Service, Regulatory Updates and Important Notifications

Service Updates and Important Notifications

Service Updates and Important Notifications

Latest Service Updates

If you ship to Saudi Arabia, please note that from September 30, 2019, you will need to use the correct postal codes and postal code formats when you ship to Saudi Arabia using your FedEx automation solution.

From the effective date without correct postal code information you will no longer be able to generate a shipping label using your FedEx automation solution.

This change will help to prevent lost or abandoned shipments, enhancing our customer service, as well as satisfying regulatory compliance requirements.
 

Do you use the address book feature?

If you frequently use the address book feature or other recipient address source, please update any entries for Saudi Arabia and save the correct postal code and format by September 29, 2019. We recommend updating your recipient delivery address information now to prevent issues with shipping label generation.

The following table shows the postal format for this country.


Country Code

Region

Postal Format Effective September 30, 2019
SA
Saudi Arabia
Middle East NNNNN (5 digits)

To learn more
Please contact your local Customer Services team.

FedEx Delivery Manager is an interactive delivery options and notifications solution. It notifies recipients of pending deliveries via email and allows them to proactively customize final delivery.

Recipients can benefit from the possibility to receive their shipments when and where they want them delivered. Recipients in Oman will receive a notification by email informing them that their package has been picked up by FedEx, they can either wait for their delivery as planned, or can change their delivery information in a few simple steps via our secure website.

FedEx Delivery Manager brings convenient delivery options to 59 countries worldwide.

For more information, please visit FedEx Delivery Manager.

Note: Please note that shipment eligibility conditions will apply.

Due to the consistently deteriorating security situation in the country, FedEx has suspended its services in Yemen until further notice.

In compliance with the new U.S. Executive Order and with immediate effect, all inbound and outbound services to and from Syria are suspended until further notice.

Important Notifications

Unauthorized use of FedEx® Business Names, Service Marks and Logos

FedEx has been alerted to the unauthorized use of its business names, service marks and logos by persons or companies fraudulently representing themselves as FedEx or as representatives of FedEx.

Millions of fraudulent e-mails and sms messages are deployed daily. They claim to come from a wide variety of sources, and some claim to be from FedEx or representing FedEx. Fraudulent e-mail and sms messages, often referred to as "phishing" or brand "spoofing," are becoming increasingly common. These types of messages often use corporate logos, colors and legal disclaimers to make it appear as though they are real. They are sent in an attempt to trick people into sending money and providing personal information such as usernames, passwords and/or credit card details, and for the purpose of committing theft, identity theft and/or other crimes.

Recognizing Phishing Scam E-mails and sms messages

Recognizing phishing scam e-mails and sms messages is key to protecting yourself against such theft and other crimes. Indicators that an e-mail or sms message might be fraudulent include:

  • Unexpected requests for money in return for delivery of a package or other item, personal and/or financial information, such as your Social Security number, bank account number, or other identification.
  • Links to misspelled or slightly altered Web-site addresses. For example, variations on the correct Web-site address fedex.com, such as fedx.com or fed-ex.com.
  • Alarming messages and requests for immediate action, such as "Your account will be suspended within 24 hours if you don't respond" or claims that you've won the lottery or a prize.
  • Spelling and grammatical errors and excessive use of exclamation points (!).

FedEx does not request, via unsolicited mail, e-mail or sms messages, payment or personal information in return for goods in transit or in FedEx custody. If you have received a fraudulent e-mail or sms message that claims to be from FedEx, you can report it by forwarding it to abuse@fedex.com.

If you have any questions or concerns about services provided by FedEx, please review our services at FedEx Services or contact FedEx Customer Service.

The Internet is an important channel connecting FedEx to its customers. While there is no foolproof method to prevent the unauthorized use of the FedEx name, we continuously watch for such activity in order to help safeguard our customers' interests.

Thank you for helping us identify and take action against e-mail & sms fraud.


NOTE: FedEx is not responsible for any charges or costs incurred as a result of fraudulent activity that abuses the FedEx name, service marks and logos.

FedEx does not require money transfers through third-party escrow services or online payment services prior to shipment delivery.

The use of the FedEx logo and name on these websites is unauthorized and our legal department will address this matter with the relevant authorities.

FedEx is committed to protecting the security and integrity of our network.

While there is no foolproof method to prevent the respected FedEx name from being used in spam emails or potential scams, we are constantly monitoring for such activity and work cooperatively with law enforcement agencies around the world.

We urge customers to be suspicious of any request not coming directly from a FedEx employee or domain name, especially if it contains an attachment which the customer is asked to open.

Customers should not hesitate to contact us if they have questions regarding the legitimacy of an email soliciting payment in advance or requests to provide additional or personal information.