Service Updates and Important Notifications
Due to the impact of COVID-19, our Customer Service Hotline operating hours have been adjusted to 8:00a.m. to 8:00p.m. daily, until further notice.
As the government of Oman eases restrictions, there is a significant backlog of packages awaiting clearance and delivery. This backlog affects all items arriving into Oman via air and road networks.
We remain committed to providing the best service possible to our customers under the circumstances, and will deliver their shipments as soon as circumstances allow.
Latest Service Updates
FedEx Delivery Manager is an interactive delivery options and notifications solution. It notifies recipients of pending deliveries via email and allows them to proactively customize final delivery.
Recipients can benefit from the possibility to receive their shipments when and where they want them delivered. Recipients in Oman will receive a notification by email informing them that their package has been picked up by FedEx, they can either wait for their delivery as planned, or can change their delivery information in a few simple steps via our secure website.
FedEx Delivery Manager brings convenient delivery options to 59 countries worldwide.
For more information, please visit FedEx Delivery Manager.
Note: Please note that shipment eligibility conditions will apply.
FedEx is committed to protecting the security and integrity of our network.
While there is no foolproof method to prevent the respected FedEx name from being used in spam emails or potential scams, we are constantly monitoring for such activity and work cooperatively with law enforcement agencies around the world.
We urge customers to be suspicious of any request not coming directly from a FedEx employee or domain name, especially if it contains an attachment which the customer is asked to open.
Customers should not hesitate to contact us if they have questions regarding the legitimacy of an email soliciting payment in advance or requests to provide additional or personal information.