting and recreational goods
  • Outdoor grills and related consumer products

• Textiles and apparel regulated by CPSC rules:

  • Flammable fabrics
  • Upholstered furniture materials
    
    

How does CPSC eFiling work and what data must be provided? 

Customers must support ACE filings with CPSC certificate data using one of two eFiling methods, as determined by the product’s registration status in the CPSC Product Registry

1. For products not preregistered in the CPSC Product Registry, importing customers must provide seven certificate of data elements:

1. Product identifier (i.e., Global Trade Item Number),
2. Each applicable CPSC safety rule certified under 16 CFR part 1110,
3. Date of manufacture for the finished product,
4. Name and address for the manufacturer, producer, or assembler,
5. Date of most recent test for compliance with applicable CPSC rules,
6. Name and address for the compliance testing facility or laboratory, and
7. Contact information for the party maintaining records of test results. 

• Recommended for customers that only import a limited number of CPSC regulated products or do not repeatedly import the same regulated product.

2. For Products preregistered in the CPSC Product Registry qualify for an abbreviated filing method, which only requires customers to provide three data elements:

1. Product ID – a unique identifier for the product being certified,
2. Certifier ID – the unique identifier created by the certifying importer, and
3. Certificate Version ID – the unique identifier for the specific version of the product certificate.

• Product preregistration is optional but strongly encouraged for customers with recurring CPSC-regulated imports covered by the same product certificates to streamline ACE filings and reduce the likelihood of CPSC related clearance delays.
  
  

How can I determine if my product is regulated by the CPSC?

The CPSC provides a product compliance tool called the Regulatory Robot to help customers determine which CPSC rules apply to each product and what certification requirements are needed. Use of the Regulatory Robot is recommended for compliance planning.

The CPSC has provided additional resources for support, including:

• Educational webinars [https://www.cpsc.gov/eFiling]
• Implementation guide [https://www.cpsc.gov/s3fs-public/efiling-catair-ig v2.3_final.pdf?VersionId=6e_z3rfMAFpM6my5fHsJ8B3186NDEyVd]
• Regulated product database [https://www.cpsc.gov/Regulations-Laws- Standards/Regulations-Mandatory-Standards-Bans]
• And more at CPSC.gov [https://www.cpsc.gov/eFiling].    
  
  

What should customers do now to prepare for the CPSC eFiling requirement before July 8, 2026?

Customers are strongly encouraged to begin preparing as early as possible to avoid disruptions and ensure a smooth transition once eFiling becomes mandatory.

Recommended preparatory actions include:

• Identify all products regulated by the CPSC that require certification,
• Confirm that Certificates of Compliance are complete, accurate, and readily available,
• Ensure required certificate data can be shared electronically with customs brokers,
• Review the sources linked below in the Resources section; and
• Customers that regularly import CPSC-regulated products are encouraged to begin registering eligible products in the CPSC Product Registry now, so they can use the Content intended for FedEx customers only abbreviated message set to streamline entry filing and mitigate the risk of CPSC-related shipment delays once the requirement becomes mandatory.
  
  

Are there products that are exempt from CPSC certification and how can I find out whether my product qualifies for an exemption?

Yes. Certain products under CPSC jurisdiction may qualify for certification exemptions or enforcement discretion, including:

• Items imported as component parts (CPSC only regulates finished products)
• Personal-use items exported for repair and reimported
• Gifted products shipped between two individuals

To find out whether a product qualifies for an exemption, customers should:

1. Confirm whether the imported item is a finished consumer product or a component part,
2. Use the CPSC’s online Regulatory Robot tool to identify:
   • applicable CPSC regulations,
   • whether certification is required, and
   • potential exemptions that may apply, and
   • Check whether the product is subject to CPSC certification rules under 16 CFR Part 1110.

If claiming an exemption, customers must update shipping documentation or provide clearance instructions that indicate a product’s intended end-use and any exemption(s) that may apply to a specific product.

What information must customers provide when importing CPSC-regulated products?

Customers must provide the certificate data to FedEx or their licensed Customs broker, who will submit it electronically in ACE by either

• Submitting full certificate details for each shipment with seven required data elements (recommended for customers that only import a limited number of CPSC-regulated products or do not repeatedly import the same regulated product), or
• Using preregistered product information from the CPSC Product Registry to submit a shorter reference filing with only three data elements (recommended for customers that regularly import CPSC-regulated products to streamline clearance).
  
  

What if my HTS code flags for CPSC, but my product does not require a certificate?

You should provide the appropriate disclaim code (A or B). While not mandatory, disclaim codes support CPSC review and may reduce delays.

What happens if I don’t register my products or provide required data by July 8? 

Shipments may be delayed if required electronic information is not provided with the shipment documentation. Customers are responsible for ensuring accurate certificate information is available at the time of entry to support ACE filings. 

Is the CPSC information required at import?

Yes. CPSC information is required at the time of import clearance when the customs entry is filed. This regulation applies to all carriers and integrators importing into US

If I eFile directly with CPSC, do I still need to send data to FedEx?

Yes. If FedEx is acting as your broker, the required CPSC data must still be provided to FedEx, even if you eFile separately.

Who is listed as the certifying entity if FedEx is the importer of record?

If products are not registered, the certifying entity remains the responsible party, not FedEx.

Can a non‑resident importer (NRI) register in the CPSC Product Registry?

Yes. NRIs may register directly with CPSC following CPSC registration guidance.

Who is responsible for product registration and CPSC certification? 

For trade partners who are not importers, CPSC product registration is the responsibility of the direct supplier or shipper. FedEx does not register products on behalf of customers. 

Can FedEx certify my product without accessing my CPSC eFiling portal?  

Yes, but only for customers approved for special brokerage processing that supports submission of the full PGA message set through proprietary systems. If you have questions regarding special brokerage processing, please reach out to your sales representative. 

On February 20, 2026, the United States Supreme Court ruled that the tariffs issued under the International Emergency Economic Powers Act (IEEPA) are unlawful. We understand that this news has prompted questions about previously assessed duties and taxes. We are committed to helping our customers navigate the regulatory environment and providing updates when we have them.

As a transportation provider and customs broker, FedEx is required to assess and collect duties and taxes in accordance with current customs regulations and government directives in effect at the time of import.  According to guidance issued by Customs and Border Protection (CBP) on February 22, 2026, duties imposed under IEEPA were no longer collected for goods entering the U.S. after 12:00 a.m. EST on February 24, 2026.  No other duties or tariffs are impacted by the Supreme Court’s ruling.

Our intent is straightforward: if refunds are issued to FedEx, we will issue refunds for IEEPA tariffs paid to the shippers and consumers who originally bore those charges. CBP launched Phase 1 of its refund tool known as CAPE in the ACE Portal on April 20, and FedEx began submitting CAPE Declarations for Phase 1- eligible entries for which FedEx served as a customs broker on that day. FedEx is prioritizing its submissions based on liquidation dates. FedEx is committed to working expeditiously to issue refunds for IEEPA tariffs paid to its customers for whom it served as customs broker as soon as it begins receiving refunds from CBP.

We are committed to transparency and will communicate clearly as additional direction becomes available from the U.S. government and the court.

Frequently Asked Questions

1. What tariffs does this decision impact?

This Supreme Court’s decision does not negate all tariffs, only those where IEEPA was invoked – tariffs commonly referred to as “reciprocal tariffs” and “Fentanyl tariffs.” All other duties will continue to be collected by U.S. Customs and Border Protection (CBP) including most favored nation, Section 122, Section 232, and Section 301 tariffs. This means that in some instances, customers/ recipients may see a partial refund of duties paid.

2. Do tariff bills still need to be paid?

Yes. U.S. Customs and Border Protection (CBP) did not cease collecting duties imposed under IEEPA until 12:00am EST on February 24, 2026. CBP continues to collect other applicable duties.

As a transportation provider and customs broker, FedEx is required to assess and collect duties and taxes in accordance with current customs regulations and government directives in effect at the time of import. Therefore, FedEx invoicing processes remain in place.

3. Will FedEx be issuing refunds for duties and taxes previously paid?

Yes. FedEx will issue refunds for IEEPA tariffs paid to shippers and consumers who originally bore those charges once FedEx begins receiving refunds from CBP. Importers of Record should ensure that they have an ACE Portal account and that they are set up to receive a refund via ACH.

4. Where can I get a report of entries which FedEx filed on my behalf?

You do not need to run your own reports. FedEx will generate the reports needed to secure the refund of IEEPA tariffs. Only a customs broker or importer of record can use these reports to submit a CAPE declaration to CBP, and we have committed to do that on behalf of all customers for whom we served as customs broker. The reports are not useful for customers to act on their own or to estimate individual refund amounts. Our intent is straightforward: if refunds are issued to FedEx, we will issue refunds for IEEPA tariffs paid to the shippers and consumers who originally bore those charges.

5. What entries are covered by Phase 1 of the CAPE process?

Phase 1 is limited to certain unliquidated entries and certain entries within 80 days of liquidation. Entries for which liquidation is final, entries covered by an open protest, entries that have been flagged for reconciliation, designated on a drawback claim, and entries subject to antidumping and/or countervailing duties for which the Dept. of Commerce has issued liquidation instructions are also among those categories of entries that will not be covered during Phase 1.

6. Will FedEx charge a fee for the service of submitting Declarations?

No. FedEx will not charge a fee for this service. We are committed to assisting our customers obtain refunds.

7. When will I receive my refund from FedEx?

CBP has advised that it anticipates issuing refunds 60-90 days following acceptance of a CAPE Declaration, unless there is a compliance concern that requires further review of the entry. FedEx is committed to working expeditiously to issue refunds for IEEPA tariffs paid to its customers for whom it served as customs broker as soon as it begins receiving refunds from CBP.

8. Where can I find more information?

You can find additional information at https://www.cbp.gov/trade/programs-administration/trade-remedies/ieepa-duty-refunds

Unauthorized use of FedEx® Business Names, Service Marks and Logos

FedEx has been alerted to the unauthorized use of its business names, service marks and logos by persons or companies fraudulently representing themselves as FedEx or as representatives of FedEx.

Millions of fraudulent e-mails and sms messages are deployed daily. They claim to come from a wide variety of sources, and some claim to be from FedEx or representing FedEx. Fraudulent e-mail and sms messages, often referred to as "phishing" or brand "spoofing," are becoming increasingly common. These types of messages often use corporate logos, colors and legal disclaimers to make it appear as though they are real. They are sent in an attempt to trick people into sending money and providing personal information such as usernames, passwords and/or credit card details, and for the purpose of committing theft, identity theft and/or other crimes.

Recognizing Phishing Scam E-mails and sms messages

Recognizing phishing scam e-mails and sms messages is key to protecting yourself against such theft and other crimes. Indicators that an e-mail or sms message might be fraudulent include:

• Unexpected requests for money in return for delivery of a package or other item, personal and/or financial information, such as your Social Security number, bank account number, or other identification.

• Links to misspelled or slightly altered Web-site addresses. For example, variations on the correct Web-site address fedex.com, such as fedx.com or fed-ex.com.

• Alarming messages and requests for immediate action, such as "Your account will be suspended within 24 hours if you don't respond" or claims that you've won the lottery or a prize.

• Spelling and grammatical errors and excessive use of exclamation points (!).

FedEx does not request, via unsolicited mail, e-mail or sms messages, payment or personal information in return for goods in transit or in FedEx custody. If you have received a fraudulent email or sms message that claims to be from FedEx, you can report them to FedEx immediately.

If you have any questions or concerns about services provided by FedEx, please review our services at FedEx Services or contact FedEx Customer Service.

The Internet is an important channel connecting FedEx to its customers. While there is no foolproof method to prevent the unauthorized use of the FedEx name, we continuously watch for such activity in order to help safeguard our customers' interests.

Thank you for helping us identify and take action against e-mail & sms fraud.

NOTE: FedEx is not responsible for any charges or costs incurred as a result of fraudulent activity that abuses the FedEx name, service marks and logos.

FedEx does not require money transfers through third-party escrow services or online payment services prior to shipment delivery.

The use of the FedEx logo and name on these websites is unauthorized and our legal department will address this matter with the relevant authorities.

FedEx is committed to protecting the security and integrity of our network.

While there is no foolproof method to prevent the respected FedEx name from being used in spam emails or potential scams, we are constantly monitoring for such activity and work cooperatively with law enforcement agencies around the world.

We urge customers to be suspicious of any request not coming directly from a FedEx employee or domain name, especially if it contains an attachment which the customer is asked to open.

Customers should not hesitate to contact us if they have questions regarding the legitimacy of an email soliciting payment in advance or requests to provide additional or personal information.

Go to our FedEx FedEx Trust Center to learn more about protecting yourself online. By following a few simple tips, you can make your online experience safer and more secure.

For more information on other fraudulent emails, you can visit our U.S. website by clicking here.

 FedEx International Priority inbound and outbound service to and from Ukraine has been reinstated covering the majority of Ukrainian postal codes. Pick-up and delivery services will be performed according to local authority instructions, where it is safe and possible. 

All Russian and Belarusian FedEx International services continue to be suspended until further notice.

Continue to check this page for updates. For specific shipment status information, please track your shipment at fedex.com.